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If you need to talk to someone at ESD to get specific answers about your situation, I'd recommend using Claimyr (claimyr.com). I was in a similar situation and needed clarification on exactly how my part-time work would affect my benefits. Spent days trying to get through on the phone with no luck, then used Claimyr and got a callback from ESD within an hour. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 The agent was able to look at my specific claim and explain exactly how my earnings would affect my benefits and what I needed to do to remain eligible.
Don't forget that you MUST report ALL earnings IN THE WEEK YOU EARN THEM, not when you get paid. If your pay period ends on a different day than ESD's week (Sunday), this gets confusing. I messed this up and had to repay benefits + penalty.
THE WHOLE SYSTEM IS DESIGNED TO MAKE PPL GIVE UP!!!! They WANT us to get frustrated and stop trying to get OUR MONEY that WE EARNED! I've been fighting with ESD for MONTHS and finally got paid last week. DON'T GIVE UP! Keep calling, keep messaging, be the most annoying person they've ever dealt with until they fix your claim just to get rid of you!!!!
Yes! I actually did get it resolved last week. What finally worked was (1) calling at exactly 8:00 AM and waiting on hold for about an hour, then (2) specifically asking for an escalation due to financial hardship as someone suggested in this thread. They pushed my claim through and I got my determination two days later. Then payments came through about 3 days after that. Keep trying - use the 8 AM trick and specifically request escalation when you get through. Good luck!
Has anyone tried contacting their state representative? My friend did that when her claim was stuck in adjudication for like 2 months and suddenly ESD called her within 3 days of her contacting the rep's office.
UPDATE: I used the Claimyr service that someone recommended and actually got through to ESD! The agent told me that my claim is currently assigned to an adjudicator and they're aiming to have decisions made within 10-14 days from when they receive responses to questionnaires. She said my case looks straightforward and I should hopefully hear something by the end of next week. Such a relief to at least know what's happening!
keep ur head up n dont give up!! my coworker had the same EXACT issue and she fought it and got ALL her money plus interest. took like 10 weeks tho so hang in there
After reviewing your responses here, I suspect there may have been a system issue or misinterpretation of your weekly claim answers. This happens more often than ESD admits. For your appeal, focus on these key elements: 1. Your consistent job search activities (3+ per week) 2. Your full availability for work (no restrictions on hours/days) 3. Your willingness to accept suitable work 4. Any miscommunications or system errors that might have occurred Technically speaking, the burden of proof in these hearings shifts to ESD. They must prove you were NOT available, rather than you having to prove you WERE available. However, having solid documentation significantly strengthens your case. The current appeal process is taking about 6-8 weeks from filing to hearing, and another 1-2 weeks for the decision. Administrative Law Judges are overturning about 58% of 'able and available' disqualifications according to the most recent OAH statistics.
Carmella Popescu
To correctly reactivate your UI claim after PFML: 1. Log into your eServices account 2. Select "Restart your claim" option (NOT "File a new claim") 3. Do this during the last week of your PFML but indicate your PFML end date accurately 4. Resume job search activities immediately (3 per week) and document them 5. When filing weekly claims, report any PFML payments received that week 6. Keep documentation of your last PFML payment date You won't go through adjudication again since your claim was already approved. The review for reactivation is primarily to verify you're still eligible (not working, able and available, etc.). One important note: if your original UI claim is more than 52 weeks old, you'll need to file a new claim rather than reactivate. This would require a new review process. But based on your timeline, it sounds like you're still within your benefit year.
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Noah huntAce420
•This is 100% correct. I work for WorkSource and we assist people with these situations every day. The only thing I'd add is that if anything goes wrong during reactivation (system errors, etc.), call the ESD Technical Support line rather than the regular claims line. The tech support folks can often solve these issues without having to wait for a claims specialist.
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Kai Santiago
I forgot to answer your follow-up question! No, my weekly benefit amount didn't change when I switched from PFML to UI. They're calculated differently but once your UI is approved, that amount stays the same within your benefit year. My PFML was actually higher than my UI which was a bummer to adjust to. Make sure you're budgeting for the difference if there is one!
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Clay blendedgen
•Thanks for coming back to answer this! My UI is actually slightly higher than my PFML, so that's good news. I appreciate all the helpful information everyone has provided - feeling much less stressed about the transition now.
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