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One more important suggestion: After you call and (hopefully) get your claim moved forward, make sure to log into your account daily to check for any new action items. Sometimes fixing the pending status triggers other verification requirements that need prompt response. Also, document everything - write down the date and time you call, the name of any agent you speak with, and notes about what they tell you. If you have to call back, having this information can help tremendously.
^ This right here is super important advice. I had my claim fixed, then 2 days later they uploaded a new document for me to fill out with a 48-hour deadline. I almost missed it and would have been back to square one!
Update: I FINALLY got through to ESD this morning! Called right at 8am and used the "pending claim over three weeks" phrase when the automated system asked why I was calling. Still waited about 45 minutes, but I actually got a human! Turns out there was indeed a "clear-pending" flag on my account that needed manual override. The agent said my claim had passed all verification steps but was sitting in a review queue that wouldn't have been processed for ANOTHER 2-3 weeks without my call. She pushed it through while I was on the phone and said I should see payment within 48 hours for all my back weeks. Thank you all for pushing me to call instead of waiting longer. Will update when the money actually hits my account!
This is excellent news! A perfect example of why being proactive with ESD is so important. Thanks for coming back to update us. Fingers crossed your payment arrives promptly!
im so happy for you!!! this gives me hope. trying the claimyr thing tomorrow since i still cant get thru on my own!
One more thing! If your job doesn't work out within your benefit year (the 12 months from when you first applied), you can start filing weekly claims again without having to open a new claim. That happened to me - got laid off again 4 months after starting what I thought was a permanent position. All I had to do was start filing weekly claims again.
That's a really helpful piece of info. I hope I don't need it, but it's good to know just in case something happens with the new job. Thanks!
Just to wrap things up: 1) Report your return to work on your final weekly claim, 2) Make sure to accurately report any hours worked during that final week, and 3) Then simply stop filing claims. Your claim remains open technically, but no payments will be issued unless you start filing weekly claims again. Good luck with your new position!
Thanks everyone for all the helpful answers! I'll make sure to report my return to work on the final claim and then stop filing. Feeling much more confident about handling this correctly now.
UPDATE: Thanks everyone for the advice! I went ahead and did 3 job search activities yesterday - updated my resume, attended an online WorkSource workshop, and applied for a position similar to mine (just in case my return to work falls through). I've documented everything properly in my job search log. Frustrating to jump through these hoops when I'm returning to work in a week, but better safe than sorry!
Smart move! Better to do a few job searches than deal with trying to appeal a disqualification. The ESD system is so frustrating sometimes but you did exactly what you needed to do.
thxs for posting this!! i might be in a similar situation next month so now i know what to do. esd rules are so confusing!!!
Just to clarify for anyone else reading this thread: the key takeaway is that standby status ends either on the standby end date OR on the "must return to work by" date, whichever comes first. Once either date passes, you must begin job search activities immediately, even if you have a confirmed return-to-work date that's only a few days later.
hey did u try the different browser yet? did it work?? i'm invested now lol
UPDATE: The claim filing option appeared this morning (Sunday)! Must have been system maintenance like some of you suggested. Filed my claim with no issues. Thanks everyone for your help and suggestions - you saved me a lot of stress!
Glad to hear it worked out! This is a good reminder for everyone that sometimes the simplest explanation is the right one. Weekend system maintenance is pretty common with ESD.
yayyy!! 🙌 thx for the update
Yara Nassar
Does anyone know if you can still file weekly claims while waiting for the appeal to be resolved? I'm in a similar situation and confused about whether I should keep claiming each week.
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Ava Thompson
•Yes, absolutely continue filing your weekly claims while your appeal is pending! This is extremely important. If you win your appeal, ESD can only pay you for weeks you properly claimed, even if you were eligible otherwise. If you don't file weekly claims during the appeal process, you could lose benefits even if you win the appeal.
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Sofia Rodriguez
Update: I was able to get through to ESD using Claimyr and they fixed the technical issue on my account. Just submitted my appeal online and got a confirmation number! The agent said this happens sometimes when there are multiple issues being processed on one claim. Thank you everyone for your help and suggestions! Now I just need to prepare for the hearing...
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Connor Murphy
•That's great news! Make sure you check your mail and email frequently over the next few weeks. The OAH will send instructions about your hearing date and how to submit evidence. Don't miss those deadlines! Also, when the hearing happens, be super organized and stick to the facts - the judges appreciate concise, clear explanations.
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