Where can I go to file unemployment in person - Washington ESD offices?
I need to file for unemployment but I'm having trouble with the online system and can't get through on the phone. Are there any Washington ESD offices where I can go in person to file my claim? I've been out of work for two weeks now and getting really stressed about this. I tried the secure.esd.wa.gov website but it keeps timing out when I try to submit my application. Does anyone know if they still have walk-in services or if there's somewhere I can get help filing in person?
109 comments


Connor O'Neill
Washington ESD mostly operates online now, but they do have some WorkSource offices around the state where you might be able to get help with filing. The main thing is that you'll still need to create your online account through their website at esd.wa.gov because that's how the system works now.
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Zainab Ismail
•Do you know if they actually help you file there or just show you how to use the computer?
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Connor O'Neill
•From what I understand they can help guide you through the online process, but the actual filing has to be done through the website system.
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QuantumQuester
I had the same problem when I got laid off from my warehouse job. The online system is really confusing at first but once you get through it the first time it gets easier. You definitely need to file online though - there's no paper application process anymore.
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Zainab Ismail
•How long did it take you to figure out the online system? I'm worried I'm going to mess something up.
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QuantumQuester
•Took me about an hour the first time, but I had to call for help with one section. The phone lines are really busy though.
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Hassan Khoury
Unfortunately Washington ESD doesn't have walk-in offices anymore. They went fully online and phone-based a few years ago. You'll have to keep trying the website or calling.
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Alice Fleming
•That's what I was afraid of. The website crashes every time I get to the employment history section.
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Victoria Stark
•Try using a different browser or clearing your cache. Sometimes that helps with the Washington ESD site issues.
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Benjamin Kim
There are some WorkSource offices that might be able to help you access the online system, but they can't file the claim for you. You still have to do it yourself through the Washington ESD portal.
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Alice Fleming
•Do you know which WorkSource locations are still open? I'd be willing to drive somewhere if they have computers I can use.
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Benjamin Kim
•Check worksourcewa.com for locations. Most have computers you can use but call first to make sure they're open for walk-ins.
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Samantha Howard
I had the same problem last month! The phone system is a nightmare - I must have called 200 times before getting through. Have you tried calling right when they open at 8am?
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Alice Fleming
•I've tried calling early but it just goes to busy signal or hangs up on me after being on hold for an hour.
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Megan D'Acosta
•Same here! I was getting so frustrated with the constant busy signals and disconnects.
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Yara Nassar
If you're having trouble reaching Washington ESD by phone for help with filing, I discovered this service called Claimyr that actually gets you through to ESD agents. They handle the phone queue for you - check out claimyr.com. There's even a demo video at https://youtu.be/7DieNd3C7zQ that shows how it works. Saved me hours of calling and getting busy signals.
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Zainab Ismail
•That sounds too good to be true. Does it actually work?
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Yara Nassar
•Yeah it really does work. I was skeptical too but I got connected to an ESD agent in like 20 minutes instead of calling all day.
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Keisha Williams
•I've heard of this service too. Several people in my area have used it successfully when they couldn't get through the regular phone lines.
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Sarah Ali
I actually found this service called Claimyr that helped me get through to Washington ESD when I couldn't reach them myself. They handle the calling for you so you don't have to sit on hold forever. Check out claimyr.com - there's a video demo at https://youtu.be/7DieNd3C7zQ that shows how it works.
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Alice Fleming
•Is that legit? I've never heard of services like that before. Does it actually work?
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Sarah Ali
•Yeah it's real. They basically keep calling for you until they get through, then connect you to the agent. Saved me hours of frustration.
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Ryan Vasquez
•Sounds too good to be true. How much does something like that cost?
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Victoria Stark
For filing your initial claim, you really need to use the online system at secure.esd.wa.gov. Try doing it during off-peak hours like early morning or late evening when there's less traffic on the site.
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Alice Fleming
•I'll try again tonight after 10pm. Hopefully the servers aren't as overloaded then.
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Avery Saint
•That's good advice. I filed mine at like 2am and it went through without any problems.
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Paolo Ricci
The WorkSource centers can definitely help you get started. I went to one in Spokane and they had computers set up specifically for unemployment filing. The staff there walked me through the whole process step by step.
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Zainab Ismail
•That's exactly what I need! Do you remember what documents you had to bring with you?
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Paolo Ricci
•Bring your Social Security card, ID, and any paperwork from your employer about the layoff. Also helpful to have your work history for the last 18 months with dates and wages.
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Amina Toure
just go online and do it its not that hard
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Zainab Ismail
•Easy for you to say. Some of us aren't computer experts.
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Connor O'Neill
Here's what you need to know about filing your initial claim online: You'll need your Social Security number, driver's license or state ID, employment information for all jobs in the last 18 months including employer names, addresses, dates of employment, and reason for separation. The system will ask about your availability to work and job search activities.
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Zainab Ismail
•Do I need exact dates or can I estimate?
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Connor O'Neill
•Try to be as accurate as possible. If you're not sure of exact dates, check old pay stubs or tax documents. Close estimates are better than leaving fields blank.
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Hassan Khoury
Some libraries also have computer access if you need a different internet connection to try the Washington ESD website. Sometimes it's just your home internet causing the timeouts.
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Alice Fleming
•Good point, I didn't think about that. There's a library branch near me I could try.
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Taylor Chen
•Libraries are great for this. Plus the staff there sometimes knows about other resources too.
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Oliver Zimmermann
I tried going to the WorkSource office in Tacoma last month and they were pretty helpful. They have dedicated computers for unemployment filing and someone there can sit with you if you need help. Just call ahead to make sure they're doing in-person appointments.
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Zainab Ismail
•Did you have to wait long or could you just walk in?
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Oliver Zimmermann
•I made an appointment which was better. Walk-ins had to wait like an hour when I was there.
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QuantumQuester
One thing to remember is that even if you get help filing in person, you'll still need to do your weekly claims online every week. So you'll need to get comfortable with the system eventually anyway.
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Zainab Ismail
•Weekly claims? What's that about?
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QuantumQuester
•Every week you're claiming benefits, you have to log in and certify that you're still unemployed and looking for work. It's like a weekly check-in.
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Connor O'Neill
•Right, and you have to do this every week to keep getting payments. Missing a weekly claim can cause delays in your benefits.
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CosmicCommander
The system is designed to be user-friendly but I get that it can be overwhelming. When you do file online, take your time and read each question carefully. Don't rush through it. If you make mistakes on your initial application it can delay your claim processing.
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Zainab Ismail
•What happens if I do make a mistake? Can I fix it later?
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CosmicCommander
•Some things you can update later in your account, but major errors might require calling ESD to correct, which is why it's worth getting it right the first time.
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Benjamin Kim
Make sure you have all your documents ready before you start the online application - social security card, ID, employment history for the last 18 months, and your most recent pay stub. That way you won't time out while looking for information.
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Alice Fleming
•Thanks, I do have all that stuff together already. It's just the website that keeps crashing on me.
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Keith Davidson
•Also write down your confirmation number if you get one, even if the site crashes after that.
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Keisha Williams
If you're in the Seattle area, the WorkSource office downtown has been really good about helping people with unemployment filing. They understand that not everyone is comfortable with online systems and they're patient about walking you through it.
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Zainab Ismail
•I'm actually closer to Everett. Do you know if they have an office there too?
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Keisha Williams
•Yes, there should be a WorkSource location in Everett. Check the WorkSource website for addresses and hours.
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Yara Nassar
Another option if you get stuck during the online filing process is using that Claimyr service I mentioned earlier. They can connect you with an ESD agent who can help you complete your application over the phone while you're looking at the website. Sometimes it's easier to have someone guide you through it in real time.
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Zainab Ismail
•That might be the best of both worlds - getting the personal help but still learning the system.
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Natasha Volkova
•I used Claimyr when I had questions about my claim status. Really does work like they say it does.
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Paolo Ricci
Just remember that regardless of how you file, you need to apply as soon as possible after becoming unemployed. There can be a waiting period before benefits start, and delaying your application just pushes everything back further.
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Zainab Ismail
•How long is the waiting period usually?
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Paolo Ricci
•There's typically a one week waiting period, but it can take longer if they need to verify your employment information or if your claim goes into adjudication.
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Ezra Bates
ugh this is exactly why I hate dealing with government websites. Everything is so complicated and nothing ever works right
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Alice Fleming
•Tell me about it. I just want to file my claim and they make it impossible.
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Ana Erdoğan
•It's frustrating but once you get it filed the rest is easier. Hang in there!
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Javier Torres
honestly the worksource people were more confused than i was when i went there lol but maybe i just got unlucky
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Zainab Ismail
•That's not encouraging! Which location was that?
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Javier Torres
•dont want to call them out specifically but it was in eastern washington. maybe they were just having an off day
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Samantha Howard
Another option is to try the mobile version of the Washington ESD site on your phone. Sometimes that works better than the desktop version when the servers are having issues.
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Alice Fleming
•I didn't know there was a mobile version. Is it the same secure.esd.wa.gov address?
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Samantha Howard
•Yeah same website, just access it from your phone browser. It might load faster.
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Connor O'Neill
The key thing is to have all your information organized before you start, whether you're filing online on your own or getting help at WorkSource. Employment dates, wages, employer contact information, and your reason for separation from each job. Having this ready makes the process much smoother.
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Zainab Ismail
•Should I contact my former employer first to let them know I'm filing?
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Connor O'Neill
•You don't need to notify them first. Washington ESD will contact them as part of their verification process. Just make sure you have accurate information about your employment with them.
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Emma Davis
I filed online last year and it really wasn't as bad as I expected. The website walks you through each step and explains what information they need. If you can handle basic online tasks like checking email or shopping online, you can probably handle filing for unemployment.
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Zainab Ismail
•That's reassuring. I can do those things so maybe I'm overthinking this.
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Emma Davis
•Yeah, I think the anxiety about it is worse than actually doing it. Just set aside a couple hours when you're not rushed and work through it step by step.
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Malik Johnson
If you do end up needing to call Washington ESD for help after filing, be prepared for long wait times. I've had better luck calling early in the morning or later in the afternoon. Mid-morning and lunch time seem to be the worst times to try.
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Zainab Ismail
•Good to know about the timing. Any other tips for getting through?
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Malik Johnson
•Have your Social Security number and claim confirmation number ready. They'll ask for that right away. Also be patient - sometimes you'll wait an hour just to get disconnected.
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Yara Nassar
•That's exactly why I started using Claimyr instead of trying to call directly. Much less frustrating.
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Isabella Ferreira
The most important thing is just getting your claim filed. Even if you make small mistakes or have questions later, you can usually get those sorted out. The bigger problem is waiting too long to file in the first place.
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Zainab Ismail
•Okay, you've all convinced me. I'm going to try the online filing tonight and see how it goes. If I get stuck I'll either try WorkSource or that Claimyr thing.
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Connor O'Neill
•Good plan! Take your time with it and don't hesitate to ask for help if you need it.
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Ravi Sharma
One more tip - after you file your initial claim, keep checking your account online regularly. Sometimes ESD needs additional information and they'll post notices in your online account rather than calling or mailing you.
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Zainab Ismail
•How often should I check it?
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Ravi Sharma
•I'd say at least every few days for the first couple weeks, then weekly when you do your weekly claims. Just get in the habit of logging in regularly.
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NebulaNomad
got laid off from construction too and filed online no problem. main thing is having your employer info ready. took maybe 45 minutes total
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Zainab Ismail
•That doesn't sound too bad. Were there any construction-specific questions?
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NebulaNomad
•not really, just the usual stuff about why you left and when. pretty straightforward
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Freya Thomsen
For what it's worth, I've helped several family members file online and while it can seem intimidating at first, once you start the process it's pretty logical. Each page builds on the previous one and they explain what they need clearly.
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Zainab Ismail
•That's helpful to hear. I think I was just psyching myself out about it.
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Freya Thomsen
•Exactly! The anticipation is usually worse than the actual task. You've got this.
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Sophia Carson
You mentioned Claimyr earlier - I actually used them too when I couldn't get through to Washington ESD about my adjudication issue. They got me connected to an agent in about 30 minutes when I'd been trying for weeks on my own.
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Alice Fleming
•That does sound helpful. I might try that if I can't get the website to work tonight.
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Elijah Knight
•Is there any downside to using a service like that? Seems almost too convenient.
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Sophia Carson
•Not really, they just handle the calling part. You still talk to the actual Washington ESD agent yourself.
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Brooklyn Foley
Just keep trying the online system. I know it's frustrating but that's really your only option for the initial filing. The phone lines are mainly for people who already have claims.
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Alice Fleming
•Okay, I'll keep trying. Maybe I should try from work tomorrow where the internet might be more stable.
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Jay Lincoln
•That's actually a really good idea. Office internet is usually more reliable than home internet.
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Jessica Suarez
If you do get through to file online, make sure to screenshot every page as you go through it. That way if it crashes you have proof of what you entered.
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Alice Fleming
•Smart thinking! I'll definitely do that when I try again.
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Marcus Williams
•Also save the confirmation emails immediately if you get any. Don't wait or they might get lost.
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Lily Young
I remember when you could actually walk into unemployment offices and talk to a real person. Now everything is online and if the website doesn't work you're just stuck.
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Alice Fleming
•Yeah it would be so much easier if I could just go somewhere and fill out the paperwork with help.
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Kennedy Morrison
•Those days are long gone unfortunately. Everything is digital now whether it works or not.
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Megan D'Acosta
One more suggestion - if you know anyone who successfully filed online recently, ask them to walk you through it over the phone while you do it. Sometimes having someone guide you helps avoid the spots where it crashes.
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Alice Fleming
•That's a good idea. My neighbor filed a few months ago, maybe she can help me.
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Wesley Hallow
•Having someone who knows the process definitely helps. The Washington ESD website isn't very user-friendly.
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Justin Chang
I used Claimyr when I needed to talk to someone about my disqualification and it was totally worth it. Instead of spending days trying to get through, I was talking to an agent within an hour. For filing your initial claim though you'll still need to use the website.
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Alice Fleming
•Good to know it works for other situations too. I'll keep that in mind if I run into issues after filing.
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Grace Thomas
•Yeah once you file you might need to call about various things, and that's when services like that really come in handy.
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