EBT benefits suddenly discontinued after interview and submitting docs - DPSS not answering. Help!

Ugh, that sucks so much. The EBT system is such a mess. Have you checked your online account to see if there's any info there about why it was discontinued?

This happened to me last year. Turns out they sent a letter to my old address asking for additional info, and when I didn't respond (cuz I never got it), they cut me off. You might wanna check if they sent anything to an old address maybe?

I found a way to actually get someone on the phone! There's this site called claimyr.com that has a calling tool. It dials through the phone menu, stays on hold, and then connects you when a real person picks up. It costs $20, but it worked for me. Here's a video about it: https://youtu.be/iYFSA6RTlOI

Have you tried going to your local DPSS office in person? Sometimes that's the only way to get answers. bring all your paperwork with you just in case.

This is why I always tell people to keep copies of EVERYTHING they send in. Makes it easier to prove you did what you were supposed to if they mess up.

I work for DPSS (not in CA tho). Here's what you need to do: 1. Check your mail carefully. Sometimes notices get mixed in with junk mail. 2. Call first thing in the morning when they open. That's usually the best time to get through. 3. If you can't reach anyone by phone, go to the office in person. 4. Bring ALL your documents - paystubs, rent receipts, ID, everything. 5. Ask for a supervisor if the first person you talk to can't help. 6. Request expedited benefits if you're out of food. 7. File an appeal if you think it's a mistake. You usually have 90 days. Hope this helps! Let me know if you have any other questions.

man the system is so broken. why do they make it so hard for people who actually need help? 😤

Have you tried reaching out to your local state representative? Sometimes their office can help push things through faster.