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To directly answer your follow-up question: The fact that you accepted a part-time position before your full-time one ends will NOT disqualify you. Your claim is based on the qualifying job loss (outsourcing = layoff, which is a valid reason). Taking a part-time job just shows you're being proactive about mitigating your unemployment. The key factors that will make this work: 1. Your full-time job loss was not your fault 2. You're still seeking full-time work (and completing those 3 job searches weekly) 3. You accurately report your part-time earnings each week One thing I should have mentioned: Your weekly benefit amount will be calculated based on your highest-earning quarters in your base year, which is likely from your full-time job. So that's good news for you.
Just wanted to mention one more important thing - when you start filing your weekly claims, you'll see a question about whether you were "able and available" for full-time work each day of the week. Say YES to this question even though you're working part-time. What it's really asking is if you're physically able to work and available to accept full-time work if offered (not whether you're currently working). Saying NO to this will stop your benefits. I know multiple people who answered this wrong and created huge headaches for themselves.
To add to what others have said, request a Statement of Overpayment Account through your eServices portal. This will show exactly what the system thinks you owe and for what time periods. Really helps when you get someone on the phone to have this info ready.
When you connect with an agent, be sure to ask them to document that this was a system error and request that they flag your account to prevent this from happening again in the future. Also request a formal letter confirming the resolution once it's fixed. This provides protection if it happens again.
Update: Finally got through to ESD this morning! The agent confirmed it was indeed a system error from their database migration. They could see the notes that the overpayment was resolved in 2023, but somehow the flag got removed during their system update. She fixed it while I was on the phone and said my next payment will be processed normally. She's also sending me a confirmation letter. SUCH a relief! Thanks everyone for your help!
Just wanted to update - it's been a week since I got my payment and everything is still working properly. My weekly claims are being processed normally now too. For those asking how exactly I approached the call - I was polite but direct, explained my situation clearly, and had all my claim details ready. The person I spoke to was really understanding. I honestly wish I'd tried this sooner instead of suffering for a month!
Has anyone tried emailing your state representative about ESD issues? When my claim was stuck in adjudication for 5 weeks last year, I finally emailed my district rep with my claim details and they actually helped push it through within a week. Might be worth a try if you're really desperate about rent.
That's a great idea I hadn't considered. How do I find out who my representative is? And did you just email them directly explaining your situation?
Go to leg.wa.gov and enter your address to find your district rep. I emailed all three of mine explaining my situation, how long I'd been waiting, and how it was affecting my ability to pay rent and bills. One of their assistants got back to me within 2 days and contacted ESD on my behalf. Can't guarantee it'll work every time but worth trying!
One more important thing to mention - make sure you're still doing and documenting your job search activities every week, even during adjudication. If they eventually approve your claim, they'll check that you've been meeting the job search requirements for all those weeks. I've seen people get approved after weeks of waiting only to discover they can't get paid for certain weeks because they didn't keep up with their job search requirements during the wait.
Caden Turner
This EXACT thing happened to my nephew last month!!! ESD is SO BROKEN!!!! He did everything right for 6 months then suddenly $0 payments with NO EXPLANATION!!! Called for WEEKS with no answer!!! By the time he got through they said it was a "system error" and fixed it but he almost got EVICTED waiting!!!! THE SYSTEM IS RIGGED AGAINST WORKING PEOPLE!!!
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Val Rossi
•While it's definitely frustrating, most of these issues aren't actually "system errors" but legitimate verification checks that ESD has to perform by law. The real problem is their understaffed phone lines making it impossible to resolve simple issues quickly.
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Lydia Santiago
did u change anything in ur last claim? sometimes even tiny things trigger their system. my friend put she was "not available" for ONE day (for a doctor appointment) and that messed up her whole payment
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Effie Alexander
•Update for everyone: I finally got through to ESD! The issue was that I had reported an interview (which I'm supposed to do for job search activities) but their system flagged it as possibly affecting my availability. The agent cleared it up right away and said both weeks' payments should arrive within 2 business days. Such a relief!
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