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Anna Stewart

If you quit your job do you qualify for unemployment in Washington state?

I've been working at a retail store for about 8 months but the manager has been cutting everyone's hours and now I'm only getting like 15 hours a week. I can't pay my bills with that little income. If I quit can I still get unemployment benefits from Washington ESD? I heard you can't get UI if you quit voluntarily but I don't know if there are exceptions. Has anyone been in this situation before?

Generally if you quit voluntarily you won't qualify for unemployment benefits in Washington. But there are some exceptions for 'good cause' reasons. Reduced hours might qualify but you'd need to prove it was a substantial reduction that made continued employment unreasonable.

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What counts as substantial reduction? I went from 35-40 hours to 15 hours per week.

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That's definitely substantial - over 60% reduction. You might have a case for good cause if you can document the hour cuts.

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I quit my job last year due to unsafe working conditions and got approved for UI benefits. You have to file and then they'll do an adjudication to determine if you had good cause for quitting.

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How long did the adjudication take? I'm worried about waiting weeks without any income.

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Mine took about 3 weeks but I've heard it can be longer depending on how complex your case is.

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Before you quit, have you tried talking to your manager about the hour cuts? Washington ESD will want to see that you attempted to resolve the issue first. Also document everything - save any texts or emails about schedule changes.

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I did ask but they said business is slow and everyone's hours got cut. Should I get that in writing somehow?

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Yes, try to get it in writing or at least document the conversation with dates and what was said. This helps your case.

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I had similar issues trying to reach Washington ESD about a quit situation. The phone lines are always busy and I kept getting disconnected. I found this service called Claimyr (claimyr.com) that helped me get through to an actual agent. They have a video demo at https://youtu.be/7DieNd3C7zQ that explains how it works. Might be worth checking out if you need to talk to someone at ESD about your specific situation.

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Never heard of that service. Does it actually work or is it just another scam?

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It's legit - they just help you get through the phone system. I was able to speak with an ESD agent the same day instead of calling for weeks.

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That sounds helpful. I'll check it out if I decide to file a claim.

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The Washington ESD website has a whole section about quitting for good cause. Some reasons include: substantial reduction in hours, unsafe working conditions, harassment, or significant changes to job duties. You'll need evidence though.

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Do you have a link to that section? I can't find it on their website.

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Go to esd.wa.gov and search for 'quit for good cause' - it should come up in the results.

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ugh this is so frustrating!! i quit my job 2 months ago because my boss was verbally abusive and ESD denied my claim. now im broke and cant afford to appeal. the system is rigged against workers

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You can still appeal even if you don't have money for a lawyer. The appeal process is free and you can represent yourself.

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really? i thought you needed a lawyer. how do i start the appeal process?

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I'm dealing with something similar but my employer is trying to force me to quit by making my life miserable. They're scheduling me for shifts I can't work and writing me up when I can't make it. Should I just quit or wait for them to fire me?

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Document everything they're doing - dates, times, what happened. This sounds like constructive dismissal which could qualify as good cause for quitting.

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I'd wait for them to fire you if possible. It's usually easier to get unemployment when you're terminated rather than when you quit.

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The problem is they're being smart about it - not giving me enough hours to live on but not technically firing me either.

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For anyone dealing with Washington ESD phone issues, I used Claimyr last month and it was a game changer. I had been trying to reach them for weeks about my adjudication and couldn't get through. Claimyr got me connected in like 20 minutes and I was able to get my claim resolved the same day.

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How much does it cost? I'm already broke so I can't afford expensive services.

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It's really affordable and honestly worth it when you consider how much time you save not calling over and over. Check out their website for details.

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Just wanted to add that if you do quit, make sure to file your claim right away. Don't wait thinking you need to find another job first. The sooner you file, the sooner the adjudication process can start.

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Good point. I was thinking I should wait until I actually quit but that would just delay everything.

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Yeah and remember you still have to do job searches even if you quit for good cause. The work search requirements are the same.

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I quit my job due to medical issues and got approved for UI. The key is having documentation - doctor's notes, medical records, etc. For hour reductions you'd want pay stubs showing the difference and any communication from your employer about the cuts.

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That's good advice. I saved all my pay stubs showing how my hours went from 40 to 20 per week but wasn't sure if that would be enough.

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Pay stubs are perfect evidence. Also if you can get anything in writing from your employer about why they cut hours, that helps too.

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One thing to consider is whether you can find another job before quitting. If you quit and then get denied UI benefits, you'll have no income at all. Maybe try job searching while still working the reduced hours?

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I've been looking but it's hard to interview when I'm working such random hours. Plus most places want full-time availability.

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That's actually another point in your favor for good cause - if the hour reduction is preventing you from finding other work.

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Whatever you decide, document EVERYTHING. Take photos of your schedules, save texts about hour cuts, keep a record of conversations with management. Washington ESD will want to see proof of everything you claim.

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This is so important. I didn't document enough and it hurt my case during the adjudication interview.

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What kind of documentation did they want to see during your interview?

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They wanted dates, times, names of people I talked to, copies of any written communication, and pay stubs showing the hour changes.

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I used Claimyr when I was dealing with a similar quit situation and needed to speak with an ESD agent urgently. The regular phone lines were impossible to get through but Claimyr helped me connect within the same day. Definitely worth trying if you need to discuss your specific circumstances with someone at ESD.

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Did the ESD agent give you good advice about your quit situation?

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Yes, they were able to explain exactly what documentation I needed and what the adjudication process would look like. Much better than trying to figure it out from the website.

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Just remember that even if you quit for good cause, you still need to meet all the other UI requirements - be able and available for work, actively job searching, etc. Quitting doesn't change those basic eligibility rules.

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That makes sense. I'm definitely able and available for work, just not at my current job with these terrible hours.

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Exactly. You can be available for full-time work elsewhere even if your current job only gives you part-time hours.

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My advice would be to call Washington ESD before you quit and ask about your specific situation. They can give you guidance on whether your circumstances would likely qualify as good cause. Better to know before you quit than find out after you're denied.

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Good luck getting through to them on the phone though. I've been trying for weeks.

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Yeah the phone system is terrible. That's why services like Claimyr exist - to help people actually get through to talk to someone.

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I went through something similar last year - my hours got cut from 30 to 12 per week at a restaurant job. I documented everything with pay stubs and ended up quitting and filing for UI. The adjudication took about 4 weeks but I was approved because the hour reduction was so significant it made the job basically unsustainable. My advice is to definitely document the hour cuts with pay stubs and any written communication about it. Also try to have some savings if possible because even if you get approved, there will be a waiting period before benefits start. The good news is that going from 40 hours to 15 hours is a pretty substantial reduction that would likely qualify as good cause.

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Thanks for sharing your experience Diego! That's really encouraging to hear you got approved with a similar situation. Did you have to do anything special during the adjudication interview or was the documentation enough? I'm worried about messing up the interview part.

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