Why is the Washington ESD unemployment number always busy when I try to call?

It's ridiculous that they expect us to call when their phone system can't handle the volume. How are we supposed to resolve issues?

The phone system gets overwhelmed because they don't have enough staff to handle the call volume. Washington ESD processes over 50,000 claims per week.

Is this legit? I'm desperate at this point but don't want to get scammed.

Yeah it's real, you can check it out at claimyr.com. They basically handle the calling and waiting for you, then connect you when an agent picks up.

How much does something like this cost? I'm already struggling financially.

I've been calling the main customer service number. Should I be calling a different number for adjudication issues?

For adjudication issues, you need to call the UI customer service line at 800-318-6022. The general inquiry line can't help with claim-specific issues.

I understand the frustration, but it's more about staffing levels than intentional barriers. The pandemic created a huge backlog they're still working through.

That's what they want you to think. Meanwhile people are losing their homes because they can't get answers about their claims.

Wow 127 times! That's dedication but also shows how broken the system is.

That's insane. I feel better knowing I'm not the only one going through this nightmare.

Those numbers are crazy. No wonder we can never get through.

So basically we're stuck unless they hire more people, which probably won't happen anytime soon.

They've been trying to hire more agents but the training process takes months and turnover is high due to the stress of the job.

I tried that too but haven't gotten any response in over a week. Are they actually monitoring those messages?

Online messages typically take 3-5 business days for a response, but during busy periods it can be longer. Phone calls are prioritized over messages.

That explains the constant busy signals and disconnections. Why don't they upgrade their system?

She said they've been trying to get approval for a new phone system for years but it's expensive and involves a lot of bureaucracy.

Really thinking about trying it at this point. This is getting ridiculous.

I used it last month when my claim got stuck. Worth it just for the peace of mind of not having to redial constantly.

I didn't know WorkSource could help with unemployment issues. What kind of things can they help with?

They can help with job search requirements, accessing your online account, and basic claim questions. For complex issues like adjudication you'll still need to talk to Washington ESD directly.

I tried that but still couldn't get through. How many times do you usually have to call?

Usually takes me 20-30 attempts even at 8am. It's ridiculous but better odds than calling later in the day.

Yeah it's definitely not just us. The system is completely overwhelmed.

Good point. I've been so focused on just getting through that I hadn't thought about being prepared for when I actually do.

Also write down your questions beforehand so you don't forget anything important during the call.

15% is better than what I've been experiencing. I might try that time window.

You're keeping a spreadsheet? That's dedication to the struggle!

That's exactly the kind of situation where you need to talk to someone quickly. These automated systems can't handle complex cases.

That's similar to what happened to me. The service really does work when you need to get through quickly for time-sensitive issues.

Unfortunately I can't wait for them to fix their system. I need answers about my claim now.

They're working on improvements but major system changes take years to implement and test properly.

The automated system just says my claim is in adjudication but doesn't explain why or how long it will take. I need more details.

Yeah for adjudication issues you definitely need to speak with someone. That's one of the most frustrating parts of the system.

That's not a bad idea. At least getting some confirmation that things look right on my end would be helpful.

That's a depressing way to look at it, but honestly feels true based on my experience trying to get help.

I don't think it's intentionally designed that way, but the effect is the same when the system can't handle the demand.

That's really encouraging to hear! I think I'm going to give it a try since nothing else has worked for me.

Glad you got your issue resolved! It's frustrating that we have to find workarounds but at least there are options.