CalFresh benefits missing after system update - anyone get their EBT funds restored yet?

same here!! was supposed to get mine on the 11th and nothing yet. called 3 times and cant get thru to anyone

This system update is affecting thousands of people across California. My worker told me when I finally got through yesterday that they're upgrading the EBT issuance software and some counties are experiencing 3-7 day delays. They said all benefits WILL be issued retroactively, but they couldn't tell me exactly when. She suggested filing for expedited benefits if you have less than $150 in resources and your rent/utilities exceed half your monthly income.

This happened to me too, but I got my funds this morning! Check your balance again. The system update apparently finished for some counties already. I'm in Sacramento County. Which county are you in? I've noticed L.A. and San Diego still having issues according to other forums.

I work for one of the community organizations that partners with CDSS. The system update was scheduled but is taking longer than expected. I can confirm what others have said - benefits WILL be issued retroactively, and no one is losing eligibility due to this technical issue. The counties most affected are LA, San Diego, Riverside, San Bernardino, and parts of the Central Valley. If you need emergency food assistance while waiting, please contact your local food bank. Most have expanded services specifically because of this delay.

I had this EXACT same problem last month (different issue - they said it was my SAR7 but I had submitted it). I literally spent 3 DAYS trying to reach someone at the county office. I kept getting disconnected or waiting for hours. Finally I found this service called Claimyr that got me through to a real person at the CalFresh office in like 15 minutes! They called, navigated all the phone menus, waited on hold FOR ME, and then called me when they had a real person on the line. I got my benefits the next day after explaining the situation. Here's their site: claimyr.com - they even have a video showing how it works: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 Seriously saved my sanity.

This might not be related to the system update at all. When was your last SAR7 due? Or is this a recertification month for you? Sometimes they discontinue benefits if they don't receive your paperwork, even if your online account still shows active. The system can take a few days to update your actual status. I'd double-check if you missed any paperwork deadlines before assuming it's just the system update causing delays.

UPDATE: Just saw on the CDSS website that they expect all delayed benefits to be issued by this Friday (the 17th). They're processing counties in alphabetical order, so Riverside should be coming up soon. They also added a special hotline just for this issue: 1-888-555-7822. Might be worth trying that number instead of the regular customer service line.

FINAL UPDATE: My benefits were finally loaded this morning! Full amount, no reduction. For anyone else experiencing this issue, definitely try that special hotline number that was shared. I got through in about 15 minutes yesterday, and they confirmed my case was affected by the system update but was scheduled for processing last night. Sure enough, funds were there this morning. Thanks everyone for your help and suggestions!

So glad to see this resolved! I'm dealing with the same issue in Fresno County - benefits were supposed to load on the 12th and still nothing. Just tried that special hotline number and actually got through in about 8 minutes! The rep confirmed my case is in the queue and should process within 24-48 hours. She also mentioned they're prioritizing households with children and elderly members, so if that applies to anyone still waiting, definitely mention it when you call. Thanks for sharing all the updates throughout this thread - it really helped knowing I wasn't alone in this situation!