How to check if CalWORKs paperwork is due without contacting my worker?
I'm so frustrated with trying to reach my CalWORKs worker! My phone calls NEVER get through and the last time I visited the office in person, I waited 4 hours only to be told I needed to speak with my assigned worker who wasn't there that day. I'm paranoid I might have paperwork due that I don't know about. Last year, my benefits got cut off because I supposedly didn't turn in my SAR7 on time (even though I DID drop it off). Now I'm worried something similar will happen. Is there any way to check what forms or verification I might need to submit WITHOUT having to get ahold of my worker? My recertification isn't until August (I think), but I'm worried there might be other stuff I don't know about. My mail sometimes disappears from my apartment building so I might have missed notices.
15 comments
Aisha Hussain
Yes! You can check for yourself in multiple ways: 1. Log into your BenefitsCal.com account - any pending verification requests or upcoming reports will show under the 'Tasks' section 2. Check the CalWIN self-service portal (if your county uses it) - shows upcoming deadlines 3. Call the general CalWORKs customer service number (not your worker's direct line) and ask them to check your case for pending verifications 4. SAR7s are due in the 6th month of your certification period. If your recert is in August, you should have a SAR7 due in February (or thereabouts, depending on when your certification period started) Keep a calendar with your reporting months! SAR7s are generally due by the 5th of your report month, and you should receive them around the 1st of that month.
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Mateo Martinez
•Thanks so much!! I totally forgot about BenefitsCal. I only ever used it when I first applied. I'll try logging in there today. Do you know if it also shows when my next SAR7 is due? And would it tell me if I have any WTW appointments coming up?
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Ethan Clark
Just a quick tip, i went through this EXACT same thing last month. the benefitscal site dont always show everything thats due sometimes. i had a wtw appointment that never showed up on there but they still discontinued me when i missed it smh
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Mateo Martinez
•OMG that's exactly what I'm afraid of! Did you get your benefits back or are you still fighting with them? This system is so messed up.
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StarStrider
If ur mail is dissapearing, u need to tell ur worker that ASAP!!! They have to send important notices to u and if someone is stealing ur mail thats actually a federal crime. I had this happen at my old apartment complex and i ended up having to get a PO Box. Its worth it cuz missing important Calworks paperwork means ur benefits get cut off with no warning.
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Yuki Sato
•This is really important. I'd add that you should also make sure your address is current in BenefitsCal AND with the post office. If you've moved but mail is being forwarded, sometimes county notices won't forward because they say "Return Service Requested" on the envelope. And check your spam folder if you're signed up for electronic notifications!
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Carmen Ruiz
One thing no one mentioned yet - you can sign up for text message alerts! Text messages will remind you about upcoming SAR7s and recertifications. Just make sure your phone number is updated in your case file. You can update it through BenefitsCal or next time you talk to anyone at the office. Also, I'd recommend using Claimyr (claimyr.com) to reach your worker directly. It's a service that waits on hold for you with the CalWORKs office and calls you back when someone picks up. I was skeptical but it worked great when I needed to reach my worker about a verification issue. They have a video demo showing how it works: https://youtu.be/jzISHxCPLwE - seriously saved me hours of hold time frustration.
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Mateo Martinez
•I've never heard of text alerts for CalWORKs! I'm definitely going to set that up. And thanks for the Claimyr suggestion - I'll check out that video. I get so anxious sitting on hold forever that I usually just give up after 30-40 minutes.
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Andre Lefebvre
the county office has those kiosks in the lobby where u can look up ur case info without waiting in line. its way faster than waiting to talk to someone. u can see if u have anything due there
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Zoe Alexopoulos
•This depends on which county you're in! Not all counties have these self-service kiosks yet. I believe LA, San Bernardino, Riverside, and Orange counties have them in most offices, but smaller counties might not. Call the office first to check if they have them before making a special trip. And bring your ID if you go - you'll need it to access your information.
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Yuki Sato
Everyone's provided great suggestions! I'd also recommend checking the CalWORKs handbook online (just Google "[Your County] CalWORKs handbook") to familiarize yourself with exactly what paperwork is required and when. Knowledge is power! For the standard reporting schedule: - SAR7s are due once every 6 months - Recertification (SAWS 2) is due once every 12 months - Income change reports are only required if you go over your Income Reporting Threshold (IRT) - Add any WTW activity requirements to your calendar when assigned This way you'll know what to expect and when, even if notifications get lost.
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Mateo Martinez
•This is super helpful! I didn't know about the handbook - will definitely look that up. I think part of my problem is I never fully understood all the different reports and when they're due. So the SAR7 is different from the recertification? And what exactly is the IRT? Is that the amount where I have to report if I make more money?
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Zoe Alexopoulos
Yes, the SAR7 is different from recertification. The SAR7 is a simpler mid-period report that verifies your continued eligibility by updating income, household composition, etc. Recertification is a more comprehensive review of your entire case that happens annually. And you're exactly right about the IRT (Income Reporting Threshold). It's the maximum amount your household can earn before you must report it, even if it's not your regular reporting month. Your IRT amount should be listed on your approval notices - it's based on your household size and is set at 130% of the Federal Poverty Level. If your income ever exceeds this amount, you must report it within 10 days. One thing to keep in mind: even though you only have to report certain changes during your report months, keeping your worker updated on things like address changes should be done immediately. Missing notices is one of the biggest reasons people lose benefits unexpectedly.
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Mateo Martinez
•Thank you for explaining! I think my IRT is around $2,800 for my household size, but I'll double-check my last approval notice. I've been working part-time and nowhere near that amount, but it's good to know for sure what the limit is. This system is so complicated sometimes.
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StarStrider
U should ask 4 ur workers email!!! My worker lets me email her questions and she usualy responds in a day or 2. Way easier than calling!!!!
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