ESD payment shows 'paid' since Dec 29th but not on KeyBank card - holiday delay?

Yes, the funds should go to your existing KeyBank card if that's still your selected payment method in your ESD account. Holiday delays are definitely a factor right now - with New Year's falling on a weekend and the observed holiday on Monday, banking transfers are backed up. It's normal to see a 3-5 business day delay between when ESD marks something as 'paid' and when it actually hits your card, especially during holiday periods. I'd give it until the end of this week before getting too concerned.

mine always says paid for like 2 days b4 it hits my card. holidays make everything slower tho

ARE YOU SURE YOU DIDN'T SELECT DIRECT DEPOSIT??? This happened to me and I was checking my debit card for WEEKS while my money was sitting in my checking account!!! The ESD website is SO CONFUSING about payment methods. Double check your payment preferences in eServices because they sometimes reset after long periods of inactivity!!!!!

Your KeyBank card is still valid even if you haven't used it in a while. They're good for 3 years from issue date (should be printed on the front). You can call the number on the back to check your balance and transaction history. If you've lost the card or it's expired, you'll need to request a replacement through KeyBank directly, not through ESD. As for the delay, yes, the holidays are a major factor. ESD might mark payments as "paid" when they initiate the transfer, but then it goes into the banking system which operates on business days only. With the New Year holiday weekend plus observed holiday on Monday, we're really only 2 business days into 2025, so I wouldn't worry yet.

I had this exact problem last summer! Back payments showed as paid for almost a week before they showed up. I panicked and spent HOURS trying to get through to ESD on the phone. Kept getting the "high call volume" message and getting disconnected. So frustrating! Eventually I just had to wait it out and the money did show up, but it was super stressful not knowing what was happening.

One time my payment went to my old address even though I updated my info. Maybe double check your contact info is current?

Just to add a bit more info - ESD and KeyBank operate as separate entities. Once ESD shows "paid," the transaction is in KeyBank's hands. You can actually call KeyBank's unemployment debit card customer service directly at 1-866-295-2955 to check pending deposits. Sometimes they can see pending transfers before they're fully processed.