Social Security Administration

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Hey Mateo! I went through this exact same nightmare a few months ago. Here's what finally worked for me: I called the SSA main number (1-800-772-1213) early in the morning (like 8 AM sharp) and kept pressing 0 to get to a human. It took several tries, but I eventually got through to someone who walked me through the new verification process. They can do identity verification over the phone now using a series of questions about your credit history and past addresses. Also, make sure you have your most recent SSA statement handy - they'll ask for specific info from it. Don't give up! The system is messy right now but there are ways through it.

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This is super helpful! I'm dealing with the same issue and had no idea they could do phone verification now. Quick question - do you remember roughly how long the phone verification process took once you got through to someone? And did they require any specific documents during the call?

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I'm dealing with this exact same issue right now! It's been such a headache since they stopped using ID.me. I tried calling multiple times but kept getting disconnected or stuck on hold forever. Reading through these comments, I'm definitely going to try the early morning calling strategy and see if I can get the phone verification process. Also thinking about reaching out to my congressperson's office like Giovanni suggested - didn't even know that was an option. Thanks everyone for sharing your experiences, it's helpful to know I'm not alone in this mess!

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UPDATE: We took everyone's advice and tried multiple approaches simultaneously. We mailed in the SSA-1199 form with a voided check, AND used the Claimyr service mentioned above to get through by phone. The phone method worked fastest - got us connected to an agent in about 25 minutes, and they set up the direct deposit immediately. They confirmed it's now in the system and ready for any future payments or backpay if the WEP reform goes through. Thank you all for your help!

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DID THEY TELL YOU WHEN THE WEP REFORM WILL ACTUALLY HAPPEN??? Or are they just stringing us along AGAIN like they've done for 20+ YEARS???

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The agent couldn't provide any specific timeline on WEP reform since it's still pending legislation. She did confirm that IF it passes and IF we're eligible for adjusted payments, they'd automatically process everything once the direct deposit was set up. At least we're prepared now regardless of what happens with the legislation.

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As a fellow educator dealing with WEP, I wanted to share another option that worked for me. If you have a local SSA office that offers walk-in services (not all do anymore), you can sometimes get helped without an appointment during off-peak hours. I went to my local office at 2pm on a Tuesday and waited about 45 minutes, but the representative was able to set up my direct deposit on the spot. They also updated my address and verified all my information while I was there. It might be worth calling your local office first to confirm they still accept walk-ins for this type of service request. Having everything ready in one visit was definitely worth the wait time for me.

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To answer your specific question about restarting benefits - it's actually quite simple. When you're truly ready to retire, you just contact SSA (preferably 2-3 months before you want benefits to restart) and tell them you've stopped working or your earnings will be under the limit. There's a simple form to complete (SSA-795). The real financial advantage is that at your Full Retirement Age (66+10mo assuming you were born in 1959), SSA will automatically recalculate your benefit amount to give you credit for all the months benefits were withheld due to excess earnings. This effectively increases your monthly payment going forward. So yes, take the job, notify SSA immediately of your expected 2025 earnings, understand your benefits will be withheld, but know you'll get credit for those months later.

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Thank you for the detailed explanation! I hadn't realized there was a specific form for restarting benefits - that's really helpful to know. I think I'm going to take the job and contact SSA right away.

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Congratulations on the job offer! As someone who went through a similar situation, I'd definitely recommend taking the job. The math works out in your favor even with the earnings test penalties. At $78K income vs whatever your SS benefit amount is annually, you'll still come out way ahead financially. One thing I wish I'd known earlier - when you do reach Full Retirement Age, SSA will increase your monthly benefit amount to account for all those months when benefits were withheld due to excess earnings. So you're not really "losing" that money permanently, just deferring it for a higher payout later. The key is to contact SSA IMMEDIATELY (before your first paycheck if possible) to report your expected annual earnings. This prevents overpayments that you'd have to pay back later - that's a real headache to deal with. Good luck with whatever you decide!

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A final important tip: keep very good records of your earnings throughout the year. I recommend creating a simple spreadsheet to track monthly income, and regularly check it against the annual limit. This makes it much easier when you need to communicate with SSA about your earnings and helps avoid surprises at tax time.

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That's excellent advice. I'll set up a tracking spreadsheet this weekend so we can monitor our progress toward the limit. Better to stay organized from the start!

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This is such valuable information! As someone who's been considering early retirement with my spouse, this thread has answered so many questions I didn't even know I had. The seasonal work approach sounds perfect for our situation too - we've been looking at summer work opportunities at national parks. It's reassuring to know that Social Security focuses on the annual total rather than monthly distribution. I'll definitely be bookmarking this discussion and setting up that tracking spreadsheet that Carter mentioned. Thank you all for sharing your experiences and knowledge!

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Update for everyone: I appreciate all the advice! I've decided to keep my appointment next month to apply for spousal benefits. Even though the increase might be small, it's still extra money. And if HR 82 or similar legislation passes in the future, I'll still be eligible for any retroactive payments for the period I was collecting my own benefit. Thanks for helping me understand this complicated situation!

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That sounds like a sensible approach! Make sure to ask the SSA representative to calculate both your current WEP-reduced benefit and your potential spousal benefit before making any changes. That way, you can confirm the exact amount of increase you'll receive. Good luck with your appointment!

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Great decision, Daniel! One more thing to consider - when you meet with the SSA representative next month, ask them to pull up your earnings record and verify exactly how many years of "substantial earnings" you have under Social Security. As Matthew and Aurora mentioned, if you're close to 21+ years of substantial earnings, you might qualify for a reduced WEP penalty or even full exemption at 30+ years. This could potentially increase your own benefit significantly, which would also affect your spousal benefit calculation. It's worth double-checking since the substantial earnings threshold changes each year and you might have more qualifying years than you realize from your pre-teaching career.

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