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Yuki Watanabe

Am I entitled to unemployment benefits in Washington - confused about eligibility

I'm really confused about whether I qualify for unemployment benefits through Washington ESD. I worked at a retail store for about 8 months before they cut my hours down to basically nothing (like 4 hours a week). I had to quit because I couldn't survive on that little income. Now I'm wondering if I'm actually entitled to unemployment or if quitting disqualifies me completely? I've never filed for UI before and the Washington ESD website is overwhelming. Does anyone know if my situation counts as good cause for quitting?

You might have a case for good cause quit, but it's not automatic. Washington ESD looks at whether you had compelling reasons to leave work. Substantial reduction in hours can qualify, but you need to document everything. Did you try to work with your employer first to get more hours?

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I did ask my manager multiple times about getting more hours but they said business was slow. I should have kept records of those conversations.

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That's still helpful. When you file, mention those conversations. Washington ESD will contact your employer to verify the hours reduction and your attempts to resolve it.

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I had something similar happen. The key is proving the hours reduction was substantial and beyond your control. If you went from full-time to 4 hours a week, that's definitely substantial. You'll need to show you tried to work with the employer first though.

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How do you prove you tried to work with them if you don't have it in writing?

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Write down dates, times, and who you talked to. Washington ESD will investigate and contact your employer. They'll ask about the hours reduction and whether you requested more hours.

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This is exactly why I used Claimyr when I had to deal with Washington ESD about my quit situation. Trying to get through to explain the circumstances was impossible with their phone system. The service at claimyr.com helped me actually reach an agent who could walk through my specific situation. They have a video demo at https://youtu.be/7DieNd3C7zQ that shows how it works.

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Is that expensive? I'm already tight on money.

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It's worth it to actually get through and get your situation properly reviewed. Much better than calling for weeks and never reaching anyone.

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I've heard mixed things about those services. Did they actually help you get approved?

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You need to be careful about the good cause quit requirements. Washington ESD is pretty strict about this. Just because your hours were cut doesn't automatically mean you qualify. You have to prove you exhausted all options to keep working.

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What other options should I have tried? I asked for more hours multiple times.

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Did you offer to work different shifts? Different departments? Accept a transfer to another location? Washington ESD looks at whether you were flexible and tried everything reasonable.

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ugh the washington esd system is so confusing!! i tried to figure out my eligibility for weeks and gave up. why cant they just have a simple yes/no thing instead of all this legal stuff

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I know it's frustrating, but they have to follow state law. Each situation is different so they can't just have a simple checklist.

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still annoying though. took me forever to even understand what adjudication meant

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My brother went through this exact situation last year. He quit when his hours got cut to almost nothing and Washington ESD approved his claim. The key was showing he tried to work with the employer first and documenting the hours reduction. He had to go through adjudication but it worked out.

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How long did the adjudication take? I'm worried about waiting weeks without income.

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It took about 3 weeks for him. He kept filing his weekly claims during that time though, which is important.

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I used to work in HR and dealt with Washington ESD claims. Hours reductions can qualify for good cause, but you need solid documentation. Pay stubs showing the reduction, any written communication with your employer, notes about verbal conversations. The more evidence you have, the better your chances.

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I have my pay stubs showing the hours drop. That should help, right?

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Absolutely. That's your best evidence. Make sure you can show a clear pattern of the reduction over time.

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Don't get your hopes up too much. Washington ESD denies a lot of good cause quit claims. They're really picky about what counts as 'compelling' reasons. Even if you think you have a good case, they might still deny it.

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That's discouraging. Should I not even bother applying then?

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You should definitely apply. The worst they can do is deny it, and you can appeal if that happens. Don't let one person's pessimism stop you from trying.

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I actually used Claimyr too when I had questions about my quit situation. The Washington ESD phone system was a nightmare - kept getting disconnected after waiting on hold for hours. With Claimyr I actually got to talk to someone who could explain the good cause requirements clearly.

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Did they help you understand what documentation you needed?

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Yes, the agent walked me through exactly what Washington ESD would be looking for in my case. Made the whole process much clearer.

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Another thing to consider - if you're denied initially, you can appeal. A lot of people don't realize that. The appeals process gives you a chance to present your case more thoroughly to an administrative law judge.

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How long does the appeal process take? This is all so complicated.

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Appeals can take a few months, but you can continue filing weekly claims during the appeal if you think you have a good case.

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Just file the claim and be honest about your situation. Explain the hours reduction, what you tried to do about it, and why you felt you had no choice but to quit. Let Washington ESD make the determination.

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Should I mention that I'm looking for other work too?

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Yes, definitely mention your job search efforts. That shows you're actively trying to find work.

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I was in retail management for years and saw this happen a lot. Employers sometimes cut hours hoping people will quit so they don't have to pay unemployment. It's not always intentional but it happens. Your situation sounds legitimate to me.

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I wondered if that's what was happening. They hired a bunch of new people right after my hours got cut.

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That's actually important information. If they were hiring while cutting your hours, that strengthens your case.

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The Washington ESD website has a section about good cause quits but it's pretty vague. They basically say each case is individual and they look at all the circumstances. Not super helpful when you're trying to figure out if you qualify.

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Yeah I saw that. Very frustrating when you just want a straight answer.

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I think that's why so many people end up calling or using services like Claimyr to get actual answers.

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Make sure you apply ASAP if you're going to do it. There's a time limit on how long after you quit you can file. I think it's something like within a certain number of weeks but I'm not sure exactly.

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Oh no, I quit about 3 weeks ago. Is that too late?

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No, 3 weeks is fine. You generally have much longer than that to file an initial claim.

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I tried calling Washington ESD about my eligibility questions last month and it was a complete waste of time. Spent hours on hold just to get disconnected. That's when I found out about Claimyr - they actually got me through to talk to someone who could answer my questions.

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How quickly were you able to get through with their service?

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Same day I used the service. Way better than the weeks I spent trying to call on my own.

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Even if you're not sure you qualify, it's worth applying. The worst they can do is say no. If you don't apply, you're definitely not getting benefits. At least if you apply, you have a chance.

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Good point. I guess I have nothing to lose by trying.

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Exactly. And if they deny it, you can appeal. Don't give up before you even try.

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Something else to think about - even if your quit doesn't qualify as good cause, you might still be eligible for benefits later if you work at another job for a while. Washington ESD looks at your most recent separation from work.

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I hadn't thought about that. So I could work somewhere else for a few months and then if I got laid off, I could qualify?

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Yes, that's right. As long as you meet the other eligibility requirements at that time.

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The bottom line is that substantial hours reduction CAN be good cause for quitting in Washington. You have pay stubs showing the reduction and you tried to work with your employer. That's a reasonable foundation for a claim. File it and see what happens.

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Thank you everyone for all the advice. I'm going to file the claim and see what happens. Wish me luck!

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Good luck! Make sure to be thorough in explaining your situation when you file.

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Keep us posted on how it goes. Your case might help others in similar situations.

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