TWC says not eligible after ID.me FaceTime verification issues - can I still submit work search?

same thing happened 2 me. the ID.me system is garbage, my phone camera wasnt good enough or something. ended up getting locked out 4 times

There are two separate issues here that you need to handle differently: 1. For the ID.me verification: This is likely why you're seeing "not eligible" - when your identity isn't verified, your claim can't proceed. You should try the ID.me verification one more time but use a different device if possible (borrow someone else's phone with a better camera). Make sure you're in good lighting and remove glasses/hat if you're wearing any. 2. For the work search: Yes, you can still submit your work search activities after the fact. Log into your TWC account, go to the payment request section, and there should be an option to add or update work search activities for previous weeks. Do this ASAP though - you only have a limited window to add them retroactively. Don't panic yet - the "not eligible" status is probably temporary until your identity is verified.

DO NOT WAIT ANY LONGER!! The TWC system is BROKEN and they WILL use any excuse to deny your benefits! I had almost the EXACT same problem last month - ID.me issues and then suddenly "not eligible" - and I lost out on $2800 because I didn't get through to a real person fast enough!!! The website and automated system are USELESS for fixing these problems!

I've been helping people with TWC claims for the past few years, and I can tell you that the ID.me verification problems are extremely common right now. The "not eligible" status is almost certainly related to the verification issue, not your work search activities. Here's what you should do: 1. Try ID.me one more time using the tips already mentioned (better device, good lighting) 2. For your work searches - you have 7 days after your payment request to add or modify your work search activities, so do that immediately 3. Most importantly - you need to speak with a TWC representative to explain both issues. They can often override the ID.me requirement if you verify directly with them, and they can advise on your specific situation. The challenge is getting through to TWC by phone. Regular calling can take days of redials. I'd recommend trying Claimyr (claimyr.com) - they've helped many people get through to TWC quickly. They have a video showing how it works here: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Don't worry too much about the "not eligible" status yet - I've seen many cases where this was resolved with a simple phone call to explain the verification issues.

I'm currently dealing with something similar. The whole ID.me process is ridiculous - I think they've made it intentionally difficult to reduce the number of claims. I finally got through to someone at TWC yesterday (took 4 hours of calling and redialing) and they told me that the "not eligible" status is temporary while identity verification is pending. They can actually help you verify over the phone if you can get through to them. As for the work search, definitely submit it now - better late than never. They told me there's a 7-day grace period for entering work search activities after your payment request date.

one time i forgot to do my worksearch for like 2 weeks and just called and told them i was in the hospital (i wasnt lol) and they let me submit late. worth a try

I wanted to follow up on the ID.me issue specifically. If you've tried multiple times and it's still not working, there's an alternative verification path. On the ID.me screen where it asks you to do the video verification, look for a small link that says "verify your identity another way" or similar wording. This will take you to a path where you can upload documents manually and then do a video call with an ID.me representative (not automated). It takes longer but has a much higher success rate for people having technical difficulties.

anyone else think its weird we have to use a 3rd party app to verify for govt benefits? seems fishy to me

UPDATE: Just wanted to let everyone know what happened. I finally got through to a TWC representative thanks to the Claimyr service (that actually worked!). The rep confirmed the "not eligible" status was because of the ID verification issue. They helped me verify my identity directly on the phone (asked me questions about my work history and previous addresses) and said it would override the ID.me requirement. They also let me submit my late work search activities since it was within the 7-day window. My status is back to "under review" now which the rep said is normal while they process everything. Such a relief! Thank you all for the advice!