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Juan Moreno

Got fired, can I get unemployment in Texas TWC?

So I got let go from my warehouse job last Friday and I'm trying to figure out if I even qualify for benefits. My manager said I was being terminated for 'performance issues' but honestly I never got any written warnings and my productivity numbers were always hitting the weekly targets they set for us. I don't really know how Texas TWC looks at a firing versus a layoff when it comes to eligibility. Do they just automatically deny you if your employer says performance? Or does it actually matter what the specific reasons were? I've been there almost four years so I do have wages built up. Just trying to understand what I'm walking into before I apply.

Being fired doesn't automatically knock you out of getting benefits. What TWC really looks at is whether what you did counts as misconduct — things like breaking company policy on purpose, breaking the law at work, or just flat out not doing the job when you're physically capable of it. The way they describe it, pure performance problems where you were actually trying but couldn't meet the bar is a different thing from someone who just didn't care or intentionally messed up. Your situation where you were hitting targets sounds like it could work in your favor. Apply right away, don't wait, because your claim starts from the Sunday of the week you file and they won't pay anything for weeks before that.

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This is right. TWC mails your old employer a notice giving them 14 days to respond with their side, and then TWC makes a decision on your specific separation. Apply through Unemployment Benefits Services at https://apps.twc.texas.gov/UBS/security/logon.do or call 800-939-6631. Don't sit on it.

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So they actually contact the employer and get their explanation? I guess that's why performance vs. misconduct matters — the employer would have to give specifics about what actually happened.

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yeah my buddy got fired for 'not meeting expectations' last year and still got approved, the employer didn't even respond to TWC's notice from what he said

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Used Claimyr when I needed to get through to a live TWC agent about my own firing situation — I had a question about how my final paycheck timing affected my claim. The way it works is it holds your place on hold and then rings you when an actual agent picks up. The agent explained how wages paid instead of notice are handled and what I needed to report. Site is claimyr.com and there's a demo video at https://youtu.be/V-IMvH88P1U if you want to see how it works before trying it.

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My situation is a little different — I got severance on top of my regular last paycheck. Would using that service to reach an agent help me figure out how to report the severance correctly? I'm nervous about messing that up.

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Severance reporting is exactly the kind of thing where talking to an agent matters, because TWC mails you a decision on your specific severance and what it means for your payments. The site is claimyr.com — look it up.

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I didn't get any severance so at least that's one less thing to worry about. Good to know the tool exists though for when I inevitably can't get through on the phone.

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FOUR YEARS of work history and they hit you with 'performance issues' out of nowhere?? No written warnings is a huge deal. TWC doesn't just rubber stamp whatever the employer says. File immediately and when you get to the separation reason section, be honest and specific — say you met your targets, say there were no documented warnings, say exactly what your manager told you on the day. The more detail you give upfront the better your side looks in the file before TWC even calls the employer.

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The no-warnings part really could matter here. If the employer tells TWC it was misconduct but can't back it up with documentation, that's just their word. TWC looks at both sides.

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I actually saved a few emails from my supervisor that show my productivity numbers from the last quarter. Should I try to attach those somewhere in the application or just mention them?

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Mention them in the application and hold onto everything. If it goes to an appeal hearing you can present documentation there, and that's really where specific evidence like that counts most.

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keep ALL of it. texts, emails, whatever. i learned the hard way that you need receipts

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One thing that trips people up after a firing is they assume the whole claim is just denied instantly and they don't even bother applying. But TWC issues a separate determination for your job separation specifically — it's not all-or-nothing at the start. Apply and let the process run. You might get approved without any additional steps.

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Wait so there can be multiple determinations on one claim? Like one for the firing reason and separate ones for other things?

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Exactly right. TWC can send one that says it can pay and another that says it can't for a different reason, and if even one says can't pay, your benefits are paused until that's resolved. But for a straightforward firing situation it's often just the one separation determination.

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this is what confused me so much when i filed, i got like two letters and didn't understand why there were two separate decisions for the same claim

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My firing was listed as 'failure to meet performance standards' and TWC approved me without any issues. The employer responded to their notice but I guess what they said didn't meet the bar for misconduct. The key thing I did was apply the same day I got the news instead of waiting around hoping to hear from other jobs first. That waiting week rule means every day you delay is potentially money you won't see.

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That's really encouraging. Did you hear from TWC fairly quickly or did it take a while before you got any answer?

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Took about three and a half weeks before I got the determination letter. The first payment showed up around four weeks after I applied. Just keep doing your payment requests on the schedule they mail you and don't stop just because you haven't heard anything yet.

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The payment request schedule is so important — file them on time even before any decision comes through. Missing one is a pain to fix.

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Can I jump in with a sort of related question? My situation is a little different — I was technically fired but it was after I reported a safety issue to management and suddenly my 'performance' became a problem three weeks later. Does TWC have any way of knowing that context or is it just about the official reason they give?

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Tell TWC your version in full when you apply. The application asks for your explanation of the separation. Put all of that in — the safety report, the timing, everything. That context is in your file and TWC reviews what both sides say.

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Okay good, I was worried they'd just see 'terminated' and move on without reading the details I write in.

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They read it. Write it clearly and factually, not emotional. Dates and specifics are your friend.

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The payment request piece is what I didn't understand at first. After you apply, TWC mails you an instructions sheet telling you when to start requesting payments — it's usually about one to two weeks after you file. Then after that it's every two weeks. You do it online through UBS or by phone on Tele-Serv at 800-558-8321, option 1. Don't wait for an eligibility decision to start requesting — they're separate processes.

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Wait, I have to request payments separately? I thought applying just started everything automatically. Good to know I need to watch for that mailed instruction sheet.

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A lot of people miss this. The instructions come by mail so watch for it and do it on the schedule they give. Missing a payment request period means you have to file it late, which still works Thursday through Saturday of that week but after that it gets more complicated.

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i missed my first request date because I thought it all happened automatically. had to scramble to get it in before the deadline passed

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Something about the work search requirement that catches people off guard — you have to register on WorkInTexas.com and do a certain number of job search activities every week that you're claiming. The number depends on what county you live in, up to five a week in the bigger counties like Harris and Dallas. TWC mails you a letter with your specific number so look for that too. Keep a log of your applications and contacts because TWC can ask to see it.

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So is this five separate job applications every week? That seems like a lot but I guess it makes sense.

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Five in the major counties yeah. It's not just applications though — activities can include things like career fairs, interviews, using the workforce center resources. The letter TWC sends you explains what counts in your area.

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don't blow off the work search log either, they actually do audit people. my neighbor got a letter asking for hers

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Since you have four years of wages at this job your weekly benefit amount should be decent. The way TWC figures it is they take your highest earning quarter from roughly the 12 months before your claim and divide by 25. Max is $619 a week right now for new claims. So if your best quarter was solid you should be getting a reasonable amount while you look for work.

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I was making about $52,000 a year so my quarters were pretty consistent. Is there a calculator somewhere or do I just wait to see what TWC assigns?

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TWC mails you a Benefit Wage Statement after you apply that shows your base period wages and your weekly benefit amount. That's when you find out the official number.

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Just double-check those wages look right when you get it. If a quarter is missing or lower than expected, there's an alternate base period option for certain medical situations, but for a standard firing situation you just review and confirm what they calculated.

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My coworker told me that if you get fired for performance you have to prove you weren't committing misconduct, like the burden falls on you to show you were innocent. Is that actually how it works at TWC?

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TWC looks at what both sides say — the claimant's explanation and the employer's response both go into the file. It's not really framed as one side having to prove something to the other. Just give your honest account of what happened and let TWC evaluate it.

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Okay that makes more sense. My coworker made it sound like I'd have to show up to some hearing and defend myself before I even knew if I was approved.

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A hearing only happens if you or the employer appeals the initial determination. The first step is just TWC reviewing the written information both sides submit.

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The appeal process is worth knowing about even if you don't need it yet. If TWC denies you and you think they got it wrong, you have 14 calendar days from the date printed on the determination letter to file an appeal in writing. You can do it through UBS online, in person at a Workforce Solutions office, or by mail or fax. Phone and email don't count. First level is a telephone hearing with a Hearing Officer.

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Fourteen days goes fast. I'm going to put a reminder in my phone the moment I get any letter from them.

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Smart move. And keep submitting your payment requests on time all through the appeal — TWC can only pay weeks you requested on schedule, so don't stop just because you're waiting on a decision.

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i let my payment requests lapse during my appeal thinking i'd sort it out after and lost those weeks. don't do what i did

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Applied for benefits after a firing two months ago and honestly the online application through UBS was straightforward. The part where you explain your separation is a text box and I just wrote out exactly what happened in plain language. Got approved about three and a half weeks later. The employer apparently said it was performance-related and TWC decided that wasn't misconduct.

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This is exactly what I needed to hear. Plain language in the text box, specific details, honest account — got it.

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Don't overthink the wording. Just be factual and specific. 'I was told on this date, by this person, that I was being terminated for performance, I had not received any written warning, and my metrics were as follows' — that kind of thing.

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The ReliaCard debit card situation confused me when I first got approved. TWC sends a U.S. Bank ReliaCard to your address within about 10 business days of your first payment going out. After that first one, money shows up within two business days of each payment request being processed. If you want direct deposit instead you can set that up through UBS.

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I'd probably rather have direct deposit than a new debit card floating around. I'll set that up as soon as I know I'm approved.

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You can set the preference before approval even, I think. Worth logging into UBS and checking the account settings early.

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Had a similar firing situation last year and ended up needing to call TWC about a question on my determination letter. Used claimyr.com to get through — my situation was that my former employer disputed something in my separation explanation and an agent walked me through what the dispute actually changed about my file and whether I needed to respond. Saved me a lot of guessing.

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Did you end up needing to submit anything additional after talking to the agent?

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The agent told me I could submit a written response through UBS if I wanted to add information, which I did. It's good to know that option exists even after the initial application.

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Good to know there's still a way to add information after you've already applied if something comes up with the employer's response.

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NOBODY told me about the waiting week when I went through this. After you get approved, TWC holds your first payable week — you don't actually get that money paid out until you've been paid at least twice your weekly benefit amount AND you either go back to full-time work or use up all your benefits. If you go back to work you have to actively request that waiting week through UBS or Tele-Serv, it doesn't release automatically.

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So that first week just sits there until one of those two things happens? That's a little confusing but good to know it's not lost.

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Not lost, just held. It eventually comes to you one way or another as long as you meet the conditions.

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i thought the waiting week was something they just kept and never paid out, glad to know that's wrong

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The ID.me verification thing tripped me up after I applied. TWC sent me a notice to verify my identity and you do it either online through ID.me or in person at a post office. The in-person option has a 7-day deadline from when you get the enrollment code, so if you go that route don't sit on it. The online ID.me path you have more time but just get it done fast so your claim doesn't sit in limbo.

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I hadn't heard about this step at all. So it's separate from the application itself? Just a verification notice that might or might not come?

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TWC sends it to some people, not all. If you get one, do it immediately. Missing it delays or kills your benefits.

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Definitely log into UBS regularly to check for any notices. TWC updates things nightly so checking once a day is enough.

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Went through almost this exact scenario with a termination for 'attitude problems' which I guess is their version of performance issues. TWC's determination came back approved. The employer said I violated company policy but couldn't give a specific policy or incident. My advice: be ready to appeal even if you're confident you'll be approved, just have the information ready. 14 days goes by fast when you're stressed.

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Attitude' problems 'and performance' issues both sound like vague terms that might not meet the misconduct bar. Glad to hear yours camethrough.

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The vagueness worked in my favor. If the employer can't point to something specific — a policy I broke, a law I violated, a specific incident — then the vague label doesn't hold up as misconduct.

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My cousin had a situation where he got fired and also had a small side gig doing delivery work. He was nervous about reporting it but you have to report any earnings on your payment request, including gig work. The way it works is you can earn up to 25% of your weekly benefit amount without it reducing your payment at all, and above that the extra comes off your payment dollar for dollar. He reported everything honestly and it worked out fine.

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I don't have any side work right now but good to know in case I pick something up while job hunting. Report it, don't hide it.

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Yeah TWC asks on every payment request and gig income counts. Net profit for self-employed stuff. Just report it honestly.

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Not reporting earnings is classified as fraud and comes with a 15% penalty on top of whatever you owe back. Not worth it.

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My claim got hung up in adjudication for two weeks after I applied and I had no idea what was happening. Nobody told me that adjudication just means TWC is still investigating the specific issue — in my case the job separation. Claimyr got me through to an agent who confirmed the hold was on the separation determination, not my entire claim, and that I should keep doing payment requests in the meantime. Knowing that made the wait bearable.

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Adjudication is the investigation stage? I kept seeing that word and wasn't sure if it meant I'd already lost or if it was just a pending review.

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Pending review is exactly right. It doesn't mean denied. It just means they're still looking into the specific issue. Keep requesting payments while it's happening.

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This is a really common source of panic. Adjudication is not an appeal — an appeal is something you file after a formal decision. Adjudication is just TWC working through the question before any determination goes out.

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One last practical thing: the base period for your claim is the first four of the last five completed calendar quarters before you file. For a claim filed now in late 2026, that roughly means your wages from July 2025 through June 2026 are what count. So that four-year tenure you mentioned should show up solidly in those quarters.

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That's helpful for understanding the math. Four consistent years means those quarters should all show real wages, which I assume helps the weekly amount calculation.

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Exactly. The weekly amount comes from your highest single quarter in that base period. Four steady years means you're not going to have a low-quarter problem dragging your number down.

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Benefits can run up to 26 weeks within a 52-week benefit year from your filing date — just so you're not planning around the idea that it goes indefinitely. Enough time to do a solid job search though.

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