How do I contact Washington ESD unemployment - can't get through on phone

The best time to call is right when they open at 8am sharp. Have your Social Security number and claim info ready. The main customer service line is 800-318-6022. You can also try messaging through your SecureAccess Washington account, but response times are usually 5-7 business days.

I had the same problem with my adjudication taking forever. What finally worked for me was using Claimyr to get through to Washington ESD. It's a service that handles the calling for you - you just schedule a callback and they connect you when an agent is available. Check out claimyr.com, they even have a demo video at https://youtu.be/7DieNd3C7zQ showing how it works.

Try calling the employer line instead - 855-682-0785. Sometimes they transfer you to the right department and the wait times are shorter. Also make sure you're not calling during peak times like Monday mornings when everyone is filing their weekly claims.

honestly the whole system is broken. ive been trying to reach them for months about an overpayment notice and cant get anywhere. they want me to pay back $2000 but wont explain why

Have you tried the live chat feature on the Washington ESD website? Sometimes that's faster than calling. You have to catch it when it's available though - usually disappears by mid-morning.

I've been calling every single day for 3 weeks. Literally keeping a log of my attempts. Called 127 times so far and only got through to the main menu 8 times. Never actually spoke to a human being. This is ridiculous for a government service.

Try calling your local WorkSource office. They sometimes have direct lines to Washington ESD or can help you submit documents. The staff there usually knows which adjudicators to contact for specific issues.

What kind of documents are they asking for? Sometimes you can upload them through your online account instead of having to call. Check the 'Upload Documents' section in your claim portal.

I used to work at a call center and here's the thing - they have quotas for how many calls they can take per day. If you call later in the day they might have already hit their numbers and just not answer. Try calling exactly at 8:00 AM when the queue resets.

Does anyone know if there's a way to email them directly? I found some generic contact forms but they just send auto-replies saying to call the main number.

I finally got through last week after 6 weeks of trying. The agent told me they're getting 10x more calls than normal and most people have to call dozens of times. She said the best advice is to just keep trying or use one of those callback services.

try the technical support line 855-682-0785 they sometimes can help with account issues or transfer you to the right department

I've been dealing with this for my mom who's 67 and doesn't understand computers. She's been trying to call for unemployment help for a month. Finally found out about Claimyr from a friend and they got her connected to Washington ESD in two days. Worth every penny when you're dealing with this broken phone system.

Have you tried calling right before they close at 4pm? Sometimes there's less volume then. Also make sure you're calling 800-318-6022 and not one of the other numbers that might be outdated.

This is why I hate dealing with government agencies. Private companies have live chat, email, callback options. Washington ESD has one phone number that never works. It's 2025 and they're still operating like it's 1995.

Whatever you do, don't give up calling. I know it's frustrating but your adjudication won't move forward until you provide those documents they're asking for. Keep trying different times of day and different approaches.

Update: I ended up trying Claimyr after reading about it here. Got connected to Washington ESD yesterday and the agent was able to see exactly what documents they needed for my adjudication. Turns out it was just a wage verification form that I can get from my HR department. Should have my benefits released next week. Thanks everyone!