


Ask the community...
This exact thing happened to me but with 2 accounts. The issue is that when they updated their systems a few years ago, some accounts got duplicated. The agent told me they see this A LOT. Whatever you do, don't create another account - it'll just flag you in their system and complicate things even more.
How long did the process take for you to get it sorted out? I'm getting worried about how long I'll have to wait to actually file my claim.
After I finally got through to someone, it took about 2 days for them to fix the account issues. Then I could file right away. But honestly getting through to someone was the hard part - took me almost a week of calling.
For anyone dealing with multiple ESD accounts, here's the official process: 1. Contact Technical Support at 855-682-0785 2. They'll need to verify your identity with SSN, DOB, and address 3. Explain you have multiple SAW accounts linked to ESD 4. They'll research which account has your claim history 5. They can then either recover your password for that account OR merge your accounts If you've changed emails/phone numbers since your last claim, they can update that info too. Just be prepared to go through identity verification.
To answer your follow-up question - PFML does have a waiting week, so for just a single week illness, it probably wouldn't help much. It's more beneficial for conditions lasting at least two weeks. Unfortunately, there's a gap in our social safety net for short-term illnesses unless your employer offers sick pay.
my cousin had something similar happen and his employer told him to file for workers comp lol which was totally wrong. these systems are so confusing.
After reading through the discussion, here's my recommendation: 1. Don't reopen your claim just for one week of illness - you likely won't qualify under able and available rules 2. If your part-time employer offers any sick time, even retroactively, that would be a better option 3. If you decide to contact ESD anyway, be prepared with your doctor's note, though it may not change the outcome 4. For future reference, keep your claim active during part-time work by continuing to file weekly and reporting your earnings - this keeps your claim open for weeks when your hours are reduced Unfortunately, in Washington, there's no perfect program for your specific situation - a short-term illness while working part-time.
Thank you to everyone for all the helpful information! I've decided not to bother reopening my claim since it sounds like I wouldn't qualify anyway. I'll definitely remember the tip about keeping claims open while working part-time for the future - that's really good to know. Live and learn I guess!
UPDATE: I finally got through! After trying all your suggestions, what finally worked was using my tablet and connecting through my phone's hotspot instead of my home wifi. No idea why that made a difference, but I'm now able to start my claim! For anyone else facing this issue - try different devices AND different internet connections. Now I'm just hoping the actual claim process goes smoothly. Thanks everyone for your help!
anyone know if the holiday next week will delay payments more???
Yes, the upcoming holiday will likely add at least one extra business day to processing times. ESD doesn't process payments on federal holidays, and banks don't process ACH transfers on holidays either. So plan accordingly!
UPDATE: My payment finally hit my account this morning! That makes 10 calendar days (8 business days) from when it showed as "paid" in the system. Thanks everyone for your help and reassurance that this is somewhat normal. Huge relief to finally have the money.
Great news! The first payment is almost always the slowest. Your future payments should come more predictably now that the initial setup is complete.
Lukas Fitzgerald
Does anyone know if partial UI counts for the 3 job search requirements? I've been doing them just to be safe but my manager said I might be exempt since I'm still employed technically?
0 coins
Ev Luca
•Good question! For partial unemployment, you still need to complete the 3 job search activities each week UNLESS you have a definite return date to full-time work (this is called "standby" status). If your employer indicated that your hours reduction is temporary and provided a return date, you might be exempt. You can check if you're on standby in your eServices account under the Job Search Requirements section.
0 coins
Collins Angel
I went through this exact nightmare back in October 2024. My partial UI claim was stuck in processing for almost 7 weeks. I called ESD probably 30+ times and either couldn't get through or was told "just keep waiting, it's normal." What finally worked was sending a secure message through the eServices portal specifically asking if there were any issues with my claim that weren't visible to me. Turns out they needed additional verification of my reduced hours even though my employer had already responded to them! Definitely keep filing those weekly claims. When mine finally got approved, I received all the back payments at once, which was a huge relief. The system really is broken though - they should at least tell us what's causing the delay!
0 coins
Nadia Zaldivar
•I'm going to try sending a secure message right now! That's a great suggestion. Did you put anything specific in the subject line that might have gotten their attention? At this point I'll try anything.
0 coins
Collins Angel
•I put "Urgent: Claim stuck in processing for X weeks - need assistance" in the subject line. I don't know if that actually helped, but I did get a response within 3 business days. Good luck!
0 coins