What questions does Washington ESD ask during unemployment phone interview?
I just got a notice that Washington ESD wants to do a phone interview for my unemployment claim. It's scheduled for next week and I'm really nervous about what they're going to ask me. My claim has been in adjudication for almost a month now and I have no idea what triggered this interview requirement. Has anyone been through one of these phone interviews recently? What kind of questions should I expect them to ask? I want to make sure I'm prepared and don't say anything that could hurt my claim.
61 comments


Olivia Van-Cleve
I had one of these interviews about 6 months ago. They asked me basic stuff like why I left my job, if I was able and available to work, what kind of work I was looking for. They also wanted to know about any severance pay or vacation time I received. The whole thing took maybe 15-20 minutes. Just be honest and stick to the facts.
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Amara Torres
•Did they ask about specific dates? I'm worried I might not remember exactly when certain things happened at my old job.
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Olivia Van-Cleve
•They did ask for some dates but they understand if you can't remember exact dates. Just give your best estimate and be upfront if you're not sure.
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Mason Kaczka
The questions depend on why you're getting the interview. Common reasons include job separation issues, availability questions, or income reporting problems. They'll ask about your work history, reason for leaving, whether you're actively seeking work, and any barriers to employment. If it's about job separation, expect detailed questions about your last day, any warnings or disciplinary actions, and whether you quit or were fired.
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Amara Torres
•I was laid off due to company downsizing, so hopefully it won't be too complicated. Do they record these calls?
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Mason Kaczka
•Yes, they record the calls and the interviewer will take notes. Since you were laid off, they'll probably just verify the circumstances and your availability for work.
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Sophia Russo
Honestly, getting through to Washington ESD for any clarification before your interview is nearly impossible. I spent hours trying to call them when I had questions about my interview. If you need to reach them quickly, I found this service called Claimyr that helped me get through to an actual person at claimyr.com. They have a video demo at https://youtu.be/7DieNd3C7zQ that shows how it works. Might be worth checking out if you need to ask questions before your interview.
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Amara Torres
•How much does something like that cost? I'm already struggling financially.
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Sophia Russo
•It's worth it if it helps you get your claim sorted out faster. Way better than spending days trying to get through on your own.
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Evelyn Xu
they asked me if i was looking for work and what jobs i applied to. had to give them specific company names and dates. also asked if i turned down any job offers or interviews. make sure you have your job search log ready!
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Amara Torres
•Oh no, I haven't been keeping a detailed log. I've been applying to jobs but not writing everything down. Should I try to recreate it?
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Mason Kaczka
•Yes, try to recreate what you can remember. Check your email for application confirmations and make a list. Washington ESD requires 3 job search activities per week.
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Dominic Green
I'm going through the same thing right now! My interview is tomorrow and I'm so stressed. They sent me a letter saying it was about 'separation issues' but I don't understand what that means. I was clearly laid off, not fired. Why is this so complicated??
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Amara Torres
•When did you file your claim? Mine has been pending forever.
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Dominic Green
•I filed about 5 weeks ago. The waiting is the worst part. Good luck with your interview!
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Olivia Van-Cleve
One thing they definitely ask is if you're physically and mentally able to work. They also want to know if you have any restrictions on the type of work you can do or hours you're available. If you have any medical issues or childcare constraints, be prepared to explain how that affects your job search.
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Amara Torres
•I don't have any restrictions like that. Hopefully that makes it easier.
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Hannah Flores
•They asked me about transportation too - whether I had reliable transportation to get to work.
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Kayla Jacobson
The Washington ESD phone system is absolutely terrible. I've been trying to get through for weeks about my own adjudication issues. Has anyone else had success with that Claimyr service mentioned earlier? I'm desperate at this point.
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Sophia Russo
•Yes! I used Claimyr twice now and both times they got me through to someone who could actually help. So much better than sitting on hold for hours.
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William Rivera
•I'm skeptical of paying for something that should be free, but I guess if it works...
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Mason Kaczka
Here's what you should have ready for the interview: your Social Security number, details about your last employer (name, address, dates of employment), your reason for leaving, any severance or vacation pay received, and your job search activities. If you were laid off, they might ask about whether you were given advance notice and if there were any performance issues leading up to the layoff.
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Amara Torres
•This is really helpful. Should I write this stuff down beforehand or just try to remember it?
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Mason Kaczka
•Definitely write it down. Having notes helps you stay organized and makes sure you don't forget important details during the interview.
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Grace Lee
I had my interview last month and they asked about my salary at my last job and whether I was looking for work at the same pay level. They also wanted to know if I was willing to relocate for work. The interviewer was actually pretty nice and explained things clearly.
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Amara Torres
•That's reassuring. I've been worried they're going to be really intimidating.
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Mia Roberts
•Most of the interviewers are just doing their job. As long as you're honest, you should be fine.
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Evelyn Xu
oh and they asked me if i was getting any other benefits like workers comp or disability. also if i was doing any volunteer work or going to school. seems like they want to know about anything that might affect your availability for work
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Amara Torres
•I'm not getting any other benefits, so that shouldn't be an issue for me.
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The Boss
•They asked me about school too. I'm taking one online class and had to explain that it doesn't interfere with my job search.
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Evan Kalinowski
The whole Washington ESD system is a nightmare. I've been waiting 2 months for my interview and still no call. Meanwhile I'm behind on rent and can't get anyone to tell me what's going on with my claim. This is ridiculous!
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Victoria Charity
•Have you tried calling first thing in the morning? I've heard that's the best time to get through.
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Evan Kalinowski
•I've tried everything. Morning, afternoon, different numbers. Nothing works. The system is broken.
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Jasmine Quinn
During my interview they asked if I had any union benefits or pension payments coming. Also wanted to know about any freelance or gig work I might be doing. They're pretty thorough about checking for any income sources.
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Amara Torres
•I haven't done any freelance work since I was laid off. Hopefully that keeps things simple.
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Oscar Murphy
•Even if you haven't done any, it's good to be prepared for the question.
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Nora Bennett
My interview was about 3 weeks ago and I still haven't heard back about whether my claim was approved. How long does it usually take to get a decision after the interview?
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Mason Kaczka
•It can take 2-4 weeks after the interview to get a decision. You should receive a written determination letter explaining their decision.
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Nora Bennett
•Thanks. The waiting is killing me but at least I know it's normal.
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Ryan Andre
I actually used Claimyr when I needed to reschedule my interview because of a family emergency. They helped me get through to someone who could change the appointment. Saved me a lot of stress.
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Amara Torres
•That's good to know. I hope I don't need to reschedule but it's nice to know there's an option.
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Lauren Zeb
•I didn't know you could reschedule these interviews. Good information to have.
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Daniel Washington
They asked me about my previous job duties and qualifications. I think they wanted to make sure I was looking for appropriate work based on my experience. Also asked about my education and any certifications I have.
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Amara Torres
•That makes sense. I should probably review my resume before the interview.
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Daniel Washington
•Good idea. Having your work history fresh in your mind definitely helps.
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Aurora Lacasse
The interview wasn't as bad as I expected. Just be honest about everything and don't try to hide anything. They can verify most of what you tell them anyway. The worst thing you can do is lie or leave out important information.
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Amara Torres
•Thanks for the advice. I'm feeling a bit better about it now.
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Anthony Young
•Exactly. Honesty is always the best policy with Washington ESD.
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Charlotte White
Does anyone know if they ask about your finances during the interview? Like how much money you have saved or whether you're getting help from family?
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Mason Kaczka
•They don't typically ask about your personal finances or savings. The focus is on your work history, job search, and availability for employment.
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Charlotte White
•That's a relief. I was worried they might think I don't really need the benefits.
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Admin_Masters
My advice is to speak clearly and don't rush your answers. If you don't understand a question, ask them to repeat it or explain what they're looking for. The interviewers are used to people being nervous.
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Amara Torres
•Good point about asking for clarification. I tend to ramble when I'm nervous.
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Matthew Sanchez
•Try to give direct answers without going into too much unnecessary detail. Answer the question they asked, not the question you think they should have asked.
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Ella Thompson
I had to do a phone interview and then they scheduled a second one! Has this happened to anyone else? I'm worried there's something wrong with my claim.
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Mason Kaczka
•Sometimes they need additional information or clarification on something from the first interview. It doesn't necessarily mean there's a problem with your claim.
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Ella Thompson
•I hope you're right. The stress of all this is really getting to me.
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JacksonHarris
The most important thing is to answer their questions completely and honestly. Don't volunteer information they don't ask for, but make sure you fully answer what they do ask. And remember, they're not trying to trick you - they just need to verify the information on your claim.
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Amara Torres
•Thank you everyone for all the helpful advice. I feel much more prepared now for my interview next week.
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Jeremiah Brown
•Good luck with your interview! Come back and let us know how it goes.
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Andre Dupont
I went through this exact same situation last year and completely understand your anxiety! The interview ended up being much less intimidating than I expected. They asked standard questions about why I left my job, my availability to work, and my job search efforts. Since you mentioned you were laid off due to company downsizing, they'll likely just want to confirm the details and make sure you're actively looking for work. One tip that helped me - have a pen and paper ready to jot down any important information they give you during the call. The whole process took about 25 minutes and the interviewer was actually quite professional and understanding. You've got this!
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