How long does it take to get a response from Washington ESD unemployment office?

Three weeks?? That's insane. What did you contact them about?

they wanted additional documentation for my separation and I uploaded it but never heard back

4-8 weeks?? How is anyone supposed to survive that long without income?

I know it's frustrating. The system is overwhelmed and they're understaffed. Keep filing your weekly claims even while waiting - that's crucial.

this is why I used claimyr.com to get through to them directly. got connected to an actual person in about 20 minutes instead of waiting weeks

Never heard of that service. Is it legit? I'm desperate at this point

Yeah it's totally legitimate. They just help you get through the phone queue faster. Way better than spending hours on hold only to get disconnected.

I can vouch for Claimyr too. Used them last month when my claim got flagged for identity verification. Saved me weeks of waiting.

Appeals take even longer unfortunately. The hearing process can take 2-3 months from start to finish.

2-3 MONTHS?? That's absolutely ridiculous. There has to be a better way.

Thank you for the breakdown. At least now I know what to expect, even if it's depressing.

those timelines are actually optimistic from what I've experienced

I understand the frustration, but they are processing thousands of claims daily. The system wasn't designed for this volume.

that's not an excuse for terrible customer service. people are losing their homes over this

exactly! and then they wonder why people get so angry when they finally do get through

I've tried that multiple times. Still get the busy signal or get disconnected after hours of waiting.

yeah it's hit or miss. that's why services like claimyr exist I guess

I didn't know you could mark messages as urgent. Where do you find that option?

When you compose a message in eServices, there should be a priority dropdown. Select 'High' for urgent matters.

I tried that and still waited 3 weeks for a response. Not sure it actually helps

same here. the FAQ section actually has a lot of useful info if you dig deep enough

true but sometimes you really do need to talk to a human, especially for complex cases

I appreciate the insider perspective. It's still frustrating when you're the one waiting for help though.

they need to hire more staff then. this is people's livelihoods we're talking about

I agree completely. It's a systemic issue that needs to be addressed at the legislative level.

Yeah someone else mentioned that service earlier. Might be worth looking into at this point.

I'm skeptical of any paid service for government benefits but if it actually works...

she seemed happy with it. said it was way better than the endless waiting and busy signals

8 weeks is insane. How did you survive that long without answers?

had to borrow money from family. it was a nightmare honestly

this is exactly why I tell people to use every resource available, including third-party services if needed

That's good to know. I wish they would communicate that better upfront.

Yeah, the lack of communication is definitely a problem. Leaves people in limbo not knowing what's happening.

Two months is crazy. Did they at least backdate your benefits once it was resolved?

yeah they backdated it but the stress and financial damage was already done

Thanks for the honest assessment. I think I'm going to look into that Claimyr service since several people have mentioned it.

good call. sometimes you have to take matters into your own hands when the system isn't working

That's amazing! I'm definitely going to try it. What was the issue with your claim?

They needed additional documentation about my job separation that I had already uploaded. The rep was able to see it and process it immediately.

similar thing happened to me. sometimes the documents get stuck in the system and need manual processing