
Ask the community...
Quick tip: make sure you sign up for text or email reminders about your SAR 7 due dates! I almost missed mine too, but got a text reminder 10 days before it was due. You can set this up on BenefitsCal.com or ask your worker to add those alerts to your account. Has saved me from this exact situation multiple times.
UPDATE: I used that Claimyr service and got through to my worker! She said they'll process my SAR 7 by the end of the week and my Cash Aid should be restored within 3-5 business days after that. She also submitted an emergency request so I might get it faster. CalFresh won't be retroactive but will start again once the SAR 7 is processed. And I asked about the diaper supplement - apparently I was already getting it but didn't realize it was included in my regular payment. Everyone who commented - THANK YOU SO MUCH for your help during this stressful time!!! Lesson learned about turning in forms on time.
THIS IS Y I RECORD EVRYTHING!!! I had a supervisor lie 2 my face about sum paperwork so now i record all phone calls (california is 2 party consent so u gotta tell them). but soon as they know ur recording suddenly they start following the rules funny how that works lol
Just checking back - have you had any success with any of these approaches? If nothing else has worked, I wanted to add one more suggestion: file for a rehearing based on the county's failure to comply. This is an official process where you tell the State Hearings Division that the county hasn't implemented the decision. They can then issue an order compelling compliance and potentially even imposing sanctions on the county. The rehearing request form is here: https://cdss.ca.gov/cdssweb/entres/forms/English/DPA531.pdf Make sure you include all the documentation showing your attempts to get the county to comply. This creates a formal record of their non-compliance.
Update: I finally got somewhere! I tried several of the suggestions here - I contacted the State Hearings Division AND my assembly member's office on the same day. Not sure which one did the trick, but I got a call yesterday from a supervisor who apologized and said they're processing our benefits immediately. They're also giving us back pay from September when this mess started. Thank you all so much for your help - I would have kept hitting dead ends without these suggestions!
WTW provides several types of supportive services! They do cover childcare (which is often the largest expense), but they also provide transportation assistance, work-related expenses (like uniforms or tools), and educational expenses if you're in an approved education/training program. The specific amounts and types of assistance vary by county, but transportation assistance is definitely one of the core supportive services offered.
UPDATE: You all are amazing! I called this morning and specifically asked about the One-Time Special Needs Payment and Barrier Removal Funds like you suggested. My worker still seemed confused, but I asked to speak with a WTW specialist. The specialist knew exactly what I was talking about! They're going to cover my insurance down payment through their Barrier Removal Funds because it's directly preventing me from getting to my interview and potential job. I had to fill out some extra paperwork and provide proof of the insurance quote plus my interview confirmation, but it's getting approved! Thank you all so much for your help - I never would have known to ask for these specific programs otherwise.
do u have any family that could help out for a month or 2? sometimes thats easier than dealing with the county tbh. my mom let me crash at her place when i got behind on rent, was way better than waiting for calworks to maybe help
Make sure when you talk to your worker tomorrow that you emphasize this is an EMERGENCY situation. Sometimes they won't mention all available programs unless you specifically ask or make it clear how urgent it is. Also ask about community partners they work with - many counties have relationships with non-profits that can help with rent when CalWORKs can't directly. If your regular worker isn't helpful, ask to speak with a supervisor.
I had a similar issue last month where my payment dropped by almost $400. Turned out I had missed a Welfare to Work appointment and they sanctioned me, but I never received the notice about the appointment! Make sure to ask if you have any WTW sanctions applied to your case. They're supposed to send multiple notices before sanctioning you, but we all know how reliable their mail system is... 🙄
EXACTLY THIS! The county CONSTANTLY claims they sent notices that never arrive. ALWAYS request proof they sent the notice and ask for the EXACT DATE they mailed it. If they can't provide proof, you can fight the sanction. Also OP - did you switch to paperless notices on BenefitsCal? Sometimes the electronic notices don't show up properly!
I see you mentioned you're going to call them. When you do, ask specifically for an "Income Computation Worksheet" - this is a form that shows exactly how they calculated your grant amount. Also request a hearing immediately if there's an error - you only have 90 days from the Notice of Action date to appeal. Let us know what you find out!
Update: I finally got through using that Claimyr service. Turns out they DID reduce my benefits because of my income, but there was also an overpayment recovery happening at the same time! The worker said I was overpaid by $1680 last year because I didn't report a household change in time. They're taking 10% of my grant amount each month until it's paid back. She's sending me all the paperwork that explains it. I wish I had known about this before the money was just suddenly less. Thanks everyone for your help!
Just wanted to follow up - as someone mentioned, your case number determines your regular payment date (1st, 10th, or 20th). But here's something important many people don't know: When you first get approved, if you're experiencing an immediate financial crisis, you can request an "Immediate Need" payment. You need to specifically use those words. For future reference, here's how the payment system works for CalWORKs: - If your case number ends in 1, 2, or 3: Payment on the 1st - If your case number ends in 4, 5, 6, or 7: Payment on the 10th - If your case number ends in 8, 9, or 0: Payment on the 20th Keep this in mind for budgeting purposes going forward. Also, make sure you complete your SAR7 reports on time (every 6 months) to avoid any payment delays in the future.
Thank you so much for this detailed explanation. I finally got through to someone at the county office this morning and they confirmed everything you said. I asked about the Immediate Need payment and they're reviewing my request. Fingers crossed! And I'll definitely keep track of the SAR7 deadlines - when should I expect to receive my first one?
You'll get your first SAR7 form about 5 months after your approval. So if you were approved in July, expect it around December. The form is due by the 5th of your reporting month (which would be January in this example). One tip: CalWORKs now offers the option to complete your SAR7 online through the BenefitsCal website, which is much easier than the paper form. You can upload photos of any required documents right from your phone. Glad you were able to reach someone about the Immediate Need payment. If approved, they typically issue those within 3 business days, so that should help bridge the gap until your regular payment date.
I had a similar issue when I first applied, and it turned out they denied me because I didn't provide verification of my daughter's school enrollment. With school-aged children, they sometimes want proof they're attending school. Did they ask you for anything like that?
No! They didn't mention anything about school records. My daughter is enrolled in school but it's been hard keeping her attendance regular with our situation. Does that affect eligibility? Seems cruel to deny benefits because a homeless kid struggles with school attendance...
They shouldn't deny you for attendance issues given your circumstances, but they do typically want to see enrollment verification. It's part of their verification checklist. When you reapply, bring a letter from her school showing she's enrolled. And explain your housing situation to both the CalWORKs worker AND the school - there are special protections for homeless students under the McKinney-Vento Act that the school should be implementing.
Any update on your situation? Were you able to get through to someone at the county office? Remember that you have rights in this process - they can't just deny you without explanation, especially in your circumstances.
I spent 2 hours trying to call yesterday with no luck. I'm going to physically go back to the office tomorrow when I can get my friend to watch my daughter. I wrote down all the advice from here so I know what to ask for specifically. I'll update once I know more. Thank you all for helping me figure this out!
Update: I called today and was told my case is "under review" but the worker couldn't tell me when I might actually get my money back. I explained about my rent being due and having kids to feed, and she just said to "check back next week" 😭 This is so stressful. I'm going to try the immediate need application that someone mentioned here. Has anyone actually gotten immediate need approved while waiting for stolen benefits to be replaced?
@original poster - If it helps, the law actually requires them to make a determination on your theft claim within 10 business days, but doesn't necessarily guarantee payment within that time. Once approved, it can take an additional 1-3 days for the funds to appear on your EBT card. For those reading who haven't experienced theft yet, start using the EBT BenefitsCal app to freeze your card when not in use. It's the best prevention method we've seen so far.
I've been on Cash Aid for 4 years and this ALWAYS happens on holidays!!! The county NEVER warns us ahead of time and it causes so much stress. Last year I got a late fee from my apartment complex because of this exact same issue. I tried explaining to them about the holiday delay but they didn't care at all. The worst part is when you call the EBT customer service line on holidays, it still says "benefits have been issued" even when they haven't actually hit your card yet!!! So frustrating!!
For those asking about changing your issuance date - there's a form called CW 2212 "Request for Adjustment of Aid Payment Schedule" that you can submit to your worker. There's no guarantee they'll approve it, but it's worth trying if the current schedule consistently causes problems with your bills. Make sure to explain exactly why the current date creates a hardship.
Ava Hernandez
I just want to add that when you apply, make sure to complete your interview! I made the mistake of missing my scheduled interview call, and my application was denied. I had to start all over again and it delayed my benefits by almost a month. They'll give you a date and time range for your interview when you submit your application on BenefitsCal.
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Faith Kingston
•Good to know! I'll make sure I'm available for the interview. Is it usually a phone interview or do I need to go in person? I'm hoping it's by phone since I don't have reliable transportation right now.
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Emma Johnson
To answer your most recent questions: 1. About child support - once you apply, you'll meet with a child support caseworker who will ask for information about your ex. They handle the cooperation part, you just need to provide the info you have. Your benefits won't be reduced if he pays inconsistently. 2. For the Housing Support Program - yes, they can help with rent arrears (back rent) to prevent eviction, not just new rentals. 3. For the interview - Riverside County is mostly doing phone interviews now. They'll give you a date and a 2-hour window when they'll call. Make sure your phone number is correct on the application!
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