ESD account keeps auto-logging out of SAW - tried everything!

same thing happened to me last week!! so frustrating!! i think its a problem with their new update or something. try logging in really early in the morning like 5am thats when i finally got in

This is a known issue with SAW that happens when there's a conflict between your browser's cached data and the ESD system. Here's what worked for me and several others I've helped: 1. Clear your browser cache and cookies (which you've done) 2. Important: Disable any browser extensions/add-ons temporarily 3. Try using incognito/private browsing mode 4. Make sure your browser is fully updated 5. Check if your account is locked - sometimes the system doesn't display this message properly Also, there's a specific timeout issue where if you've attempted multiple logins, the system silently puts a 24-hour hold on access attempts. Wait a full day without trying to log in, then try the steps above.

THEIR WHOLE SYSTEM IS GARBAGE BY DESIGN!!!! I am 10000% convinced they do this ON PURPOSE to make people give up claiming benefits they EARNED and are ENTITLED TO!!! Had the EXACT same problem 2 months ago and missed TWO WEEKS of payments because of it. Called 47 TIMES before someone picked up the phone. When I finally got through they said "oh we see the problem on our end" and fixed it in 2 minutes. TWO MINUTES!!!! After I wasted HOURS trying to fix it myself. This state's unemployment system is BROKEN and they don't care about fixing it!!!

Have you tried accessing the site from a completely different network? Sometimes ISPs can cause weird issues with government websites. I was having a similar problem and went to my local library to use their WiFi and it worked immediately. Something about IP addresses getting flagged or something technical like that. Also, make sure your system date/time is correct - that can sometimes cause login issues with secure sites.

I work in IT and see this SAW issue frequently. One additional thing to try: check if you have any VPN software running - even if it's not currently connected, some VPN software can interfere with government website authentication. Also, I've helped several people with this exact problem get through to ESD using Claimyr (claimyr.com). It's a service that helps you bypass the phone queue and actually reach an ESD agent who can fix account issues like this on their end. Check out their demo video if you're interested: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 Most account lockout issues require an agent to manually reset something on their end, so getting through on the phone is unfortunately your best bet.

Just wanted to mention that sometimes the SAW system gets confused if you're trying to access multiple WA state services with the same account. I had this problem when I was trying to handle both unemployment and my vehicle registration renewal. What worked for me was going directly to the main SAW page (https://secureaccess.wa.gov) instead of trying to log in through the ESD unemployment portal. Log in there first, then navigate to the ESD services after you're already authenticated. Might be worth a try!

UPDATE: IT WORKED!!! Two things fixed it for me: 1. What @helpful_user5 suggested about going directly to the main SAW site first instead of through the ESD portal 2. Turning off my VPN as @techsavvy2 mentioned I'm finally in and was able to file my weekly claim with a day to spare. THANK YOU everyone for the suggestions! For anyone else having this problem, definitely try these steps before tearing your hair out like I did!