CalWorks

CommunityGovernment Services

Can't reach CalWorks? Claimyr calls for you, so you don't have to wait on hold.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.

Using Claimyr will:

  • Connect you to a human agent at the DSS
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the DSS drops your call
Fox KTVUABC 7CBSSan Francisco Chronicle


Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

CalWORKs benefits deposited after moving - will I get next month's payment too?

I just moved from San Diego to Sacramento last week and updated my address with the county office for my CalWORKs and CalFresh. Surprisingly, I already received both benefits for May on my EBT card yesterday! But when I logged into BenefitsCal today, it still shows my usual benefit amount under 'Next Issuance' like nothing changed. Does anyone know if they sometimes accidentally issue benefits twice when you move counties? I'm worried they'll deposit June's benefits too and then hit me with an overpayment later. Should I call and tell them or just wait and see what happens? The last thing I need is owing money back when I'm already struggling with moving costs.

also make sure u filled out ur SAR7 correctly!!! if u didnt report ur move on time they can cut u off or give u an overpayment!!! they r super strict about reporting requirements and the income reporting threshold (IRT

0 coins

Thats not how it works. Address changes have to be reported within 10 days but you dont need to wait for the SAR7 for that. SAR7 is for income changes and household changes.

0 coins

Just to follow up on this thread - address changes must be reported within 10 days, but they are not tied to your Semi-Annual Report (SAR7) timeline. The SAR7 is primarily for reporting income changes and household composition. For county transfers with CalWORKs: 1. Report your move to both counties (old and new) 2. Your case will be transferred to the new county 3. Benefits should continue uninterrupted if done correctly 4. The new county becomes responsible for your case management The BenefitsCal portal sometimes takes time to fully update after a county transfer, which is likely why you're seeing your regular benefit amount still displayed. This doesn't mean you'll receive duplicate benefits.

0 coins

Update: I finally got through to Sacramento County yesterday. The worker confirmed what most of you said - the website is showing June's normal payment, and my May payment was processed correctly. She also verified my case transfer is in progress and I shouldn't have any gaps in benefits. Thanks everyone for your help!

0 coins

That's such a relief! Glad you were able to get through and get everything sorted out. County transfers can be really stressful when you're not sure what's happening with your benefits. Thanks for updating us - it'll help other people who find themselves in the same situation!

0 coins

Moving counties right before SAR7 due date - transfer CalWORKs case first or submit SAR7 to old county?

I'm really stressing about my CalWORKs benefits after our sudden move. We just relocated from San Diego County to Kern County 4 days ago (landlord sold our building with barely any notice). The problem is my SAR7 is due next Tuesday! I'm confused about what to do - should I just fill out the SAR7 with my new address and send it to San Diego County, or am I supposed to call San Diego first to initiate an inter-county transfer to Kern before dealing with the SAR7? I don't want to mess anything up and lose our Cash Aid during this transition. Has anyone moved between counties while on CalWORKs and can tell me the right order to do things?

oh and something nobody mentioned yet!! make sure ur EBT card is set to ur new address ASAP cuz thats different from the CalWORKs system sometimes

0 coins

Just wanted to add one more thing that helped me when I moved counties - take photos of your SAR7 before you submit it AND get a screenshot of the confirmation if you submit online. I had to prove I submitted mine on time when there was confusion during my transfer. Also, if you can't get through to San Diego on the phone right away, don't panic! As long as you get that SAR7 in by the deadline, your benefits should continue while you work on the transfer process. The most important thing is meeting that Tuesday deadline - everything else can be sorted out after!

0 coins

My CalWORKs benefits transferring between counties - will past notices go to old address?

I just moved from San Diego to Los Angeles County last month and transferred my CalWORKs case. My worker in LA County is saying I need to provide verification for some months from last year (October through December) but I'm confused about where those notices would have been sent. I was receiving Cash Aid in San Diego during those months, so would any paperwork about that period go to my old San Diego address? Or will LA County send everything to my new address here? I've already updated my address in BenefitsCal but I'm worried about missing important notices about my past benefits that might affect my current eligibility. Has anyone dealt with county transfers before? What should I do to make sure I don't miss any important paperwork?

One more thing to try - check if you can upload a written statement through BenefitsCal explaining the situation. Under California regulations, a signed statement from you can sometimes serve as verification when other documentation isn't available. Make sure to explain that you're actively trying to get the records from San Diego but need more time. Be specific about what steps you've already taken.

0 coins

I went through this exact same situation when I moved from Riverside to LA County about 8 months ago! The key thing is to act fast since your redetermination is coming up. Here's what worked for me: 1. Go to your LA County office in person if at all possible - bring a printed copy of your BenefitsCal account showing your address change and any correspondence you have 2. Ask specifically for form CW 215 and have them fill it out right there with you 3. Get a copy for your records and ask them to fax it to San Diego that same day 4. While you're there, request a "good cause" extension for your verification deadline - explain you're actively working to get the documents I also had success calling San Diego directly and explaining I was a former client who needed verification sent to my new county. They were actually more helpful than LA! Ask for their CalWORKs records department specifically. Don't give up - the system is frustrating but there are ways to make it work. You've got this!

0 coins

CalWORKs proof of income requirements - confused about what to include on statement?

I'm about to submit my CalWORKs application but I'm stuck on the proof of income statement part. My worker left me a voicemail saying my application is incomplete because I need to provide 'additional documentation for proof of income.' I already sent them my last 2 pay stubs from my part-time job, but apparently that's not enough. What exactly are they looking for on this statement? Do I need to write something myself or get something from my employer? I'm so confused about what information they actually want and in what format. Has anyone gone through this before? My rent is due next week and I really need this Cash Aid to come through.

One more tip: When you submit your income documentation, include a cover sheet that lists exactly what you're providing and what income sources each document covers. This helps prevent confusion and additional requests. For example: "Income Documentation for [Your Name]: 1. Main job: ABC Company pay stubs (4) for dates XX-XX 2. Pet sitting income: Self-declaration statement for dates XX-XX 3. One-time gift: Self-declaration for $XX received on [date]" This clear organization has helped many clients avoid the back-and-forth of multiple requests.

0 coins

This is such a good idea! I'm going to do exactly this. Hopefully it will speed things up and prevent more confusion. Thank you so much for all your help!

0 coins

I work as a CalWORKs eligibility specialist and want to clarify something important that might help everyone here. When we ask for "additional documentation for proof of income," we're often looking for verification of income that shows up in your application but isn't fully documented. For example, if you mentioned on your application that you sometimes do side work or receive help from family, we need proof of that too - even if it's just a handwritten statement from you with dates and amounts. Also, Brooklyn, since your rent is due soon, you can ask your worker about expedited processing if you qualify for emergency aid. If your household has less than $150 in cash/checking and your monthly rent/mortgage is more than your monthly income, you might be eligible for aid within 3 days instead of the usual 30. Make sure to ask specifically about emergency CalWORKs when you call back!

0 coins

Will temporary overtime pushing us over CalWORKs IRT affect benefits during recertification?

So stressed right now! My husband had to work crazy overtime these past 2 weeks (plus got a small bonus) and it pushed us over our Income Reporting Threshold by like $300. This isn't his normal income AT ALL - his work is super seasonal with slow periods and then everyone working like crazy to catch up. We're literally just trying to catch up on bills from when work was slow last month. My recertification interview is scheduled for 8/6 and I'm freaking out that they'll cut our Cash Aid because of this one-time boost. Does the county even look at the fact that his income constantly changes? Or will they just see this one higher check and reduce our benefits permanently? We still really need the help - his hours could drop again next month! Anyone dealt with going over IRT right before recertification?

Update! I was able to report going over IRT online through BenefitsCal (didn't know I could do that!). My worker called me back this morning and was actually really helpful. She said my benefits might be reduced for July/August but at recertification they'll recalculate based on his expected future income. She told me to bring 3 months of paystubs and a note from his employer about the seasonal nature if possible. Thanks everyone for your help! I'm still nervous about the recertification but at least I know what to expect now.

0 coins

That's great news! Sounds like you have a good worker who understands the rules. Make sure you're super prepared for your recertification interview with all the documentation we discussed. Good luck!

0 coins

So glad you got through to your worker and that she was helpful! It sounds like you're in much better hands than some of us have experienced. The fact that she proactively explained how the recertification will work differently from the temporary reduction is really encouraging. Just wanted to add - when you get that letter from your husband's employer about the seasonal work, try to get them to be as specific as possible about the typical work patterns (like "busy season typically runs X months with overtime, followed by Y months of reduced hours"). The more detailed documentation you have about the cyclical nature of his income, the stronger your case will be during recertification. You've got this! Sounds like you're doing everything right by staying on top of the reporting requirements and gathering the right documentation.

0 coins

Prev1...5455565758...172Next