Washington Unemployment

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ESD claim showing ineligible after employer info mistake - can't get through by phone to fix

Help! I messed up entering my employer information when filing my claim renewal and now my status shows 'ineligible' and back in adjudication. I've been trying for DAYS to reach someone at ESD by phone without success. My previous claim had just finished adjudication and I was finally getting paid (my last payment has been 'processing' for a few days now). I've sent multiple messages through the online portal but haven't gotten any response. There doesn't seem to be any way to edit the employer info myself through the portal. This is so frustrating because I just got through one adjudication period and now I'm back to square one because of a simple data entry mistake! Has anyone dealt with something similar or know if there's any way to fix this without having to call? I'm getting desperate enough to contact the governor's office since this seems like a fixable issue if I could just reach a human being at ESD.

To address your specific situation: When you have an employer information error that's causing an eligibility issue, you have several options: 1. Continue trying to call ESD at 833-572-8400 during less busy times (early morning is best) 2. Use the Legislative Hotline as suggested (1-800-562-6000) 3. Consider a service like Claimyr if the above doesn't work 4. Submit a formal appeal of the ineligibility determination Regarding the last option - you'll receive a formal determination letter explaining why you're ineligible. You have the right to appeal this determination within 30 days. In your appeal, clearly explain that there was an error in the employer information you provided and specify what the correct information should be. Appeals are reviewed by a different department and can sometimes be a faster way to get errors corrected. In the meantime, continue filing your weekly claims even while showing as ineligible. Once the employer information is corrected, you'll be eligible for back payments for weeks you claimed properly.

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Thank you so much for this detailed response! I actually just got my determination letter yesterday but wasn't sure if I should appeal since I know it's just because of my mistake. But filing an appeal makes sense if it gets someone to look at my claim. I'll definitely keep submitting my weekly claims too - I almost stopped because I thought it was pointless while showing ineligible.

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One more important thing - make sure you're thoroughly documenting every attempt to contact ESD. Keep a log with dates, times, and method of contact (phone, message, etc.). If you end up needing to file an appeal for any benefit delays, this documentation will help show you were making good faith efforts to correct the problem. Also, when you do speak with someone, get their name and ID number if possible, and ask them to note in your file that you've been trying to contact ESD about this issue for [however many] days.

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That's excellent advice, thank you! I'll start a log right away with all my previous attempts too. Hopefully I can get this resolved soon - I'll try some of these suggestions and update here if anything works. Really appreciate all the help!

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Need help with ESD standby denial while on weather-related layoff - also dealing with ID fraud delay

I'm really confused about my ESD claim situation. I work for a roofing company and I'm temporarily laid off because of the bad winter weather (not fired, just no work right now). When I first applied, I spoke with someone who put me on 'standby' status for 4 weeks. I just tried to request another 4 weeks of standby and they DENIED it! I don't understand why since I'm definitely going back to my job when weather improves. On top of that, I haven't received ANY payments because my account got flagged for identity fraud verification. I called ESD and they said they're 7-9 weeks behind on processing these identity verification cases. I'm drowning in unpaid bills and getting desperate. Does anyone know: 1. Why would they deny extended standby when I'm still employed but temporarily not working due to weather? 2. What am I supposed to do now about the job search requirements? 3. Is there ANY way to speed up the identity verification process? I've tried calling but the automated system doesn't give me options to talk to someone about the standby denial. Help!

I know this doesn't help with your current situation but my brother has been roofing for 12 years and he got tired of the winter layoffs so he now works for a company that does interior renovations during winter months. Maybe look into something like that for next year so you don't have to deal with ESD's ridiculous standby rules? Just a thought... good luck either way!

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That's actually really smart. I love roofing but these winter gaps are killer. I'll definitely look into companies that might have interior work during the off-season. Thanks for the suggestion.

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Just wanted to check back - did you get any resolution to your issues? Were you able to get the standby extended or get your identity verification processed?

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A bit of good news actually! My boss submitted the proper paperwork with a projected return date (he just estimated 6 weeks from now), and my standby got approved yesterday. Still waiting on the identity verification though. I'm going to try that Claimyr service someone mentioned to see if I can get through to a human who might be able to expedite it. Thanks for checking back!

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Will my new job affect husband's ESD benefits? Worried about household income

I'm considering taking a part-time or full-time position, but I'm really concerned about how it might impact my husband's unemployment benefits. He was laid off from the construction industry about 6 weeks ago and has been receiving regular UI since then. We're surviving on his benefits right now, but I got a job offer that would pay roughly the same as what he's getting from unemployment. If my income causes his benefits to be reduced or stopped completely, there's no point in me taking this job since we'd just be trading one income source for another (plus I'd have added costs like commuting and childcare). Does anyone know how ESD calculates this? Are spouse earnings counted against UI benefits? We're in such a tight spot financially and I don't want to make things worse by accidentally messing up his claim.

Something else to consider is taxes! Even though your income won't affect his benefits, remember that unemployment is taxable income. So when you file taxes next year, your combined income might put you in a higher tax bracket. Not saying don't take the job! Just something to be aware of so you're not surprised at tax time.

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That's a really good point I hadn't considered! I'll make sure we set aside some money for taxes if I take this position. Definitely don't want a surprise tax bill!

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Just to follow up on what others have correctly stated - Washington ESD only looks at the individual claimant's income when determining eligibility and weekly benefit amounts. Your employment status and income have no direct impact on your husband's unemployment benefits. The system is designed this way specifically to encourage families to maintain or increase household income during periods of partial employment. Taking the job will simply add to your total household income rather than replacing his benefits. One additional note: if your husband finds part-time work, he may still qualify for partial unemployment benefits if he earns less than his weekly benefit amount. In that case, ESD would deduct a portion of his earnings from his benefit (not your earnings).

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Thank you for the follow-up! I think I'm going to accept the job offer tomorrow. It's such a relief knowing we can have both income sources while he continues looking for something in his field. I really appreciate everyone's help clarifying this!

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Will my ESD benefits continue if my January job offer falls through but I declined another offer?

I'm in a tricky situation with my unemployment benefits and need some advice ASAP. I've been on UI for about 8 weeks and just received two job offers. One starts next Monday (the 16th) and the other doesn't begin until January 6th. I already signed and sent back the offer letter for the January position because it's a much better fit for my career and pays about $8/hr more. Here's my concern - what happens if the January job falls through for some reason? Since I declined the job that starts Monday, would ESD disqualify me from continuing to receive benefits between now and January? I'm worried because I'll have no income for almost a month if the January position doesn't work out AND I lose my UI benefits. Has anyone dealt with something similar? Do I need to report the declined offer on my weekly claim?

Update on my situation - I took everyone's advice and reported both job offers on my weekly claim yesterday. I got a notification this morning that my claim is now under review and benefits are on hold. Great. Now I'm completely screwed if I don't get this resolved before rent is due. Has anyone successfully navigated adjudication quickly? I'm starting to panic.

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This is actually a normal part of the process when you report a refused job offer. The adjudicator needs to determine if you had good cause for refusing work. Make sure you've uploaded all documentation showing both job offers, with the higher pay rate clearly visible for the January position. The good news is that these types of adjudications are generally straightforward when you have clear documentation of accepting alternate employment.

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I just wanted to follow up - did you get this resolved? I've seen similar situations get cleared up within 7-10 days when all the documentation is properly submitted. If you're still stuck in adjudication, you might want to try contacting your state representative's office. They often have dedicated staff who can expedite ESD issues.

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Mei Zhang

Author

Thanks for checking back! It took 9 days, but my adjudication was resolved in my favor. The adjudicator agreed that accepting the higher-paying January position was reasonable grounds for declining the immediate job. I'm continuing to claim benefits until my new job starts. Really appreciate everyone's help here!

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ESD appeal approved - can't see claim button for 12/1 restart date

Kind of lost here with my benefits timeline... I had to appeal my disqualification and stopped filing weekly claims on 10/26 since my payments weren't coming through anyway. Got the GREAT news that my appeal was approved on 11/26 (took exactly a month). When I logged into eServices today, the system asked me to restart my claim effective 12/1. I did that part, but now I'm confused because I don't see any button or option to actually submit my weekly claim for 12/1. Do I have to wait until this Sunday to file for this week, or should there be a claim button somewhere that I'm missing? I'm worried about missing deadlines after finally winning my appeal. Anyone deal with this restart process before?

my cousin said u have to do the job search activities for all those back weeks too did anyone else have to do that??

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Yes, technically you need to report 3 job search activities for each week you're claiming, even backdated ones. However, if you explain that you didn't know you needed to document them during your appeal, some agents will allow you to complete them retroactively or may provide a temporary exemption based on your specific situation. Have your job search logs ready when you call, even if they're incomplete. Better to have something than nothing.

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Quick update - I called this morning (got through surprisingly quickly) and the agent confirmed I need to wait until Sunday to file my first claim after restart. She also helped me file for the 4 backdated weeks during my appeal! I had to verbally provide job search activities for each week, so I'm glad I kept rough notes of places I applied even when I wasn't getting paid. Thanks everyone for the help! Hope this thread helps someone else navigate the confusing restart process after winning an appeal.

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wow lucky u got thru so fast! ive been callin for dayssss

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