CalFresh HCTP payment missing after submitting activity log - what now?

yep u definitely need 2 call them. they NEVER check BenefitsCal uploads in time. i had the same thing happen twice & both times they said they didnt see my log until i called. so frustrating

I had almost the exact same situation with HCTP last year. The county workers are completely OVERLOADED and honestly they probably didn't even look at your upload yet! Call them ASAP because they have 3 days to process it once you alert them that you submitted it. Otherwise it could sit there for weeks!!!!

You should definitely call your county office to check on this. Make sure to have your case number and the date you submitted your activity log ready when you call. The HCTP requires monthly verification of your housing search or other qualifying activities, and if they don't process your log, they can pause your benefits until they review it. You might also want to check if your log met all the requirements - did you include the minimum number of housing search activities? Did you complete the written statement with all required information? Sometimes they'll delay processing if something is missing.

I work with homeless services and see this issue constantly with HCTP clients. Here's what's happening: BenefitsCal uploads go into a general queue and aren't automatically assigned to your specific caseworker. For time-sensitive documents like HCTP logs, you should always call your worker directly after uploading. Best practice is to: 1. Upload your documents to BenefitsCal 2. Call your county office the same day 3. Tell them exactly what you uploaded and when 4. Ask them to check the system while you're on the phone 5. Get confirmation they received it Without the call, your documents might sit in queue for weeks. The system isn't designed for time-sensitive submissions like HCTP logs.

I had so much trouble reaching anyone at the county office when I was on HCTP. Would call and be on hold for 2+ hours only to get disconnected! I eventually tried using Claimyr (claimyr.com) and it worked great - they actually wait on hold with the county for you and call you back when they get a real person. Saved me tons of time. There's a demo video showing how it works: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8

something else to consider - did u update ur address in the system if ur staying somewhere different now? sometimes they dont process hctp stuff if the address doesnt match where they think ur staying

I'm a benefits navigator with a local nonprofit. Quick clarification - the Homeless CalFresh Transitional Program (HCTP) has specific rules about payment processing that differ from regular CalFresh. Your second payment should be issued within 5 business days of them processing your activity log and written statement. Since you submitted through BenefitsCal, I strongly recommend calling your county office immediately. Ask specifically for the "HCTP specialist" or "homeless services liaison" - most counties have dedicated staff for this program. Explain that you submitted documentation by the deadline but haven't received your payment. Also important: Take screenshots of your BenefitsCal submission confirmation page if you still have access to it. This proves you submitted on time if there's any dispute.

Just checking back - were you able to reach someone about your HCTP payment? What did they say?