Why do I have a phone interview for unemployment with Washington ESD?
I just got a letter saying I need to do a phone interview with Washington ESD for my unemployment claim. They didn't really explain why in the letter, just gave me a date and time next week. My claim has been pending for about 2 weeks now. I thought I filled everything out correctly when I applied online. Does anyone know what this means? Should I be worried? What kind of questions do they ask during these interviews?
62 comments


Giovanni Gallo
Phone interviews are pretty common, don't stress too much. Usually means they need to clarify something about your separation from work or your availability for work. Did you quit your job or were you laid off?
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Amara Adeyemi
•I was laid off due to company downsizing. I thought that was pretty straightforward but maybe not?
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Giovanni Gallo
•Layoffs should be straightforward but sometimes they want to verify the details, especially if your employer reported it differently than what you put on your claim.
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Fatima Al-Mazrouei
I had one of these interviews last year. They asked me about my last day of work, whether I received any severance pay, and if I was looking for work. The whole thing took maybe 15 minutes. Make sure you have your employment records handy and be honest about everything.
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Amara Adeyemi
•That's helpful, thanks. Did your claim get approved after the interview?
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Fatima Al-Mazrouei
•Yeah, took about a week after the interview for my claim to be approved. They were just double-checking some dates.
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Dylan Wright
If you're having trouble getting through to Washington ESD to ask about your interview, I found this service called Claimyr that helps you actually reach a real person. They have a system that calls for you and gets you connected to an agent. Check out claimyr.com - they even have a demo video at https://youtu.be/7DieNd3C7zQ showing how it works.
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Amara Adeyemi
•Thanks for the suggestion! I've been trying to call them all week but keep getting busy signals.
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NebulaKnight
•Is this service free? I'm already stressed about money with my claim being delayed.
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Dylan Wright
•They focus on getting you connected rather than charging high fees. Much better than spending hours trying to get through on your own.
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Sofia Ramirez
ugh another phone interview... i had THREE of these last time i filed. washington esd makes everything so complicated for no reason
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Amara Adeyemi
•Three interviews?? What did they keep asking about?
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Sofia Ramirez
•first one was about my job separation, second was about some part-time work i did, third was because they screwed up and needed to ask the same questions again
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Dmitry Popov
The phone interviews are part of what they call adjudication. Basically they're investigating your claim to make sure you're eligible. Common reasons include: questions about why you left your job, whether you're able and available for work, or if there are any other eligibility issues. Just be prepared to explain your situation clearly.
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Amara Adeyemi
•What happens if I miss the scheduled interview? I might have a conflict with the time they gave me.
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Dmitry Popov
•You need to call them ASAP to reschedule. Missing the interview without notice can result in your claim being denied.
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Ava Rodriguez
•Good luck getting through to reschedule! I tried for days before I used that Claimyr service someone mentioned earlier.
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Miguel Ortiz
I'm going through the same thing right now. My interview is tomorrow and I'm nervous. Did anyone else have to provide documentation during their interview?
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Fatima Al-Mazrouei
•They might ask you to fax or upload documents after the interview if they need verification of something.
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Miguel Ortiz
•Ok good to know. I have my final paystub and termination letter ready just in case.
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NebulaKnight
Phone interviews usually mean your claim is in adjudication status. This is normal for many claims, especially if there's anything unusual about your separation from work or if your employer contested the claim.
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Amara Adeyemi
•How would I know if my employer contested it? They seemed supportive when I was laid off.
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NebulaKnight
•You'd get a notice if they formally contested it. Sometimes it's just routine verification that triggers the interview.
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Giovanni Gallo
One tip - answer only what they ask and don't volunteer extra information. I made that mistake and ended up creating more questions for them to investigate.
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Amara Adeyemi
•That's good advice. I tend to over-explain things when I'm nervous.
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Sofia Ramirez
•yeah this is so true. keep it simple and stick to the facts
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Zainab Khalil
Just had my phone interview last week. The interviewer was actually really nice and professional. They explained everything they were doing and why. Don't go in expecting the worst!
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Amara Adeyemi
•That's reassuring! How long did it take to hear back about your claim status?
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Zainab Khalil
•They said 7-10 business days but I got my determination letter in 5 days. Claim was approved.
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Ava Rodriguez
Make sure you're available at the exact time they scheduled. They won't wait long and if you miss it, rescheduling is a nightmare. I used Claimyr to help me reach someone to reschedule mine and it was worth every penny.
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Amara Adeyemi
•Good point about being available on time. I'll make sure to clear my schedule.
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Dmitry Popov
•They usually call within 15 minutes of the scheduled time, so be ready early.
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QuantumQuest
Does anyone know if they record these phone interviews? I want to make sure I have a record of what was discussed.
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Dmitry Popov
•They should tell you at the start of the call if it's being recorded. You can also take notes during the interview.
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QuantumQuest
•Thanks, I'll definitely take detailed notes just in case.
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Connor Murphy
i just went through this whole process. the phone interview was actually the easy part. waiting for them to make a decision afterward is what drove me crazy. took almost 3 weeks
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Amara Adeyemi
•3 weeks?? Did you try calling to check on the status?
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Connor Murphy
•tried calling every day for 2 weeks straight. never got through until i used that claimyr thing. they told me my case was still being reviewed
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Yara Haddad
The interview might be about job search requirements too. Make sure you understand what Washington ESD expects for your weekly job search activities.
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Amara Adeyemi
•I've been applying to jobs and keeping a log. Is that what they want to see?
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Yara Haddad
•Yes, keep detailed records of your job search activities. They might ask about specific applications you've submitted.
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Keisha Robinson
Had my phone interview 2 months ago. They asked about my availability for work, any training I was doing, and whether I was physically able to work. Pretty standard stuff.
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Amara Adeyemi
•Were there any questions that caught you off guard?
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Keisha Robinson
•They asked about my commute range and if I'd be willing to take a job that paid less than my previous one. Nothing too surprising though.
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Paolo Conti
Whatever you do, don't lie or exaggerate during the interview. They can cross-reference what you tell them with your original application and employer information.
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Amara Adeyemi
•Definitely planning to be completely honest. Better to have a longer process than get denied for providing false information.
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Amina Sow
•This is so important. I know someone who got their claim denied because they changed their story between the application and the interview.
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GalaxyGazer
After your interview, you should get a written determination in the mail explaining their decision. If it's denied, you have the right to appeal.
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Amara Adeyemi
•How long do you have to appeal if the decision is negative?
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GalaxyGazer
•I believe it's 30 days from the date on the determination letter, but double-check that when you get it.
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Oliver Wagner
been there done that with these interviews. they're not as scary as they seem. just answer honestly and you'll be fine. the worst part is all the waiting around
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Amara Adeyemi
•Yeah the waiting is definitely stressful when you need the money for bills.
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Oliver Wagner
•exactly. at least once you do the interview you know you've done your part and it's out of your hands
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Natasha Kuznetsova
Pro tip: if you have any pay stubs, termination letters, or other documents related to your claim, have them ready during the interview. They might ask you to reference specific dates or amounts.
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Amara Adeyemi
•Great suggestion. I'll gather all my paperwork before the call.
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Javier Mendoza
•Also have a pen and paper ready to take notes during the interview. You might need to remember what they tell you.
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Emma Thompson
Update us after your interview! It helps other people who are going through the same thing to know how it went.
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Amara Adeyemi
•Will do! Thanks everyone for all the helpful advice. Feeling much less anxious about it now.
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Malik Davis
•Good luck with your interview! Hope everything goes smoothly for you.
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Isabella Santos
One last thing - if your claim gets approved after the interview, you should receive back pay for all the weeks you were waiting. So don't worry about losing money during this process.
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Amara Adeyemi
•That's a relief! I was worried about missing out on benefits while waiting for the interview.
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Isabella Santos
•Yeah, as long as you keep filing your weekly claims, you'll get the back pay once everything is approved.
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