ESD status still showing 'disqualified' after approval letter - system glitch?

Ugh, the ESD system is notorious for these status discrepancies! The exact same thing happened to me back in November. I got the approval letter but my online status stayed as "disqualified" for almost TWO WEEKS before it finally updated. What worked for me was calling the Office of Administrative Hearings (OAH) instead of the regular ESD number. They have a different phone system and sometimes can transfer you directly to an ESD agent, bypassing the normal queue. Worth a shot! The number is 1-800-366-0955. Good luck!

This is actually a pretty common issue with the ESD system. The approval letter is the official determination, but their internal systems don't always update right away. The technical term for what you're experiencing is a "lag in status reconciliation" between their determination system and the payment system. You have a few options: 1. Keep trying the main number early in the morning (right at 8:00 AM) 2. Contact your state representative's office - they often have dedicated ESD liaisons 3. Try calling the technical support line instead of the claims line Have you checked if any payments are pending in your payment history section? Sometimes the money gets processed even while the status is wrong.

dont worry 2 much, got same thing happen to me! letter said approved but websit said NO. took like 10 days to fix itself, just be patient, the computers are slow lol. BUT if u need $ now maybe keep calling

I worked at ESD as a claims specialist until last year, and I can tell you what's happening. There are two separate systems that don't communicate well with each other - the adjudication system (which generates determination letters) and the payment system (what you see online). The adjudicator marked your claim as approved, but someone needs to manually update your status in the payment system. Unfortunately, these manual updates often get backlogged, especially when they're understaffed. You definitely need to speak with someone. Calling the OAH as suggested is a good idea, but you can also try calling at exactly 7:59 AM and hitting the options for the claims center as soon as the system opens at 8:00. Have your letter in front of you with the determination ID number when you call.

Has anyone tried using Claimyr to get through to ESD? I was stuck in a similar situation last month and couldn't get anyone on the phone for weeks. My friend recommended this service called Claimyr (claimyr.com) that somehow gets you through to an actual ESD agent. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. I was super skeptical but desperate, and it actually worked! Got connected to an agent in about 20 minutes who fixed my claim status right away. Just sharing in case it helps - the regular phone system is practically impossible.

CONGRATS ON THE UPDATE!!! So glad to hear you got through! I've been following this thread because I'm having a similar issue (been stuck in adjudication for 3 weeks). Can I ask what time you called the OAH office? And did they just transfer you immediately or did you have to explain your situation to them first? I might try this approach tomorrow.

This is great news! For anyone else reading this thread with similar issues, here's what happened: the OAH has a direct transfer line to ESD that bypasses the normal call routing system. It's not publicized, but it's a legitimate way to get through when the main line is jammed. Just be aware that this method should only be used if you have a legitimate issue like OP did with contradicting information between your determination letter and online status. The payments should show up in your account within 2-3 business days.