ESD agent said payment tonight but claim still shows disqualified - can I trust this?

The exact same thing happened to me in February! Agent said I was approved but website still showed disqualified for like 30 hours after our call. The money hit my account before the website status even changed lol. ESD's system is soooo slow to update sometimes.

dont trust anything they tell u on the phone, ive been lied to by ESD like 6 times. one time they said my payment was processing and i never got it. had to call again and find out i was still disqualified. good luck but dont get ur hopes up until u actually see $$$

The system does typically lag behind agent actions. When an agent processes a payment override or removes a disqualification, it can take 24-48 hours for the system to fully update and reflect the changes in your eServices portal. However, payments can still process during this time. What type of disability-related issue were you dealing with? If it was regarding able and available requirements or reasonable accommodations, those often require special handling that bypasses the normal automated system, which explains why your online status hasn't updated yet. I would give it until tomorrow morning as the agent suggested. If the payment doesn't arrive by then, call back and ask for the specific ticket number or case ID for the action they took today.

I went through something similar with my claim last month. The phone rep told me my adjudication was complete and payment would process that night, but my online account still showed "disqualified" for almost 2 days. In my case, I eventually got the payment, but it was stressful waiting and wondering if the rep had actually fixed things. ESD's system is notoriously slow to update the statuses we see online. If you need to follow up tomorrow and can't get through on the regular number, I finally had success using this service called Claimyr (claimyr.com). They have a system that keeps calling ESD for you and gets you in the queue. Saved me hours of redial frustration. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 Good luck! Let us know if the payment comes through!

I'm a former ESD intake specialist, and I can tell you that what you experienced is unfortunately very common. The agent you spoke with likely processed what we call a "manual override" on your disability disqualification. Here's the technical explanation: Your online account status will continue to show "disqualified" until the nightly batch processing runs (usually between 1-3 AM). The agent can submit the payment authorization, but the visual status update is dependent on that batch process. Some good news - if she said payment would process tonight, that means she did actually enter the override into the system. About 90% of the time, when an agent tells you this specifically, the payment does process correctly even while the status still shows disqualified. However, for peace of mind, I recommend taking a screenshot of your current status. If the payment doesn't arrive by tomorrow afternoon, you'll want documentation of the before status.

Honestly, my experience with ESD has been nothing but frustration. They told me I'd be paid three different times and each time something else went wrong. First it was identity verification, then missing work search activities, then some mysterious "adjudication" that took 6 weeks! I don't trust ANYTHING they say anymore until I see the money in my account. The system is completely broken and they don't care about people struggling to pay bills. The agents just tell you whatever will get you off the phone. I hope your experience is better than mine, but I wouldn't count on that money until it's actually deposited.

i was on unemployment last year and my brothers on it now and we both noticed that sometimes the website says one thing but the reality is different the whole system is super confusing and outdated tbh. my brother had a similar thing where they said hed be paid but the website didnt change for like 3 days but he did get paid eventually.

UPDATE: You guys were right! The money hit my account this morning even though the website STILL says disqualified. So relieved right now. Thank you all for the reassurance and advice. For anyone else in this situation - trust what the agent tells you if they specifically mention processing the payment that night, even if the website doesn't update!