ESD claim showing ineligible after employer info mistake - can't get through by phone to fix

dont bother with the messages, they never answer those. same thing happened to my cousin last month. wasted 2 weeks sending messages and getting nowhere

Unfortunately, employer information errors usually require speaking with an agent to correct. The online system doesn't allow editing for employer info once submitted - it's a security feature. Keep trying the main number at different times. I've had better luck calling right when they open at 8am or during lunch hours when many people aren't calling.

I went through something similar in January. After trying to call for weeks with no luck, I finally used Claimyr to get through to an ESD agent. It's a service that basically waits on hold for you and calls you when an agent is available. Their website is claimyr.com and they have a video that shows how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. Once I finally got to speak with someone, they were able to fix my employer information in just a few minutes, and my status changed from ineligible back to processing the next day. Worth considering if you're still stuck!

have you tried going to a WorkSource office in person? sometimes they can help with ESD issues or at least get a message to someone who can fix it. my brother-in-law got his claim fixed that way when he couldnt get thru on the phone

i made a mistake on my birthdate once on my claim lol... took FOREVER to fix. i tried the governor's office actually and they just referred me back to ESD. waste of time. the legislative hotline was more helpful tho - they contacted ESD for me and i got a call back within 3 days. might be worth a shot?

Does anyone else think it's RIDICULOUS that in 2025 we still can't edit basic information on our own claims??? Every other government system lets you correct mistakes! I had to wait 7 WEEKS to fix my address when I moved because you can't update that online either. Meanwhile they're sending important mail to my old address! The whole system is designed to be as difficult as possible!

To address your specific situation: When you have an employer information error that's causing an eligibility issue, you have several options: 1. Continue trying to call ESD at 833-572-8400 during less busy times (early morning is best) 2. Use the Legislative Hotline as suggested (1-800-562-6000) 3. Consider a service like Claimyr if the above doesn't work 4. Submit a formal appeal of the ineligibility determination Regarding the last option - you'll receive a formal determination letter explaining why you're ineligible. You have the right to appeal this determination within 30 days. In your appeal, clearly explain that there was an error in the employer information you provided and specify what the correct information should be. Appeals are reviewed by a different department and can sometimes be a faster way to get errors corrected. In the meantime, continue filing your weekly claims even while showing as ineligible. Once the employer information is corrected, you'll be eligible for back payments for weeks you claimed properly.

One more important thing - make sure you're thoroughly documenting every attempt to contact ESD. Keep a log with dates, times, and method of contact (phone, message, etc.). If you end up needing to file an appeal for any benefit delays, this documentation will help show you were making good faith efforts to correct the problem. Also, when you do speak with someone, get their name and ID number if possible, and ask them to note in your file that you've been trying to contact ESD about this issue for [however many] days.