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Keisha Brown

Social Security family maximum confusion - DAC benefits reducing spouse's benefits despite lower than 50% PIA

I'm at my wit's end trying to understand how our family's Social Security benefits were calculated. My husband started his retirement benefits in May 2025 at his Full Retirement Age. I'm 65 and also started my own retirement benefits that same month. We also have an adult disabled child (since childhood) who qualifies for benefits on my husband's record. Here's what's confusing me: SSA divided the "remaining family benefit" 50/50 between me and our adult disabled child. They told me I don't qualify for any spousal benefits because my own benefit is more than my portion of this "remaining family benefit." But my own benefit is definitely less than 50% of my husband's PIA! Do they determine spousal eligibility AFTER they've divided up the family maximum? Or should they first check if I'm eligible for the spousal top-up (difference between my benefit and 50% of husband's PIA), and THEN apply family maximum reductions? Also, does anyone know if my status as caregiver for our disabled adult child affects any of this? I've heard about "Child in Care" benefits but don't know if that applies in our situation since I'm already 65. Any help sorting this out would be so appreciated. The SSA rep I spoke with couldn't explain why my benefits worked out this way.

The family maximum rules are really complicated, but I'll try to help. When there's a disabled adult child (DAC) involved, the family maximum is divided among eligible family members AFTER the primary worker gets their full benefit. The remaining amount gets split, but there's a specific order of priority. I believe your husband gets his full PIA first, then the "remaining" family maximum gets divided. But they should check if you qualify for spousal benefits BEFORE applying the family maximum reduction, not after. Regarding Child in Care, that typically only applies if you're under FRA and caring for a child under 16 or disabled. Since you're 65, I don't think that's relevant to your situation.

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Thank you for explaining this! So are you saying that SSA might have calculated our benefits incorrectly? My benefit is about 35% of my husband's PIA (significantly less than 50%), so I thought I should get some spousal benefits to bring me up to that 50% mark BEFORE they apply any family maximum reductions.

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I went through something similar last year with my family. The way it works is that your spousal benefit calculation happens FIRST, but then the family maximum comes into play and can reduce what you actually receive. It's super frustrating. Basically, your husband gets his full benefit first (not affected by family max), then they calculate what everyone else would get normally. THEN they apply the family maximum reduction proportionally to everyone except your husband. So if the total would exceed the family maximum, everyone else's benefits get reduced proportionally. The SSA explanation makes it sound like they just divided the remainder 50/50, which doesn't sound right to me.

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That makes more sense! So they should have calculated what I would normally get as a spouse (the difference between my benefit and 50% of his PIA), then reduced that amount based on the family maximum. I wonder if I need to request a reconsideration? This is so complicated!

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the SSA always messes this stuff up! they did the same thing to my sister's family and she had to fight for MONTHS to get it fixed. good luck getting anyone at the office who actually understands these rules!!

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While it can be frustrating, the family maximum rules with a DAC involved are among the most complex in the Social Security system. The correct procedure is: 1. Primary worker (your husband) receives full PIA. 2. Calculate what you would receive as a spouse (difference between your benefit and 50% of his PIA). 3. Calculate what the DAC would receive (50% of your husband's PIA). 4. If the total exceeds the family maximum, reduce the auxiliary benefits proportionally. The Child in Care provision doesn't apply in your case since you're over FRA. This only applies to spouses under FRA caring for children under 16 or disabled. I would recommend requesting a benefit recalculation and explanation. Ask specifically about the order of operations in how they calculated your benefits with respect to the family maximum.

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Have you tried calling SSA to get this cleared up? I recommend using Claimyr (claimyr.com) to get through to a live person without waiting on hold for hours. I used their service last month when I had issues with my own benefits calculation and was connected to an agent in minutes. They have a video demo at https://youtu.be/Z-BRbJw3puU showing how it works. It's way better than trying to get answers at the local office where no one seems to understand these complicated rules.

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I hadn't heard of that service before. I've been trying to get through to SSA for weeks without success. I'll definitely check it out - anything to avoid more hours on hold only to get disconnected!

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In my experience, the family maximum is so confusing because it affects every case differently. But I DO know that your spousal benefits should be calculated BEFORE applying the family maximum, not after. And your husband's benefit is never reduced by the family maximum.

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This is correct. The order of benefit calculation with a family maximum situation is specifically addressed in the POMS section GN 00615.060. First, we determine what each auxiliary beneficiary would receive without the family maximum. Then if the total exceeds the maximum, we reduce proportionally. The fact that SSA told the original poster they don't qualify for spousal benefits because their own benefit exceeds their "portion" of the family maximum suggests they may have applied the wrong methodology. Spousal eligibility is determined based on the comparison between the claimant's own benefit and 50% of the worker's PIA, not based on what's left after splitting the family maximum.

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After reading through everyone's responses, I think you should definitely request a reconsideration. Ask specifically for a detailed breakdown of how they calculated everyone's benefits. Make sure they explain: 1. What's the exact family maximum amount in your case? 2. What would your spousal benefit be without the family maximum? 3. What would your DAC's benefit be without the family maximum? 4. How did they apply the reduction to stay under the family maximum? Sometimes SSA representatives don't fully understand these complex cases, so you might need to speak with a Technical Expert who specializes in complex benefit calculations.

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Thank you so much for this detailed approach! I'm going to call tomorrow and ask for exactly this breakdown. You're right that I need to speak with someone who really understands these calculations. I'll ask for a Technical Expert specifically. I'll update here once I have more information!

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the whole system is rigged if u ask me!! my cousins disabled kid got WAY more than she shouldve while his mom got almost nothing. makes NO sense how they divide this stuff up!!

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The system isn't rigged, it's just incredibly complicated. The family maximum is supposed to keep total benefits paid to a family within a reasonable range of what the worker earned and paid into the system. But I agree the way they calculate it can seem really unfair sometimes.

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Let me clarify how this should work according to SSA rules: 1. Your husband receives 100% of his PIA (not affected by family maximum). 2. Your adult disabled child (DAC) is eligible for 50% of your husband's PIA. 3. You are eligible for the higher of: - Your own retirement benefit - The difference between your own benefit and 50% of your husband's PIA (the spousal "top-up") 4. After determining what each person should receive, SSA checks if the total exceeds the family maximum. If it does, they reduce the auxiliary benefits (yours and the DAC's) proportionally while your husband's remains unchanged. It sounds like SSA may have incorrectly divided the remaining family maximum first, then determined your eligibility based on that reduced amount rather than comparing your benefit to the full 50% of PIA. Regarding Child in Care benefits - this doesn't apply in your situation since you're over FRA. This provision only applies to spouses under FRA caring for children under 16 or disabled children.

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This explanation makes perfect sense! So they should have checked if I was eligible for spousal benefits based on the full 50% of my husband's PIA, not based on what's left after dividing the family maximum. I'm definitely going to request a reconsideration. Thank you for breaking it down so clearly.

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I had a very similar situation with my own family about two years ago. What helped me was getting a written explanation of their calculation methodology from SSA. When I compared it to the official POMS manual online (particularly sections GN 00615.060 and RS 00615.742), I found discrepancies in how they applied the family maximum. The key issue in your case seems to be the order of operations. They should determine your spousal benefit eligibility FIRST (comparing your benefit to 50% of husband's PIA), then apply any family maximum reductions. It sounds like they're doing it backwards - dividing up the family maximum first, then seeing what's left for you. I'd recommend two things: 1) Request a written breakdown of their calculations, and 2) Print out the relevant POMS sections to bring with you when you meet with them. Having the official policy in hand really helped when I had to push back on their initial calculation. Also, document everything - dates of calls, names of representatives you speak with, and exactly what they tell you. This becomes important if you need to escalate further up the chain.

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This is incredibly helpful advice! I never thought to look up the actual POMS sections myself. I just checked out GN 00615.060 and you're absolutely right - the order of operations they used doesn't match what's described in the official policy. Having the written documentation to reference will definitely strengthen my case when I call for a reconsideration. Thank you for the specific section numbers and the tip about documenting everything. This gives me so much more confidence going into that conversation!

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I'm going through something very similar right now with my own family's benefits! My husband just filed for retirement benefits and we have a disabled adult child who qualifies for DAC benefits. When I spoke with SSA about my spousal benefits, they gave me almost the exact same explanation - that I don't qualify because my own benefit is higher than my "share" of what's left after the family maximum. But like you, my own benefit is definitely less than 50% of my husband's PIA. After reading through all these responses, I'm convinced they're applying the family maximum incorrectly. They should be determining our spousal benefit eligibility FIRST based on the full 50% comparison, then applying any family maximum reductions proportionally. I'm planning to call SSA tomorrow and request a detailed breakdown of their calculations, and I'm going to specifically ask to speak with a Technical Expert who specializes in complex benefit calculations. Would you mind updating us on what you find out when you call? I'd love to know if they acknowledge the error and how they handle the reconsideration process. Thanks for posting this - it's so helpful to know I'm not the only one dealing with this confusing situation!

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I'm so glad you found this thread too! It's reassuring to know others are experiencing the same issue - it makes me feel more confident that this really is a calculation error on SSA's part rather than just my misunderstanding of the rules. I'm definitely planning to call tomorrow and will absolutely update here with what I learn. Based on all the great advice in this thread, I'm going to ask for: 1. A written breakdown of exactly how they calculated each person's benefits 2. Confirmation of what our family maximum amount is 3. To speak with a Technical Expert who specializes in these complex cases 4. The specific POMS sections they used for their calculations It sounds like we should both be getting spousal benefits calculated based on the full 50% of our husbands' PIAs first, then have those reduced proportionally if needed for the family maximum. The fact that they're giving us both the same explanation about "shares" of what's left makes me think this might be a systematic error in how they're handling DAC cases. I'll post an update as soon as I have news. Good luck with your call too - maybe we can help each other navigate this process!

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I've been following this discussion closely as someone who works in benefits advocacy, and I want to emphasize that what you're describing sounds like a clear calculation error by SSA. The methodology they used - dividing the family maximum first and then determining spousal eligibility - is backwards according to established procedures. Here's what should happen in your situation: 1. Your husband gets his full PIA (unaffected by family maximum) 2. You should be eligible for spousal benefits if your own benefit is less than 50% of his PIA (which you've confirmed it is) 3. Your DAC should be eligible for 50% of your husband's PIA 4. ONLY THEN should SSA check if the total exceeds the family maximum and apply proportional reductions to auxiliary benefits The fact that multiple people in this thread are experiencing the same issue suggests this might be a training or systematic problem at SSA offices. I'd strongly recommend not just requesting a reconsideration, but also filing a formal complaint if they don't correct the error. The Office of the Inspector General has processes for reporting systematic benefit calculation errors. Document everything when you call, and don't let them dismiss your concerns. You have a right to accurate benefit calculations according to the law, not some shortcut method that leaves you with less than you're entitled to receive.

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Thank you for this professional perspective! As someone new to navigating Social Security benefits, it's really helpful to hear from someone who works in benefits advocacy. The fact that you're calling this a "clear calculation error" and noting it might be a systematic problem gives me much more confidence in pursuing this. I hadn't thought about filing a formal complaint with the Office of the Inspector General, but that's great to know as an option if SSA doesn't correct the error during reconsideration. It sounds like this could be affecting many families with disabled adult children, which makes it even more important to get resolved. Your step-by-step breakdown matches exactly what other knowledgeable members here have explained, so I feel much better prepared for my conversation with SSA tomorrow. I'll definitely document everything and push back if they try to dismiss my concerns. Thanks for emphasizing that we have a right to accurate calculations - sometimes it's easy to feel like you're being difficult when questioning their decisions, but this is clearly about getting what we're legally entitled to receive.

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As someone who recently went through a similar benefits review process, I want to add that when you call SSA, it's really important to get the name and direct contact information of whoever handles your case. I made the mistake of not doing this initially and had to start over multiple times with different representatives who gave me conflicting information. Also, if the first person you speak with can't provide a clear explanation of their calculation methodology, don't hesitate to ask to speak with their supervisor or a Technical Expert right away. I wasted weeks going in circles with representatives who clearly didn't understand the family maximum rules with DAC benefits involved. One more tip - when you do get the written breakdown of their calculations, compare it not just to the POMS sections others have mentioned, but also check it against the Annual Statistical Supplement examples that SSA publishes. Sometimes seeing actual numerical examples helps identify where their calculation went wrong. Keep us posted on your progress! Your situation is helping so many of us understand these complex rules better.

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This is excellent practical advice, especially about getting direct contact information! I've already experienced some of that frustration with getting different answers from different representatives, so I'll definitely ask for names and direct numbers from whoever helps me. The tip about asking for a supervisor or Technical Expert right away if the first person can't explain the calculation clearly is really smart. I've been too polite in the past and ended up wasting time with representatives who were clearly just guessing. I hadn't thought about checking the Annual Statistical Supplement examples - that's a great resource to have for comparison. It sounds like having multiple official sources to reference (POMS sections, statistical examples, etc.) will really strengthen my case if I need to push back on their calculations. Thanks for sharing your experience! It's so helpful to learn from others who have successfully navigated this process. I'll definitely update everyone once I get through to someone who can actually explain (and hopefully correct) these calculations.

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I'm a newcomer to this community but have been dealing with Social Security benefits for my elderly parents, so I've been following this discussion with great interest. What strikes me most is how consistent everyone's experiences are - it really does sound like there's a systematic problem with how SSA is handling family maximum calculations when DAC benefits are involved. For those of you planning to call SSA, I'd suggest also asking them to provide you with the specific regulation or POMS section they're using to justify their calculation method. If they can't cite the actual policy, that's a red flag that they're not following proper procedures. Also, I've found that sometimes local SSA offices have different levels of expertise with complex cases. If you're not getting satisfactory answers from your local office, you might have better luck calling the national 1-800 number and specifically requesting to speak with someone who specializes in family maximum calculations with disabled adult children. This thread has been incredibly educational - thank you all for sharing your experiences and knowledge. It's concerning that so many families might be receiving incorrect benefit amounts, but it's encouraging to see people advocating for themselves and helping each other navigate this complex system.

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Welcome to the community! Your suggestion about asking SSA to cite the specific regulation or POMS section they're using is brilliant - that's such a direct way to identify whether they're following proper procedures or just making up their own methodology. I hadn't thought about the possibility that different offices might have varying levels of expertise with these complex cases. That's a really good point about trying the national number if the local office can't provide satisfactory answers. It makes sense that there might be specialists who specifically handle family maximum calculations with DAC benefits. You're absolutely right that this thread has revealed what seems to be a systematic issue. The fact that multiple families are getting the same incorrect explanation about "shares" of the family maximum suggests this isn't just isolated mistakes but possibly a training problem or misunderstanding of the proper calculation order at SSA. Thanks for adding your perspective as someone who's navigated the system for family members. Every additional insight helps all of us be better prepared when we advocate for correct benefit calculations!

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As a newcomer to this community, I've been reading through this entire discussion with great interest since I'm currently navigating Social Security benefits for the first time with my own family situation. What really stands out to me is how knowledgeable and supportive everyone here is - this has been incredibly educational! I don't have direct experience with DAC benefits, but the consistent pattern of SSA representatives giving the same incorrect explanation about "dividing the family maximum first" that multiple people have described is really concerning. It definitely sounds like there's a systematic training issue rather than just isolated calculation errors. For those of you planning to call SSA, one additional suggestion: consider recording the key points of your conversation in writing immediately after the call (date, time, representative name, what they told you, next steps, etc.). If you do need to escalate to a formal complaint or reconsideration, having that detailed documentation could be really valuable. I'm really hoping the original poster and others dealing with this issue get their benefits calculated correctly. This discussion has shown me how important it is to understand these complex rules and advocate for yourself - I'll definitely be more prepared if I encounter similar issues with my own family's benefits. Thank you all for sharing your knowledge and experiences so openly!

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Welcome to the community! You've made an excellent point about documenting conversations immediately after SSA calls. I've learned this lesson the hard way - when you're dealing with complex benefit calculations like this, having detailed records of who said what and when can make all the difference if you need to escalate or appeal. Your observation about the systematic nature of this problem is spot on. The fact that multiple families are getting nearly identical (and apparently incorrect) explanations suggests this goes beyond individual representative errors. It really seems like there might be a training issue or internal guidance that's leading SSA staff to apply the family maximum rules in the wrong order when DAC benefits are involved. As someone new to Social Security benefits myself, this discussion has been incredibly eye-opening. It's shown me that even though these are federal programs with established rules, you really do need to be prepared to advocate for yourself and verify that calculations are being done correctly. The knowledge sharing in this community is invaluable for helping people understand their rights and navigate these complex systems. Thanks for adding your perspective and practical advice! Every bit of guidance helps those of us who are learning to navigate these challenging benefit situations.

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As a newcomer to this community, I've been following this discussion closely and I'm really impressed by the level of expertise and support everyone is providing. This has been incredibly educational for someone like me who is just starting to navigate Social Security benefits. What really strikes me is how this appears to be a systematic issue rather than isolated errors. The fact that multiple families are receiving nearly identical explanations from SSA about "dividing the family maximum first" - when the correct procedure should be determining spousal eligibility first - suggests there may be widespread training problems or incorrect internal guidance at SSA offices. For everyone dealing with this issue, I wanted to add one more resource that might be helpful: the Social Security Administration's Program Operations Manual System (POMS) is publicly available online at policy.ssa.gov. The specific sections mentioned in this thread (GN 00615.060 and RS 00615.742) contain the official procedures for family maximum calculations. Having these printed out when you call or visit SSA could really strengthen your case. Also, if you do end up needing to file a formal complaint, the SSA Office of the Inspector General has an online reporting system specifically for benefit calculation errors. It's concerning that this systematic issue might be affecting many families with disabled adult children who may not realize their benefits are being calculated incorrectly. Thank you all for sharing your experiences so openly - it's helping educate newcomers like me about the importance of understanding these rules and advocating for accurate benefit calculations.

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Welcome to the community! Your point about this being a systematic issue rather than isolated errors really resonates with what I've been observing throughout this discussion. The consistency in the incorrect explanations multiple families are receiving is quite telling. Thank you for providing the direct link to the POMS system at policy.ssa.gov - having that official resource readily available will be incredibly helpful for anyone dealing with similar calculation issues. The fact that these procedures are publicly accessible means families can verify whether SSA is following proper protocols. Your suggestion about the SSA Office of the Inspector General's online reporting system for benefit calculation errors is particularly valuable. If this really is a widespread training or procedural issue affecting families with DAC benefits, having multiple people report it could help identify and address the systematic problem more quickly. As someone new to Social Security benefits myself, this entire discussion has been an eye-opener about the importance of being informed and prepared to advocate for accurate calculations. The level of knowledge and mutual support in this community is remarkable - it gives me confidence that people can successfully navigate these complex situations when they have the right information and resources. I'm hoping all the families dealing with this issue get their benefits calculated correctly, and that this discussion helps prevent others from experiencing the same problems.

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