How to answer unemployment claim questions - Washington ESD adjudication interview help
I have an adjudication interview scheduled with Washington ESD next week and I'm honestly terrified about how to answer their questions correctly. My claim has been pending for almost 6 weeks now and they finally called to schedule this phone interview about my separation from my last job. I was let go due to what my employer called 'performance issues' but I feel like it was really just downsizing disguised as something else. How should I prepare for this? What kind of questions do they typically ask and how detailed should my answers be? I don't want to say the wrong thing and get my claim denied.
57 comments


Sadie Benitez
The key is to be honest but concise. They'll ask about the circumstances of your job separation, so have your facts straight. Don't volunteer extra information that wasn't asked for. Stick to what happened, when it happened, and keep emotion out of it as much as possible.
0 coins
Abby Marshall
•Should I mention that other people were let go around the same time? I'm worried they might think I'm making excuses.
0 coins
Sadie Benitez
•Yes, absolutely mention if there were other layoffs. That supports your case that it wasn't truly performance-related.
0 coins
Drew Hathaway
been through this twice and it's nerve wracking but not as bad as you think. They usually ask: why did you leave your job, did you receive any warnings, was there a specific incident that led to termination, and whether you agree with your employers version of events. Write down key dates and facts beforehand
0 coins
Abby Marshall
•Did they ask you about looking for work during the interview too or just about the job separation?
0 coins
Drew Hathaway
•mine was just about the separation, the work search stuff is handled separately through your weekly claims
0 coins
Laila Prince
I struggled with getting through to Washington ESD for weeks before my interview - kept getting disconnected or put on hold for hours. Finally used this service called Claimyr (claimyr.com) that helped me get connected to an actual agent who could explain what to expect in the interview. They have a video demo at https://youtu.be/7DieNd3C7zQ that shows how it works. Made the whole process way less stressful.
0 coins
Abby Marshall
•How does that work exactly? Is it expensive?
0 coins
Laila Prince
•It's pretty straightforward - they help you get through the phone queue to reach an actual Washington ESD rep. Way better than spending hours trying to call yourself.
0 coins
Isabel Vega
Document everything you can remember about your employment and termination. If you have any written warnings, performance reviews, or emails about your job performance, gather those. The Washington ESD adjudicator will want specific details and dates. If your employer claims misconduct, be prepared to explain your side clearly.
0 coins
Abby Marshall
•I only got verbal warnings, nothing in writing. Will that hurt my case?
0 coins
Isabel Vega
•Not necessarily. Verbal warnings can still be documented if you remember when they occurred and what was discussed. Write down what you recall.
0 coins
Dominique Adams
•Also check if your company has an employee handbook about their disciplinary process. Sometimes they didn't follow their own policies.
0 coins
Marilyn Dixon
UGH this whole system is such a mess. I waited 2 months for my interview and then they asked me like 5 questions and made their decision. Meanwhile I'm behind on rent because they take FOREVER to process anything. At least you got scheduled relatively quickly.
0 coins
Abby Marshall
•What was the outcome of your interview? Did you get approved?
0 coins
Marilyn Dixon
•Yeah I got approved but it took another 3 weeks after the interview to actually see any payments. The whole thing is ridiculous.
0 coins
Sadie Benitez
Remember that the burden of proof is on your employer to show misconduct if they're claiming you were fired for cause. If they're saying performance issues, Washington ESD will look at whether you were given adequate training, clear expectations, and reasonable opportunity to improve.
0 coins
Abby Marshall
•That's helpful to know. I definitely wasn't given clear improvement expectations before being terminated.
0 coins
Louisa Ramirez
•This is good info. I didn't know the employer had to prove misconduct.
0 coins
TommyKapitz
Practice your answers out loud beforehand! I know it sounds silly but it helps you organize your thoughts and avoid rambling during the actual interview. Keep your answers factual and avoid saying anything negative about your former employer if possible.
0 coins
Abby Marshall
•Good idea about practicing. I tend to overthink and ramble when I'm nervous.
0 coins
TommyKapitz
•Exactly! The adjudicator has probably heard it all before so just stick to the relevant facts.
0 coins
Dominique Adams
If you have any witnesses to the events that led to your termination, make note of their names and contact info. Washington ESD sometimes will contact witnesses as part of their investigation, especially in disputed cases.
0 coins
Abby Marshall
•I do have a coworker who saw what happened. Should I give them a heads up that Washington ESD might call?
0 coins
Dominique Adams
•Yes, definitely let them know. And make sure they understand the importance of being factual and honest if contacted.
0 coins
Drew Hathaway
also dont stress too much about getting every detail perfect. they understand people dont remember everything from weeks or months ago. if you dont know something just say you dont remember rather than guessing
0 coins
Abby Marshall
•That's reassuring. I was worried about not remembering exact dates for everything.
0 coins
Laila Prince
Another tip - if you need to speak with someone at Washington ESD before your interview to clarify anything, that Claimyr service I mentioned earlier really does work. I was skeptical at first but it saved me so much time and frustration trying to get through their phone system.
0 coins
Angel Campbell
•How quickly were you able to get connected using that?
0 coins
Laila Prince
•Much faster than calling directly. Instead of being on hold for hours or getting disconnected, I actually got to speak with someone who could answer my questions.
0 coins
Isabel Vega
One thing people don't always realize - if the decision goes against you, you have 30 days to file an appeal. The appeal process gives you another chance to present your case, often with more time to gather documentation. Don't assume the first decision is final.
0 coins
Abby Marshall
•Good to know there's an appeal option. Hopefully it won't come to that but it's reassuring.
0 coins
Payton Black
•I had to appeal my first decision and actually won. The hearing officer was more thorough than the initial adjudicator.
0 coins
Harold Oh
Make sure you understand the difference between being fired for misconduct vs. being laid off for business reasons. If it was truly performance-related but you were trying your best and following company policies, that's different from willful misconduct.
0 coins
Abby Marshall
•This is exactly my situation. I was trying my best but maybe just wasn't a good fit for the role.
0 coins
Harold Oh
•That's usually not considered misconduct for UI purposes. Inability to perform despite good faith effort is different from willful misconduct.
0 coins
Marilyn Dixon
Washington ESD is so backed up with these adjudication cases. Even after your interview it might take weeks to get a decision. Just be patient I guess, though I know that doesn't help when you need the money now.
0 coins
Abby Marshall
•Ugh I was hoping to get a quick decision. Bills don't wait for Washington ESD to make up their minds.
0 coins
Sadie Benitez
During the interview, listen carefully to each question and answer only what's being asked. Don't feel pressured to fill silence - it's okay to pause and think before responding. The adjudicator is used to people taking time to recall details.
0 coins
Abby Marshall
•Thanks for all the advice everyone. Feeling much more prepared now.
0 coins
Amun-Ra Azra
•You've got this! Most people get approved as long as they're honest and the employer can't prove actual misconduct.
0 coins
Summer Green
Just went through this last month. The interview was only about 15 minutes and pretty straightforward. They asked about my last day, what my supervisor told me, and whether I had any documentation. Way less scary than I built it up to be in my head.
0 coins
Abby Marshall
•That makes me feel better. I've been overthinking this for weeks.
0 coins
Gael Robinson
If you were part of a reduction in force or layoffs, mention that early in the interview. Sometimes companies say 'performance' when they really mean budget cuts but don't want to admit it.
0 coins
Abby Marshall
•I suspect this might be what happened in my case. They let go of several people around the same time.
0 coins
Edward McBride
PROTIP: Have water nearby during the phone interview. Your mouth can get dry when you're nervous and it helps to stay hydrated. Also find a quiet space where you won't be interrupted.
0 coins
Abby Marshall
•Simple but good advice. I hadn't thought about the practical stuff like that.
0 coins
Darcy Moore
If your employer contests your claim, they have to provide evidence to Washington ESD. You should receive a copy of whatever they submit. Review it carefully for any inaccuracies you can address during your interview.
0 coins
Abby Marshall
•How do I get a copy of what they submitted? Do I need to request it?
0 coins
Darcy Moore
•Washington ESD should automatically send you a copy before your interview. If you haven't received it, definitely call and ask.
0 coins
Dana Doyle
Been there! Had my interview 3 weeks ago and got approved. The key thing is being consistent with whatever you put on your initial application. Don't contradict yourself or change your story.
0 coins
Abby Marshall
•Good point. I should review what I originally wrote on my application.
0 coins
Liam Duke
Whatever you do, don't admit to any policy violations during the interview even if they seem minor. Stick to the facts about your job performance and separation without volunteering potentially damaging information.
0 coins
Abby Marshall
•That's tricky advice. What if they ask directly about policy violations?
0 coins
Liam Duke
•Answer honestly if asked directly, but don't bring up things they haven't asked about. Just be factual without editorializing.
0 coins
Manny Lark
Good luck with your interview! Most people who were genuinely trying to do their job and weren't fired for theft or other serious misconduct end up getting approved. Washington ESD knows the difference between poor performance and willful misconduct.
0 coins
Abby Marshall
•Thank you! This whole thread has been incredibly helpful. Feeling much more confident about the interview now.
0 coins