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I'm literally at my wit's end dealing with this SAW security nightmare. Someone hacked my SecureAccess Washington account last week and changed all my contact info. I discovered it when I stopped getting ESD emails and couldn't log in anymore. I've called the SAW help desk 3 times (waited almost 2 hours each time!) and they keep 'resetting' things, but then the hacker just changes it all again before I can even update my security settings! Meanwhile, my weekly unemployment payments have stopped completely - I can see in my ESD account that my last payment is 'pending identity verification' but I can't get through to anyone who can actually help. Has anyone dealt with this? I'm about to get evicted if I can't get this fixed and get my benefits released.
Finally found a part-time job after 6 weeks of unemployment (retail, only 15-20 hrs/week). I just started reporting these hours to ESD with my weekly claim yesterday, but I'm worried about delays. The system asked for more details about my employment since I hadn't reported any work before. Will adding part-time work make my claim take longer to process now? Been getting benefits smoothly until this point and really can't afford a gap in payments while they review my updated situation. Anyone experienced this recently?
UPDATE: My payment just processed normally this morning! Looks like adding the part-time work didn't cause any delays for me. They did reduce my benefit amount based on what I earned, but that's expected. Thanks everyone for the advice and sharing your experiences!
my sister had issues when she started working part time but it was because she made a mistake on her hours... she accidentally put 71 hours instead of 17 hours (typo) and that triggered some kind of review. just double check everything before you submit and you should be fine
So I've got my appeal hearing with OAH scheduled next Tuesday at 2pm. My former employer contested my ESD claim saying I was fired for misconduct (totally untrue - they were just looking for reasons to let people go during slow season). My question is simple: I heard from a coworker who went through this that if the employer doesn't show up to the hearing, I automatically win the appeal. Is this actually true? The stress is killing me because I've been waiting almost 8 weeks with no benefits while in adjudication, and I really need to know my chances. Has anyone had experience with employer no-shows at OAH hearings?
Update: I had my hearing yesterday and my employer didn't show up! The judge was really thorough though and asked me a ton of questions about the circumstances of my termination. They had the written statement from my employer claiming I ignored safety protocols, but I was able to explain that I'd actually requested additional training on the new procedures multiple times (and had emails to prove it). The judge seemed pretty receptive, but said I'll get the decision in 7-10 days. Fingers crossed!
sounds like it went good!! the emails proving u asked for training is HUGE. that shows u were trying to follow the rules not break them. i bet u win!!
This sounds very promising. By providing documentation that contradicts their claim and showing you were proactive about following procedures, you've effectively countered their misconduct argument. The fact they didn't show up to defend their position or cross-examine you is definitely in your favor. Keep us posted on the outcome!
Final update: I WON MY APPEAL!!! The decision came in the mail today - the judge ruled that my employer failed to establish that my actions constituted misconduct as defined under Washington unemployment law. I'll be getting backpay for all 10 weeks I've been waiting (about $6,240). Thank you all so much for your advice and support. For anyone else going through this, definitely bring all documentation and be prepared to clearly explain your side even if the employer doesn't show up.
CONGRATS!!! Such a relief, right? Now you can breathe again. Did they say how long until you actually get the backpay? For me it took about 5 business days after the decision.
I've been collecting unemployment since the end of January 2025 and just got a notification that I only have 7 weeks of benefits remaining. I'm still searching for work but haven't landed anything solid yet despite several interviews. If my benefits run out before I find a job, do I need to submit a completely new application? Or is there some kind of extension process? This is my first time on unemployment and I'm starting to panic a little about what happens when the clock runs out. Anyone been through this recently?
Everyone keeps talking about Training Benefits but NOBODY mentions the Commissioner Approved Training program which is different!!! CAT doesn't extend your benefits but it DOES waive the job search requirement while you're in school/training. Training Benefits actually gives you additional weeks. ESD doesn't make this clear AT ALL and their own workers sometimes confuse the two programs!!
This is a really important distinction! To clarify for everyone: - Training Benefits (TB): Can provide up to 26 ADDITIONAL weeks of benefits while you attend approved training - Commissioner Approved Training (CAT): Doesn't extend benefits but waives job search requirements while you train Both require approval before your regular benefits end. And you're right that even some ESD reps confuse these programs.
One last thing I want to mention - if your benefits do run out and you still haven't found work, make sure you connect with your local WorkSource office. They offer free employment services, resume help, interview practice, and sometimes have connections with employers that aren't advertising positions publicly. Also check if you qualify for other assistance programs like Basic Food (SNAP) or other support while continuing your job search. Better to research these options now rather than waiting until you're in a financial emergency.
I recently filed for unemployment and chose direct deposit for my benefits, but I'm concerned my bank information wasn't entered correctly. The confirmation screen seemed to glitch when I submitted it. I've been trying to call ESD for 3 days straight to verify my deposit info but can't get through to anyone! The automated system just keeps disconnecting me after 30 minutes on hold. Does anyone have a phone number specifically for direct deposit questions? Or is there a different way to check/update my banking info? I'm really worried my payments will get lost or delayed and I can't afford that right now.
I had problems with my direct deposit too! But mine was because I accidentally put my savings account number instead of checking. I spent WEEKS trying to fix it myself online. Kept getting error messages. Nothing worked! Finally broke down and called the main ESD number 100 times before getting through. The lady was actually super nice and fixed it in 2 minutes. Sometimes you just need to talk to a real person.
Just to follow up on your situation - when did you initially file your claim? If it was very recent, the system is actually working as designed. The 'verification pending' status is normal protection against fraud. But if it's been more than 10 business days AND you haven't received a KeyBank debit card in the mail (which is ESD's default payment method until direct deposit verifies), then you should definitely contact them. Also, make sure you're still filing your weekly claims even while waiting for payment method verification. Payments will be retroactive once everything is verified.
Ana Rusula
After seeing all these replies, I wanted to share what finally worked for me. I used Claimyr to get through to ESD after wasting days trying to call myself. It costs money but was worth it - I got through in like 30 minutes instead of days of calling. Once I finally talked to an actual person at ESD, they cleared the fraud hold in minutes. Still took about 5 days for the payment to process though.
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Noah huntAce420
AuthorThank you! Several people have mentioned Claimyr now. At this point the cost doesn't even matter if it actually works. I need my benefits ASAP or I'll lose my apartment.
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Noah huntAce420
UPDATE: I wanted to share what's working for me so far. I followed the security escalation advice with SAW and they put a special block on my account. Then I used Claimyr this morning to get through to ESD (it actually worked!) and got connected with an agent who specializes in fraud cases. She verified my identity over the phone and is expediting my case. Said payments should resume in 3-5 business days if everything checks out. THANK YOU everyone for your help - this community literally saved me from eviction!
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