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Social Security online account login loop between SSA and Login.gov - need help breaking the cycle!

I'm completely frustrated trying to access my Social Security account online. I keep getting stuck in this ridiculous loop between my SSA account and Login.gov. Every time I try to sign in, it bounces me back and forth between the two sites, then eventually displays a message saying I only need ONE ID. But I can't figure out which one it wants me to use! I've tried clearing cookies, using different browsers, even my daughter's laptop. Nothing works. Has anyone else dealt with this Login.gov/SSA authentication nightmare? Is there some trick to breaking this cycle so I can actually access my benefits information? I need to check on my recent application status but can't get through by phone either.

Just joined this community after dealing with my own SSA/Login.gov nightmare for the past few days! This thread has been absolutely invaluable - I can't believe how many people are experiencing this exact same authentication loop issue. Reading through everyone's solutions gives me hope that I can finally break free from this endless cycle between the two sites. The email consistency discovery by @Anna Xian is particularly eye-opening - I never would have considered that slight variations in email formatting could cause such major integration failures. I'm definitely going to try the complete browser clearing + Firefox method tonight, and I'll make sure my email addresses are identical across both platforms. It's frustrating that we need this level of community detective work just to access our own benefits, but I'm so grateful everyone has shared their troubleshooting experiences. This collaborative problem-solving is far more helpful than anything I could find on the official government sites. Will report back with my results - thank you all for creating such a comprehensive resource!

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Just joined this community after being stuck in the same SSA/Login.gov authentication loop for over a week! This thread has been absolutely incredible - reading through everyone's solutions has given me so much hope after days of frustration. The email consistency issue that @Anna Xian discovered is mind-blowing - I just realized I probably used different variations of my Gmail address when setting up my accounts (with and without periods, different capitalization). It's amazing that such tiny formatting differences can completely break the integration between two government systems. I'm going to try the complete sign-out + clear all browser data + Firefox method tonight, making sure my email formatting is identical on both platforms. It's both maddening and reassuring to see this is such a widespread problem - clearly shows this is a systemic integration failure, not user error. The collaborative troubleshooting here has been infinitely more helpful than the useless official government support resources. Thank you all for sharing your experiences and creating this incredible community-generated troubleshooting guide! Will definitely update with my results.

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Social Security underpayment of $15K still unresolved after 2 years - exhausted all contact options

I'm at my wit's end trying to get a significant underpayment resolved with SSA. They owe me approximately $15,000 in backpay from miscalculated disability benefits that were finally approved in 2023. Everyone I speak with at Social Security AGREES they owe me this money! I've called the national number at least 9 times (average wait: 2+ hours each time), visited my local field office in person 8 times, and even had my congressman's office submit an inquiry. Every single SSA employee confirms the underpayment is legitimate and claims they're 'sending messages to payment processing' or some other department. Yet 23 months later, still nothing! They keep telling me 'be patient' but this is ridiculous. The last representative actually apologized and admitted their internal systems are backlogged. Has anyone successfully gotten an underpayment resolved after such a long delay? What other avenues haven't I tried yet?

I'm so sorry you're going through this - $15K for over 2 years is absolutely unacceptable! This thread has become an incredible resource with so many strategies I never knew existed. Based on everyone's experiences, I'd definitely start with the Inspector General complaint at oig.ssa.gov since multiple people got quick results that way. The fact that SSA has already acknowledged the debt in writing should make this a strong case. I'd also recommend the multi-pronged approach others suggested: contact both senators (not just House rep), visit your field office first thing in the morning to request "critical payment" processing from a Technical Expert, and look into your state's SSA liaison office. The key seems to be stopping the polite approach and being firm with specific 30-day deadlines. After reading through all these suggestions, it's shocking how many escalation options exist that regular SSA customer service never mentions. You've been far too patient already - time to create some urgency and get what you're legally owed!

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This thread has been such an eye-opener for me as someone who's never had to deal with SSA before! It's incredible how many specialized options and escalation paths exist that apparently nobody at SSA ever tells people about during regular customer service interactions. The Inspector General complaint route seems to be the clear winner based on multiple success stories shared here, and having written acknowledgment of the debt should definitely strengthen that approach. I'm really hoping this comprehensive multi-pronged strategy finally works after 23 months of bureaucratic delays. It's honestly appalling that it takes crowdsourcing solutions on forums like this just to figure out how to get the government to pay money they openly admit they owe. Best of luck with getting your $15K - you've been way more patient than anyone should have to be!

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I'm so sorry you're dealing with this frustrating situation! Reading through all the excellent advice in this thread, it's clear you now have multiple powerful strategies to try that should finally get results after 23 months of bureaucratic delays. The Inspector General complaint at oig.ssa.gov seems to be the most consistently successful approach based on what others have shared - definitely start there since you have written acknowledgment of the debt. I'd also recommend the multi-pronged strategy: contact both your senators, visit your field office early morning to request "critical payment" processing from a Technical Expert, and look into your state's SSA liaison office. What really struck me is how many specialized options exist (MIS reviews, critical payment processing, state liaisons) that regular SSA customer service apparently never mentions. After 2+ years of polite patience getting nowhere, it's definitely time to be firm with specific 30-day deadlines and consequences. The combination of Inspector General pressure + congressional inquiries + specialized SSA processing requests should create enough urgency to finally break through their system. You've been far too patient already - $15K is substantial money that you're legally entitled to! Please keep us updated on which approaches work best. This thread has become such a valuable resource for anyone facing similar SSA payment delays.

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Social Security Estimate vs. Actual Benefit Amount - How Accurate Was Your Statement?

Just wondering about the accuracy of those SS benefit estimates we get. I'm turning 62 next year and trying to decide when to file. I've been checking my Social Security Statement online every year, but I'm skeptical about how close the estimates will be to what I'll actually receive. For those already collecting benefits, how accurate was your estimated amount compared to what you actually got when you first started receiving payments? Were there any surprises or was it pretty much spot-on? Did anyone get substantially more or less than what their statement predicted? I've heard some people say there can be discrepancies, especially if you work right up until you file. Just trying to get some real-world experiences to help with my planning. Thanks!

Great thread! I'm in a similar situation - turning 62 in 8 months and trying to figure out the best claiming strategy. Reading through everyone's experiences, it sounds like the accuracy really depends on individual circumstances. One thing I'm curious about - for those who found their estimates were off, did you discover this before you actually filed, or only after you started receiving payments? I'm wondering if there's a way to get a more accurate projection before making the final decision. Also, has anyone used a fee-only financial planner to help analyze their Social Security claiming strategy? I'm thinking it might be worth the cost to get professional guidance given how much money is at stake over a lifetime.

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I'd suggest calculating your own Average Indexed Monthly Earnings (AIME) once you've reach age 60 or later and when you're relatively close to your planned filing date. You'll need to know your yearly "social security earnings" as far back as possible. Your Social Security Statement will have these for the last 19 or 20 years, but further back than that are combined into multi-year totals. You multiply each year's SS income by an index factor, which you can figure out by using the SSA National Average Wage Index table. Once you have all your yearly incomes indexed, you choose the highest 35 years (they don't have to be consecutive), add them together, and then divide that sum by 420 (the number of months in 35 years) to get your AIME. Once you've got an accurate AIME, it's relatively easy to figure up your monthly benefit using the Social Security bend points and benefit factors (right now, I believe it's 90% up to the first bend point, 32% for the amount that falls between bend points 1 and 2, and 15% of any amount above bend point 2.

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How quickly did Social Security send your first retirement payment after approval?

I finally pulled the trigger and applied for my Social Security retirement benefits last month after working for almost 45 years! I'm turning 67 in June so figured it was time. The SSA rep told me my application looks good and that I'm approved, but I'm getting nervous because I haven't received my first payment yet. Is this normal? How long did everyone else wait between getting approved and actually seeing money in your account? I was hoping to use this month's payment for some home repairs and now I'm not sure if I should go ahead or wait...

Update us when you get your payment! I'm curious now since everyone seems to have had such different experiences. Also, congrats on retirement!

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Will do! And thanks - it still feels weird to say I'm retired after working so long, but I'm excited for this new chapter.

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I went through this same anxiety when I applied last year! For me, it took about 5 weeks from approval to seeing the money in my account. The key thing that helped my peace of mind was understanding that SSA processes payments in batches, and they have very specific schedules they follow. Since you mentioned you're getting "processing payment" in your MySocialSecurity account, that's actually a good sign - it means you're in the system and they're working on it. I'd recommend checking your account every few days rather than daily (I was obsessively checking multiple times a day and it just made me more anxious!). Also, if you're planning those home repairs, maybe get quotes now but hold off on scheduling until after you receive that first payment, just to be safe.

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Can non-US citizens collect Social Security benefits when living abroad?

I've been working in the US on a green card for about 8 years now, paying into Social Security just like everyone else (that 6.2% plus employer match). I'm starting to wonder about retirement planning since I might eventually move back to my home country. If I work here for the full 40 quarters (10 years) but never become a US citizen, would I still be eligible to receive Social Security benefits? And what if I'm not living in the US when I reach retirement age? Does anyone know if non-citizens can collect SS benefits from abroad? The SSA website is confusing me with all the different rules about residency and citizenship.

As someone who recently went through the green card process and is now thinking about long-term retirement planning, I want to thank everyone for this incredibly detailed discussion! The practical experiences shared here are so much more helpful than the official SSA publications. I'm particularly interested in the timing aspects that several people mentioned. It sounds like there's a real sweet spot for planning - you need enough time to earn your 40 quarters, potentially pursue citizenship if that's your goal, and set up all the banking/administrative infrastructure before moving abroad. For someone like me who just got their green card, it seems like starting this research early is crucial even if retirement is still years away. One thing I'm curious about: has anyone here used the "Payments Abroad Screening Tool" that was mentioned earlier? I tried to find it on the SSA website but wasn't sure I was looking in the right place. A direct link or more specific navigation instructions would be really helpful! Also, I'm wondering about the interaction between Social Security planning and other retirement accounts like 401(k)s when living abroad. Do those face similar complexity, or are the rules more straightforward for private retirement accounts versus government benefits? This thread has definitely motivated me to start tracking everything carefully from day one and to begin researching my home country's tax treaties and totalization agreements now rather than waiting until I'm closer to retirement. Thank you all for sharing your experiences!

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Welcome to the community! I'm also relatively new to thinking about these international Social Security issues, and this thread has been such a goldmine of information. Regarding the "Payments Abroad Screening Tool" you mentioned - I had trouble finding it too initially. Try going to ssa.gov, then navigate to "International Programs" in the main menu, and look for "Your Payments While You Are Outside The United States." The screening tool should be linked from that page. If you still can't find it, the country-specific fact sheets on that same section are incredibly detailed and might give you the same information. For 401(k)s and other private retirement accounts, the rules are generally more straightforward than Social Security since they're not government benefits. Most countries treat them as regular foreign investment income, though you'll still need to understand the tax implications in your destination country. The bigger challenge is often finding investment providers who will maintain accounts for non-US residents - many US brokerages restrict services once you move abroad permanently. Your point about starting research early is spot-on. I wish I had started tracking everything systematically from my first day of work authorization instead of scrambling to piece together records later. The my Social Security account that others mentioned is definitely worth setting up now - it's been invaluable for tracking my progress toward those 40 quarters and estimating future benefits under different scenarios.

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