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Where do I go to apply for unemployment in person at Washington ESD?

I've been trying to figure out where to go to apply for unemployment benefits in person here in Washington state. I know there's an online system but I really need to talk to someone face-to-face about my situation since I'm not great with computers. Are there still physical Washington ESD offices where you can walk in and file a claim? I tried calling but kept getting busy signals and automated messages telling me to go online. Really frustrated and need help ASAP since I lost my job last week.

Unfortunately Washington ESD closed most of their walk-in services during COVID and never really brought them back. You pretty much have to file online now through their website at esd.wa.gov. I know it's frustrating but that's how they do it now.

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That's ridiculous! What if you don't have reliable internet or computer skills? This is supposed to be a public service.

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There are some WorkSource locations that might have computers you can use, but you still have to file the claim yourself online. They can't do it for you.

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The main way to apply is definitely online at secure.esd.wa.gov. You'll need to create a SecureAccess Washington (SAW) account first. The process takes about 30-45 minutes if you have all your information ready - social security number, employer info for the last 18 months, bank account details for direct deposit.

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Do I need to have all my old pay stubs? I moved recently and I'm not sure where everything is packed.

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You don't need the actual pay stubs but you'll need employer names, addresses, dates you worked, and your gross wages. Washington ESD will verify with employers directly.

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I had the same problem last year trying to reach someone at Washington ESD. Spent weeks calling and getting nowhere. Finally used this service called Claimyr that helps you get through to actual ESD agents on the phone. Check out claimyr.com - they have a video demo at https://youtu.be/7DieNd3C7zQ that shows exactly how it works. Saved me so much time and frustration.

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How much does something like that cost? Seems like we shouldn't have to pay extra just to reach a government office.

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I totally get that frustration, but honestly it was worth it to actually talk to someone who could help me sort out my claim issues instead of being stuck in phone tree hell for weeks.

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if you absolutely need help filing online, some libraries have computer access and staff who might be able to guide you through the process. Also check if you have any local community centers that offer tech help for seniors or people who need computer assistance.

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That's actually a really good idea about the library. I didn't think about that option.

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Just make sure you use a private/incognito browser window if you're on a public computer for security reasons when entering personal info.

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There used to be ESD offices in Seattle, Spokane, Tacoma and other cities but they're mostly closed to walk-ins now. Some locations might still do appointments for specific issues but not initial applications. Everything moved online and it's been that way for a few years now.

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What a mess. They make it harder and harder to access services that we pay for with our taxes.

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I hear you. The online system works okay once you get used to it, but the transition definitely left some people behind.

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Make sure when you file online that you answer all the questions completely and accurately. Washington ESD is really strict about any discrepancies and it can delay your claim for weeks if they have to do an adjudication. Better to take your time and get it right the first time.

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What happens during adjudication? That sounds scary.

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It's when they investigate something about your claim - could be employment separation, wages, availability for work, etc. Can take 4-6 weeks sometimes longer.

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Yeah adjudication is a nightmare. I've been waiting 5 weeks for them to decide if I was laid off or quit. Still no word.

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Pro tip: file your claim on Sunday night or very early Monday morning. The system is usually less busy then and you're less likely to get error messages or timeouts.

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Good to know! I was planning to try tonight but maybe I should wait until Sunday.

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Also avoid the first few days of the month when everyone's filing their weekly claims. System gets overloaded.

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I remember when you could just walk into the unemployment office and talk to a real person who would help you fill out the paperwork. Now everything is automated and impersonal. If you have any complications with your case good luck getting help.

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Times have definitely changed. Though I will say the online system is available 24/7 which is convenient if it works properly.

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True, but when it doesn't work or you need actual help, you're stuck. That's where services like the Claimyr thing mentioned earlier become valuable I guess.

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Don't forget you can also file by phone technically, but good luck getting through. The automated system at 800-318-6022 is supposed to let you file a claim but it's super confusing and half the time it just tells you to go online anyway.

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I tried that number earlier today and it just kept hanging up on me after like 10 minutes of menu options.

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Same experience here. The phone system is basically useless unless you can somehow get through to a live person.

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Once you do get your claim filed, make sure you understand the job search requirements. Washington requires you to make 3 job contacts per week and register with WorkSource. They're pretty strict about this stuff and will disqualify you if you don't follow the rules exactly.

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What counts as a job contact? Does applying online count or do you have to call/visit in person?

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Online applications count but you need to keep detailed records. They can audit your job search activities at any time.

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WorkSource registration is mandatory too. You have to create a profile on their website within a certain timeframe or your benefits get suspended.

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If you're really struggling with the online system, there's also the Washington State Department of Social and Health Services offices that sometimes have computers available for public use. Not ideal but might be an option if you're desperate.

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I'll look into that if the library doesn't work out. Thanks for all the suggestions everyone.

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You're welcome! The system isn't perfect but once you get through the initial filing it gets easier. Hang in there.

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Honestly the whole thing is a mess. They force everyone online but then their website crashes constantly and the phone lines are jammed. Meanwhile people are struggling to pay rent and buy food. The system needs a complete overhaul.

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Agreed. It's like they designed it to discourage people from filing claims.

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That's exactly why I ended up using Claimyr. At least then I could actually reach someone who could walk me through the process when I got stuck.

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One more thing - make sure you file within the first week after you lose your job if possible. There's a waiting period anyway but you don't want to delay the process any more than necessary. Benefits are calculated based on wages from your base period which is specific quarters.

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What if I was only at my last job for 3 months? Will I still qualify?

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It depends on your total earnings over the base period. Washington ESD looks at 4 quarters of earnings, not just your most recent job. You might still qualify based on previous employment.

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The bottom line is there's really no way around filing online anymore. I know it sucks if you're not comfortable with computers but that's just how it is now. Maybe ask a friend or family member to help you through it the first time?

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Yeah I might have to swallow my pride and ask my nephew to help me. I just hate feeling so helpless with this computer stuff.

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Don't feel bad about it. Lots of people struggle with the online systems. The important thing is getting your claim filed so you can start receiving benefits.

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