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Giovanni Conti

Need to escalate my ESD claim to governor's office - how to contact them?

I've been stuck in adjudication for almost 3 months with absolutely NO movement on my unemployment claim. I've called ESD literally 47 times in the past two weeks and either get hung up on or wait for 2+ hours only to be told they "can't help me right now" or "just need to wait." I'm about to be evicted and my car is getting repossessed. I've heard that contacting the governor's office might help escalate serious cases. Has anyone done this successfully? How do I actually reach them? Is there a specific unemployment liaison or ombudsman in the governor's office I should ask for? At this point I'm desperate for ANYONE who can actually look at my claim.

Yes, you can definitely reach out to the governor's office for help with ESD issues! I had to do this last year after 8 weeks of adjudication with no answers. Here's how to contact them: 1. Call the Governor's Office at 360-902-4111 (Monday-Friday, 8am-5pm) 2. Email through their contact form: https://www.governor.wa.gov/contact/contact/send-gov-inslee-e-message 3. You can also try your state legislators who often have staff dedicated to helping with unemployment issues: https://app.leg.wa.gov/districtfinder When you contact them, be super specific about your situation - how long you've been waiting, how many times you've contacted ESD, and the specific financial hardship you're facing. Make sure you have your claim ID ready.

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Thank you SO MUCH for this information! Did you get a faster response by calling or emailing? I'll try both tomorrow morning. Did they actually help resolve your claim or just connect you with someone at ESD who could help?

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i tried the governers office and they just sent me back to ESD lol. complete waste of time imo. they don't actually care about us regular people. better off trying your state rep, they helped me more

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Ugh, that's frustrating to hear. Did your state rep actually help resolve your claim issue? How long did it take?

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yea my rep got back to me in like 2 days and had someone from esd call me the next week. still took another few weeks to fix but at least someone actually looked at my claim

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Before you go to the governor's office, have you tried the ESD escalation process? From my experience working with unemployment claimants, you should: 1. Submit a request for escalation through your eServices portal 2. Specifically note in your message that you're facing imminent eviction and vehicle repossession (this flags your claim for hardship priority) 3. Call the claims center at 800-318-6022 and specifically ask to speak with a claims specialist or supervisor about a hardship situation The governor's office can help, but they typically just route your case back to ESD with a priority flag. You might save time by using the hardship escalation process directly with ESD first.

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Thanks for the advice. I've actually tried the escalation already - I submitted the hardship form 3 weeks ago and no response. When I call and ask for a supervisor they say 'one isn't available' or that they'll 'note my account' but nothing changes. It feels like I'm just getting the runaround while my finances collapse.

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I'm sorry to hear that. In that case, contacting both your state representatives and the governor's office makes sense. Make sure to mention in your communication that you've already attempted the standard escalation process without success. Include dates of your calls/messages and any reference numbers you've received. This documents that you've exhausted normal channels, which can help your case get proper attention.

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Have you tried using Claimyr to get through to ESD? I was in a similar situation (stuck in adjudication for 7 weeks) and couldn't get through on the phone. I found this service called Claimyr that got me through to an actual ESD agent in about 20 minutes instead of trying to call for days. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 Their website is claimyr.com - basically they call ESD and navigate the phone tree for you, then connect you when they get a representative. Saved me so much frustration and the agent I finally spoke with was able to clear my adjudication on the spot. Might be worth trying before going up to the governor level.

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Is this legit? sounds like a scam to me. why would I pay someone to call ESD when I can do it myself for free????

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Thanks, I'll check this out. At this point I'd try just about anything to get my claim looked at. I'll give it a shot tomorrow if I can't get through to the governor's office or my legislators.

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THE WHOLE SYSTEM IS DESIGNED TO MAKE YOU GIVE UP!!!! I waited 14 WEEKS in adjudication before I finally got paid. ESD is a complete disaster and they DON'T CARE about people losing homes and cars!!! I contacted my state senator, representative, the governor, even tried the media. You know what finally worked? I filed a complaint with the state ombudsman office AND threatened legal action for unreasonable delay. SUDDENLY my claim was processed in 48 hours. Funny how that works!!!!! Ombudsman contact: https://ombud.wa.gov/

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While I understand your frustration, I should clarify that most processing delays aren't due to ESD staff not caring. The system has been overwhelmed since the pandemic, and many complex claims require manual review due to federal requirements. That said, the ombudsman suggestion is excellent advice - they can often help navigate difficult cases.

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Thank you for the ombudsman link! I hadn't thought of going that route, but it makes sense. How exactly did you word your legal threat? I don't want to say something that will make them defensive, but I'm truly desperate at this point.

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My neighbor had the same problem last month. She contacted our state representative and had her claim fixed in like a week. I'll ask her for the contact info when I see her tomorrow. hang in there!!

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That would be amazing, thank you! If you could find out which representative she contacted and how (email, phone, etc.), that would be super helpful.

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Update to my previous comment: When contacting the governor's office or your legislators, make sure you sign the privacy release form they'll send you. They can't access your specific claim information without your signed permission due to privacy laws. This is often what delays getting help - people don't return the forms quickly. Also, to be honest, your state representatives are often more effective than the governor's office because they have dedicated constituent services staff who handle ESD issues regularly. I'd recommend trying both approaches simultaneously.

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Great tip about the privacy form - I'll make sure to complete and return it right away. I'll definitely try both my representatives and the governor tomorrow. I appreciate everyone's help. I'll update here if I get any resolution.

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I'm so sorry you're going through this - the stress of potential eviction and car repossession on top of the unemployment situation must be overwhelming. Based on what others have shared, it sounds like you have several good options to try simultaneously: 1. Contact your state legislators (they seem to have the best track record based on the responses here) 2. File with the state ombudsman office 3. Reach out to the governor's office as a backup One thing I'd add - when you contact any of these offices, consider writing a brief timeline document with dates of all your calls/attempts, reference numbers, and the specific hardship you're facing. Having everything organized in writing can help them understand the urgency and gives them concrete details to reference when they follow up on your behalf. Also, definitely try multiple approaches at once rather than waiting for one to work before trying another. Time is clearly critical in your situation. Keep us posted on what works - your experience could help others in similar situations.

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I'm really sorry you're dealing with this nightmare situation - being stuck in adjudication for 3 months while facing eviction and car repossession is absolutely devastating. From what I've seen work for others in similar situations, here's what I'd recommend doing all at the same time (don't wait for one to work before trying the others): **Immediate actions:** - Contact your state legislators through https://app.leg.wa.gov/districtfinder - they seem to have the best success rate based on the comments here - File a complaint with the state ombudsman at https://ombud.wa.gov/ - Call the governor's office at 360-902-4111 and submit through their online form **Key tips from others' experiences:** - Make sure to mention you've already tried the standard ESD escalation process without success - Emphasize the imminent eviction/repossession timeline - this flags your case for hardship priority - Have your claim ID ready and document all your previous attempts with dates - When they send privacy release forms, return them immediately (this is often what delays help) **Consider also:** - Try calling ESD early morning (like 7:45 AM) right when they open - sometimes easier to get through - Document everything for potential legal action if needed You shouldn't have to choose between rent and food while waiting for a system that's supposed to help you. Keep fighting and don't give up - you deserve better than this. Please update us on what works!

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This is such a comprehensive and helpful response! I really appreciate you laying out all the steps so clearly. The tip about calling ESD right at 7:45 AM is something I haven't tried yet - I've been calling later in the day when the lines are probably swamped. I'm going to set my alarm early tomorrow and try that approach while also reaching out to my legislators and the ombudsman. Having everything organized in a timeline document is brilliant advice too. Thank you for taking the time to write such a detailed response - it gives me hope that there are still people who care about helping others navigate this broken system.

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I'm really sorry you're dealing with this - 3 months in adjudication while facing eviction is absolutely unacceptable. Based on what I've seen work for others in similar situations, here's what I'd recommend trying simultaneously: **Most effective approaches (based on the responses here):** 1. Contact your state legislators immediately - they seem to have the best success rate and dedicated staff for ESD issues 2. File with the state ombudsman office (https://ombud.wa.gov/) - this can often expedite things 3. Governor's office as backup (360-902-4111) **Critical tips:** - When you contact any office, emphasize that you've already tried ESD's escalation process without success - Mention the specific timeline for eviction/repossession - this flags your case for hardship priority - Have your claim ID ready and document all previous attempts with dates - Return any privacy release forms IMMEDIATELY (delays often happen here) **Also worth trying:** - Call ESD at exactly 7:45 AM when they open - lines are less busy - Create a timeline document with all your attempts, dates, and reference numbers Don't try just one approach - do them all at once since time is critical. The system is broken, but there are people who can help cut through the bureaucracy. You shouldn't have to face homelessness while waiting for benefits you're entitled to. Keep fighting and please update us on what works!

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This is excellent advice! I'm definitely going to take the multi-pronged approach you suggested. The tip about calling at 7:45 AM sharp is something I hadn't considered - I've been calling later in the day when they're probably overwhelmed. I'm also going to create that timeline document tonight with all my attempts and reference numbers so I have everything organized when I contact my legislators and the ombudsman tomorrow. It's really encouraging to see so many people offering concrete help and strategies. I'll absolutely update this thread with what works - hopefully it can help others who find themselves in this nightmare situation. Thank you for taking the time to lay out such a clear action plan!

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I'm so sorry you're dealing with this incredibly frustrating and stressful situation. Three months in adjudication while facing eviction and car repossession is absolutely unacceptable, and you shouldn't have to fight this hard for benefits you're entitled to. Based on all the great advice shared here, it looks like you have a solid action plan. I'd especially echo what others have said about trying multiple approaches simultaneously rather than waiting for one to work: **High priority contacts:** - Your state legislators (find them at https://app.leg.wa.gov/districtfinder) - they seem to have the best success rate - State ombudsman office (https://ombud.wa.gov/) - Governor's office as backup (360-902-4111) **Key timing tips from others:** - Call ESD at exactly 7:45 AM when they open - several people mentioned this works better - Return any privacy release forms immediately when you get them **Additional support while you wait:** - Call 211 for emergency rental assistance programs - Contact utility companies about hardship programs before services get shut off One thing I'd add: when you contact these offices, consider mentioning that you found this discussion thread where multiple people have shared similar experiences with months-long delays. It shows this is a systemic issue affecting many people, not just an isolated case. You're clearly doing everything right, and the fact that so many people here have offered concrete help shows you're not alone in this fight. Please keep us updated on what works - your experience could really help others facing similar situations. Hang in there!

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Thank you for this really thoughtful summary and the additional suggestion about mentioning this thread! You're absolutely right that showing this is a systemic issue affecting multiple people (not just my individual case) could help demonstrate the broader problem to legislators and other offices. I'm feeling so much more prepared and hopeful after reading everyone's responses here. It's incredible to see how many people have taken the time to share their experiences and offer concrete strategies. I have a clear action plan now: early morning ESD call at 7:45 AM, simultaneous outreach to legislators and ombudsman, calling 211 for emergency assistance, and having all my documentation organized with specific dates and impacts. The fact that multiple people have had success with legislative intervention gives me real hope that this approach will work. And knowing I have backup options like media outreach if needed makes me feel less powerless in this situation. I'll definitely update this thread with my results - both what works and what doesn't - so others facing similar nightmares can benefit from the experience. Thank you again to everyone who has shared advice and support. It really means the world when you're feeling completely alone in fighting this broken system!

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I'm so sorry you're going through this absolute nightmare - 3 months in adjudication while facing eviction and car repossession is beyond unacceptable. Reading through all these responses, it's incredible to see how much concrete help and strategic advice this community has provided. Based on everyone's shared experiences, you now have what looks like the most comprehensive action plan possible: **Tomorrow's simultaneous approach:** - 7:45 AM ESD call (with 11:45 AM and 5 PM backup windows) - Contact BOTH your state representative AND senator - File with state ombudsman office (https://ombud.wa.gov/) - Call 211 for emergency rental assistance - Reach out to your union or community organizations for additional advocacy **Critical documentation to have ready:** - Timeline of all 47+ call attempts with dates/reference numbers - Scanned copies of eviction notice and repossession timeline - Calculated dollar amount of lost benefits + late fees over 3 months - Your claim ID and proof you've exhausted standard escalation **Key strategies from successful cases:** - Return privacy release forms IMMEDIATELY when sent - Ask ESD to document urgency/hardship directly in your file - Mention this thread shows systemic delays affecting multiple constituents - Have concrete proof of immediate financial consequences ready to fax/email The fact that multiple people here broke through similar situations using legislative intervention gives me real hope for you. Your incredible persistence through this bureaucratic nightmare shows amazing strength - you shouldn't have to fight this hard for benefits you're entitled to, but you're doing everything exactly right. Please update us with detailed results on what works (and what doesn't) - your experience could literally save someone else from homelessness while fighting this broken system. The entire community is pulling for you! 💪

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This is an absolutely incredible summary of everything discussed here - thank you for organizing all the strategies so comprehensively! Having it all laid out like this with specific timing, documentation requirements, and backup plans makes me feel like I finally have a real roadmap to success. The point about having scanned copies of my eviction notice and repossession timeline ready to immediately fax/email to legislative offices is so important - concrete proof of immediate consequences will definitely carry more weight than just describing the situation. I've got everything scanned and organized now. What really gives me hope is seeing how many people have successfully used the legislative route to break through similar bureaucratic nightmares. The fact that multiple approaches have worked for different people means I have real options, not just desperate shots in the dark. I'm setting multiple alarms tomorrow - 7:30 AM for the ESD call, then immediately moving to contact both my representative and senator simultaneously, filing with the ombudsman, calling 211, and reaching out to my union. I've got my documentation spreadsheet ready, all the contact info organized, and my timeline of attempts with reference numbers prepared. The support from this community has been absolutely life-changing. Yesterday I felt completely powerless and alone in this fight. Now I feel like I have an army of people who've shared their strategies and are rooting for my success. I promise I'll come back with a detailed update on what works, how long each approach takes, and what specific language/strategies were most effective. If I can help even one other person navigate this broken system more effectively, all this stress will have served a purpose. Thank you again to everyone who has shared their experiences and advice - you've given me hope when I desperately needed it! 🙏

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