Need to escalate my ESD claim to governor's office - how to contact them?
I've been stuck in adjudication for almost 3 months with absolutely NO movement on my unemployment claim. I've called ESD literally 47 times in the past two weeks and either get hung up on or wait for 2+ hours only to be told they "can't help me right now" or "just need to wait." I'm about to be evicted and my car is getting repossessed. I've heard that contacting the governor's office might help escalate serious cases. Has anyone done this successfully? How do I actually reach them? Is there a specific unemployment liaison or ombudsman in the governor's office I should ask for? At this point I'm desperate for ANYONE who can actually look at my claim.
18 comments
Fatima Al-Hashimi
Yes, you can definitely reach out to the governor's office for help with ESD issues! I had to do this last year after 8 weeks of adjudication with no answers. Here's how to contact them: 1. Call the Governor's Office at 360-902-4111 (Monday-Friday, 8am-5pm) 2. Email through their contact form: https://www.governor.wa.gov/contact/contact/send-gov-inslee-e-message 3. You can also try your state legislators who often have staff dedicated to helping with unemployment issues: https://app.leg.wa.gov/districtfinder When you contact them, be super specific about your situation - how long you've been waiting, how many times you've contacted ESD, and the specific financial hardship you're facing. Make sure you have your claim ID ready.
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Giovanni Conti
•Thank you SO MUCH for this information! Did you get a faster response by calling or emailing? I'll try both tomorrow morning. Did they actually help resolve your claim or just connect you with someone at ESD who could help?
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NeonNova
i tried the governers office and they just sent me back to ESD lol. complete waste of time imo. they don't actually care about us regular people. better off trying your state rep, they helped me more
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Giovanni Conti
•Ugh, that's frustrating to hear. Did your state rep actually help resolve your claim issue? How long did it take?
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NeonNova
•yea my rep got back to me in like 2 days and had someone from esd call me the next week. still took another few weeks to fix but at least someone actually looked at my claim
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Dylan Campbell
Before you go to the governor's office, have you tried the ESD escalation process? From my experience working with unemployment claimants, you should: 1. Submit a request for escalation through your eServices portal 2. Specifically note in your message that you're facing imminent eviction and vehicle repossession (this flags your claim for hardship priority) 3. Call the claims center at 800-318-6022 and specifically ask to speak with a claims specialist or supervisor about a hardship situation The governor's office can help, but they typically just route your case back to ESD with a priority flag. You might save time by using the hardship escalation process directly with ESD first.
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Giovanni Conti
•Thanks for the advice. I've actually tried the escalation already - I submitted the hardship form 3 weeks ago and no response. When I call and ask for a supervisor they say 'one isn't available' or that they'll 'note my account' but nothing changes. It feels like I'm just getting the runaround while my finances collapse.
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Dylan Campbell
•I'm sorry to hear that. In that case, contacting both your state representatives and the governor's office makes sense. Make sure to mention in your communication that you've already attempted the standard escalation process without success. Include dates of your calls/messages and any reference numbers you've received. This documents that you've exhausted normal channels, which can help your case get proper attention.
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Sofia Hernandez
Have you tried using Claimyr to get through to ESD? I was in a similar situation (stuck in adjudication for 7 weeks) and couldn't get through on the phone. I found this service called Claimyr that got me through to an actual ESD agent in about 20 minutes instead of trying to call for days. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 Their website is claimyr.com - basically they call ESD and navigate the phone tree for you, then connect you when they get a representative. Saved me so much frustration and the agent I finally spoke with was able to clear my adjudication on the spot. Might be worth trying before going up to the governor level.
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Dmitry Kuznetsov
•Is this legit? sounds like a scam to me. why would I pay someone to call ESD when I can do it myself for free????
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Giovanni Conti
•Thanks, I'll check this out. At this point I'd try just about anything to get my claim looked at. I'll give it a shot tomorrow if I can't get through to the governor's office or my legislators.
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Ava Thompson
THE WHOLE SYSTEM IS DESIGNED TO MAKE YOU GIVE UP!!!! I waited 14 WEEKS in adjudication before I finally got paid. ESD is a complete disaster and they DON'T CARE about people losing homes and cars!!! I contacted my state senator, representative, the governor, even tried the media. You know what finally worked? I filed a complaint with the state ombudsman office AND threatened legal action for unreasonable delay. SUDDENLY my claim was processed in 48 hours. Funny how that works!!!!! Ombudsman contact: https://ombud.wa.gov/
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Dylan Campbell
•While I understand your frustration, I should clarify that most processing delays aren't due to ESD staff not caring. The system has been overwhelmed since the pandemic, and many complex claims require manual review due to federal requirements. That said, the ombudsman suggestion is excellent advice - they can often help navigate difficult cases.
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Giovanni Conti
•Thank you for the ombudsman link! I hadn't thought of going that route, but it makes sense. How exactly did you word your legal threat? I don't want to say something that will make them defensive, but I'm truly desperate at this point.
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Miguel Ramos
My neighbor had the same problem last month. She contacted our state representative and had her claim fixed in like a week. I'll ask her for the contact info when I see her tomorrow. hang in there!!
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Giovanni Conti
•That would be amazing, thank you! If you could find out which representative she contacted and how (email, phone, etc.), that would be super helpful.
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Fatima Al-Hashimi
Update to my previous comment: When contacting the governor's office or your legislators, make sure you sign the privacy release form they'll send you. They can't access your specific claim information without your signed permission due to privacy laws. This is often what delays getting help - people don't return the forms quickly. Also, to be honest, your state representatives are often more effective than the governor's office because they have dedicated constituent services staff who handle ESD issues regularly. I'd recommend trying both approaches simultaneously.
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Giovanni Conti
•Great tip about the privacy form - I'll make sure to complete and return it right away. I'll definitely try both my representatives and the governor tomorrow. I appreciate everyone's help. I'll update here if I get any resolution.
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