What does 'Processing-IVR' status mean on my ESD unemployment claim?

i think ivr means interactive voice response - that's the phone system thing. maybe it means they're processing something you did over the phone? did you call esd recently?

Processing' IVR means your claim is being processed through the Interactive Voice Response system, which is their automated phone system. This usually happens when'you ve submitted information by phone rather than online.'It s a normal status, but it can sometimes take 2-3 business days longer than web-submitted claims to process completely. You'don t need to do anything except wait for it to update to the next status, which should 'be' Processed or 'possibly Pending' Payment if everything is inorder.

I HAD THE SAME THING LAST MONTH and it was SUPER FRUSTRATING!! Mine was stuck on "Processing IVR" for TWO WEEKS!!! I called every day and couldn't get through to anyone. The phone system is completely broken - it just hangs up on you when they're "too busy" which is ALWAYS. I finally got through after calling 67 times in one day (YES I COUNTED) and they told me there was a "system flag" whatever that means. They fixed it right away once I finally talked to someone. Don't wait around hoping it resolves!!!

My claim showed Processing IVR last year when I had to verify my identity over the phone. It changed to normal status after about 4 days, so I wouldn't worry too much yet. Everyone's experience seems different though.

When I was stuck with that Processing IVR status for over a week, I tried using Claimyr to get through to an ESD agent. It worked surprisingly well - got me connected to a live person in about 20 minutes when I had been trying for days on my own. They have a video showing how it works at https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. The agent I spoke with was able to move my claim forward right away after seeing it was stuck in the system. Worth checking out if you end up needing to reach someone.

Processing IVR is nothing to worry about. It's just their system acknowledging that you interacted with their phone system. The unemployment system uses a lot of weird status codes that don't really tell you much. As long as you completed your weekly claim correctly, you should be fine.

Since you mentioned you called about your PIN, I can confirm that's exactly what triggered the 'Processing IVR' status. The system flags any claim that has phone interaction for additional review - it's actually a security measure to protect against fraud. In most cases, this is just a formality and doesn't cause delays. Just make sure you've completed all your weekly claim certifications properly, and especially make sure your job search activities are properly logged if you're required to do those. That's the most common reason claims get held up after the IVR processing step.

Processing-IVR means your claim is being processed through the Interactive Voice Response system. Usually happens when you've responded to something over the phone rather than online. It's actually a good sign - means they're actively working on your claim rather than it sitting in a queue. My claim had this status for about 4 days before it switched to paid. Hang in there!

i had that same thing happen last month,,,its nothing to worried about just means u used the phone system instead of the website. money still comes same time

I work with unemployment cases regularly, and "Processing-IVR" indicates your claim was submitted through the phone system (Interactive Voice Response) rather than online. The important thing to understand is that this doesn't change your payment timeline - ESD still processes these claims in the same queue as online submissions. The standard processing time is 7-10 business days after filing a weekly claim, unless there are adjudication issues. If you've been waiting 3+ weeks, there might be an underlying issue with your claim that hasn't been flagged in the system yet. I would recommend checking if there are any alerts in your eServices account under "Notices/Letters" section.

PROCESSING-IVR IS JUST ANOTHER WAY FOR ESD TO DELAY PAYMENTS!!!! I had that status for 6 WEEKS before I got paid. The system is DESIGNED to make people give up on claiming what they're owed. Don't believe the "it's being processed" BS - they're hoping you'll find work before they have to pay you. KEEP CALLING EVERY DAY until they fix it!!!

Just to clarify some confusion in this thread: Processing-IVR specifically means your weekly claim was processed through the Interactive Voice Response phone system. This doesn't typically cause delays by itself. However, if you're seeing a 3+ week delay in payment: 1. Check for any pending issues under "Pending Issues" tab 2. Look for any messages in your eServices inbox 3. Verify your identity verification is complete (a common hold-up) 4. Confirm your work search requirements are properly documented (3 activities per week) If nothing appears wrong in your account, you likely need to speak with an agent to discover the hidden issue. Keep filing your weekly claims on time while you work to resolve this.

My brother had similar situation last year with his claim. The IVR thing is not the problem usually. When he finally got through to someone they said his former employer was disputing something which put everything on hold but it didn't show up anywhere in his online account. So frustrating!! Hope you get answers soon!!

UPDATE: I finally got through to ESD this morning! Turns out there was an employer response they were waiting for that was holding everything up. The agent was able to override something in the system and release my payments. They said I should see deposits within 48 hours for all pending weeks. What a relief! Thanks everyone for your help figuring this out.

Congratulations on getting it resolved! Your experience really shows how important it is to keep pushing to speak with an actual person at ESD. The fact that there was an employer response issue that wasn't visible in your online account is exactly the kind of hidden problem that causes these long delays. For anyone else reading this thread dealing with similar issues - Sofia's story is a perfect example of why you shouldn't just wait it out if payments are delayed for weeks. The "Processing-IVR" status itself isn't the problem, but underlying issues like employer disputes often are. Thanks for updating us with the resolution!

So glad you got this resolved, Sofia! This thread is really helpful for understanding what "Processing-IVR" actually means. I'm dealing with a similar situation right now - my claim has been showing this status for about a week after I had to call in to reset my password. Reading through everyone's experiences here, it sounds like the IVR status itself isn't the issue, but there could be hidden problems like the employer response delay you experienced. I'm going to check all the areas Connor mentioned and if I don't see any pending issues, I'll try calling ESD early in the morning like you did. Thanks for sharing your resolution - it gives me hope that mine can get sorted out too!

This is such a helpful thread! I'm currently dealing with the same "Processing-IVR" status after calling to update my address last week. Reading through everyone's experiences here really puts my mind at ease - it sounds like the IVR status is just a technical indicator that I used the phone system rather than the website. Sofia, I'm so glad you got your payments released! Your story about the hidden employer response issue is eye-opening. It makes me realize I should be more proactive about calling ESD if my payments don't come through in the next few days, rather than just waiting and hoping. Connor's checklist is also super useful - I'm going to go through all those items to make sure there aren't any issues I'm missing. Thanks everyone for sharing your experiences and knowledge!

This thread has been incredibly informative! I'm a newcomer to unemployment benefits and seeing "Processing-IVR" on my claim this morning sent me into a panic. Reading through everyone's experiences here really helps clarify that it's just a technical status indicating phone system interaction, not something to immediately worry about. Sofia, thank you so much for updating with your resolution - it's such a relief to see a success story! The fact that your real issue was a hidden employer response problem that wasn't visible in your account is really important for others to know. Connor's troubleshooting checklist is also fantastic - I'm going to work through all those steps. It's amazing how this community comes together to help each other navigate such a confusing system. Thanks everyone for sharing your knowledge and experiences!