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has anyone had luck getting through on the phones? i've been trying at different times but always get the "high call volume, try again later" message then it hangs up!
Early morning (right when they open at 8:00 AM) used to work best, but lately even that's hit or miss. That's why I mentioned Claimyr in my other comment - it's the only reliable way I found to actually reach someone at ESD.
Just wanted to add my recent experience for anyone else wondering about this. I filed a new claim in early March 2025 after being laid off from my tech job, and I definitely had to serve the waiting week. The policy change happened when Washington's COVID emergency declarations ended, so the waiting week waiver is no longer in effect for regular unemployment claims. One thing that helped me plan financially was understanding that even though you don't get paid for the waiting week, you still need to file your weekly claim during that period. It shows as "non-payable" in your account but it's required to maintain your claim. My first actual payment came in week 2, and from there it's been consistent as long as I meet all the requirements. The good news is that serving the waiting week doesn't reduce your total benefit entitlement - you still get your full 26 weeks (or whatever you qualify for) of payments, just delayed by one week. Hope this helps with your budgeting!
Final update from OP: I ended up using that Claimyr service people mentioned and got connected to a Washington ESD agent who confirmed I have exactly 4 weeks of benefits remaining. No extended benefits available currently. Time to really push hard on job applications. Thanks everyone for the helpful responses!
I'm in a similar situation - started my claim in August and just realized I'm probably close to hitting that 26-week limit too. This thread has been super helpful in understanding what to expect. For anyone else reading this, I'd recommend checking your eServices account regularly to see how many weeks you have left. I wish Washington ESD made this information more prominent in their weekly claim reminders. It's stressful enough being unemployed without surprise deadlines! Has anyone here had luck with temp agencies or gig work to supplement income after benefits run out?
I've been doing some temp work through a few agencies and it definitely helps bridge the gap financially. The key is to register with multiple agencies since work can be sporadic. I've had luck with Adecco and Kelly Services for office temp work. For gig work, I've been doing some DoorDash and TaskRabbit when I'm not job searching. It's not steady income but every little bit helps when you're facing that benefit cutoff. Just make sure to report any earnings on your weekly claims if you're still collecting - they can reduce your benefits but you might still get partial payments.
That's really good advice about registering with multiple temp agencies! I hadn't thought about that strategy. Quick question - when you do temp work or gig work while still collecting partial benefits, do you have to report it immediately or can you wait until your next weekly claim? I'm worried about messing up the reporting process and having issues with Washington ESD later. Also, have you found that temp agencies are understanding about you potentially leaving for permanent work, or do they get annoyed when you have to quit for interviews/new jobs?
Thanks everyone for all the helpful info! This thread really clarified things for me. Going to call DSHS today to report my unemployment income and see how it affects my SNAP benefits.
I went through this exact situation about 6 months ago when I started getting UI benefits. What really helped me was keeping detailed records of everything - when I first received unemployment, when I reported it to DSHS, and all the documentation they requested. My SNAP benefits did get reduced from $280 to about $160 per month, but having everything organized made the process much smoother. Also, don't forget that you can often report income changes online through the Washington Connection website if you can't get through by phone. It's usually faster than waiting on hold for hours!
Just want to add that if you're working multiple part-time jobs like I am, you need to report the gross wages from ALL of them for that week. I made the mistake of only reporting my main job at first and got flagged for an audit. Washington ESD wants to see the complete picture of your earnings, so don't leave anything out - even if it's just a few hours at a second job.
Just to emphasize what others have said - always err on the side of reporting MORE rather than less. I learned this the hard way when I didn't report some small cash tips from my restaurant job thinking they wouldn't matter. Washington ESD ended up finding out during a routine audit and I had to pay back benefits plus interest. It's really not worth the risk. Even if you think something might not count as "wages," report it anyway and let them sort it out. Better safe than sorry when it comes to unemployment benefits!
The Boss
in the same boat rn...cant get anyone on the phone and my landlord is NOT understanding at all. how did u finally get thru to someone? been trying for 2 weeks straight
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William Rivera
•I used that Claimyr service someone mentioned above. Normally I wouldn't pay for something like that, but I was desperate. Got connected to an actual person at ESD within about 20 minutes. Worth it just for the stress relief of not getting disconnected after waiting for hours!
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Paolo Ricci
I'm dealing with a similar situation right now - pending claim for 3 weeks and just found out about an old overpayment too. It's so frustrating how these systems seem designed to work against us when we need help the most. One thing that helped me was contacting my local WorkSource office. They can't resolve the claim directly, but they have better connections to ESD and sometimes can get faster responses on what's causing the hold-up. Plus they have resources for emergency assistance while you're waiting. Also, if you haven't already, make sure you're continuing to file your weekly claims even while it's pending. I almost missed doing this because I thought "what's the point?" but you have to keep filing to get paid for those weeks once it's resolved. Hang in there - from what I'm reading here it sounds like once you get the right person on the phone, these issues can move pretty quickly. The hardest part is just getting through to someone who can actually help.
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