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Isabella Costa

Why did I get denied for unemployment - Washington ESD rejection reasons

Just got my determination letter from Washington ESD and they denied my unemployment claim. The letter mentions something about 'voluntary quit without good cause' but I don't understand because I had to leave my job due to schedule changes that made it impossible for me to work. I was working retail and they suddenly switched me to all overnight shifts when I have kids to take care of during the day. Isn't that considered good cause? I'm really confused about why Washington ESD would deny this. Has anyone else dealt with a similar situation?

Schedule changes can definitely qualify as good cause for leaving, but you need to show you tried to work with your employer first. Did you ask for different shifts or try to find a compromise before quitting?

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I did ask my manager but they said the overnight shifts were permanent and I had to take them or quit. I should have documented that conversation better.

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That's exactly the kind of documentation you need for an appeal. Even if you didn't write it down at the time, you can still include it in your appeal statement.

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Washington ESD is really strict about voluntary quits. They have a whole list of what counts as 'good cause' and schedule changes that make it impossible to work should qualify. You need to appeal this decision ASAP - you only have 30 days from the date on the determination letter.

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How do I file an appeal? The determination letter mentions it but doesn't give clear instructions.

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You can file online through your Washington ESD account or mail in the appeal form. Online is faster and you get confirmation it was received.

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I had a similar denial last year and it was so frustrating trying to get through to Washington ESD to understand why. I kept calling the main number but could never reach anyone who could explain the decision. Finally found this service called Claimyr that helped me get through to an actual agent who could walk me through my options. Check out their website at claimyr.com - they have a video demo at https://youtu.be/7DieNd3C7zQ that shows how it works.

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Never heard of that service before. Does it actually work? I've been trying to call Washington ESD for weeks about my own issues.

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Yeah it worked for me. They basically handle the calling and waiting so you don't have to sit on hold for hours. Much easier than trying to get through on your own.

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How much does something like that cost though? I'm already broke from being unemployed.

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Schedule changes that interfere with child care responsibilities are definitely considered good cause under Washington state law. The problem is you need to prove you had no other reasonable alternatives. Did you look into childcare for overnight shifts or ask family for help?

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Overnight childcare isn't really an option where I live and my family all works during the day. I'm a single parent so I don't have a lot of flexibility.

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That's exactly what you need to include in your appeal. Be specific about what options you explored and why they weren't feasible.

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ugh the washington esd system is so messed up. they deny everyone first and make you fight for benefits you're entitled to. it's like they want people to give up

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I know it feels that way sometimes but there are legitimate reasons they have to be careful about voluntary quits. Too many people would just quit their jobs if there weren't any requirements.

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maybe but they could at least make it easier to understand what counts as good cause. the determination letters are written in legal gibberish

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When you file your appeal, make sure to include any documentation you have about the schedule change. Even text messages or emails about it can help. Also explain your childcare situation in detail - Washington ESD needs to understand why the new schedule was genuinely impossible for you.

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I do have some text messages from my manager about the schedule change. Should I print those out and include them?

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Absolutely! Any written communication about the schedule change will strengthen your case. Screenshots are fine if you can't print them.

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I went through something similar when my job changed my hours to conflict with my college classes. The key is showing you had no reasonable alternative and that you tried to work it out with your employer first. It took about 6 weeks for my appeal to get processed but I eventually won.

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6 weeks?! How did you survive financially during that time?

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It was rough, not gonna lie. Had to borrow money from family and pick up some gig work. But once the appeal was approved I got all the back pay.

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That's the good thing about winning an appeal - you get paid for all the weeks you would have been eligible if they'd approved it initially.

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Don't let them intimidate you with the denial. Schedule changes that make it impossible to continue working are specifically listed in the Washington ESD handbook as good cause for leaving. The burden is on them to prove you COULD have continued working under the new conditions.

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Where can I find this handbook? My determination letter doesn't reference specific rules or give any helpful information.

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It's on the Washington ESD website under their policy manual section. Search for 'good cause for leaving employment' and it should come up.

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Same thing happened to my sister except her job wanted her to work Sundays and she couldn't because of religious obligations. She appealed and won but it took forever to get a hearing scheduled.

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How long did she have to wait for the hearing?

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About 8 weeks I think? They're really backed up with appeals right now.

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I'm going through the appeal process right now for a different issue and it's been a nightmare trying to get information from Washington ESD. Their phone system is impossible and they don't respond to messages through the online portal. I actually ended up using that Claimyr service someone mentioned earlier and it was a lifesaver - finally got to talk to someone who could explain what was happening with my case.

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I keep seeing people mention Claimyr. Is it legit or just another scam?

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It's legit. I was skeptical too but they really do get you through to Washington ESD agents. Way better than spending hours on hold just to get disconnected.

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Whatever you do, don't miss the 30-day deadline for appealing. That's the biggest mistake people make. Even if you're not sure about your case, it's better to appeal and have them review it than to let the deadline pass.

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Good point. I got the letter yesterday so I still have time but I don't want to wait too long.

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File it as soon as possible. Even if you need to add more information later, getting the appeal in on time is what matters most.

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childcare conflicts are definitely good cause for leaving employment under washington law. i had to quit a job years ago because they moved locations and i couldn't afford the gas money to drive there every day. won my appeal because they accepted that transportation issues count as good cause

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Transportation and childcare are both specifically mentioned in the good cause categories. The key is showing you explored all reasonable alternatives first.

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Make sure when you write your appeal statement that you focus on the facts and keep it professional. Don't get emotional or bash your former employer. Just explain what happened, what alternatives you considered, and why continuing to work wasn't feasible.

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That's good advice. I was planning to write about how unfair my manager was being but I should probably stick to the facts.

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Exactly. Save the emotional stuff for venting to friends. The appeals examiner just wants to know whether you had good cause under the law.

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I work for a different state agency and see UI appeals all the time. The most common reason people lose is they don't provide enough detail about why they couldn't continue working. Be very specific about your childcare situation and what you tried to do to make it work.

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Should I get a statement from my childcare provider or something like that?

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If you have a regular childcare provider who can confirm they don't offer overnight care, that could definitely help your case.

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One more thing - while you're waiting for your appeal, you should keep filing your weekly claims even though you're not getting paid. If you win the appeal, you'll need to have been filing to get the back pay for those weeks.

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I didn't know that! I stopped filing after I got the denial letter. Can I still file for the weeks I missed?

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You might be able to backdate them but it's better to start filing again right away and ask Washington ESD about the missed weeks when you talk to them.

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This is why that Claimyr service is so helpful - they can connect you with someone who can answer these kinds of procedural questions without having to wait on hold forever.

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Good luck with your appeal! Childcare conflicts are one of the stronger grounds for good cause determinations. Just make sure you document everything clearly and don't give up if it takes a while to get resolved.

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Thank you everyone for all the advice! I feel much more confident about appealing now that I understand what I need to do.

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