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Julia Hall

Can you get unemployment if you are on social security? Texas TWC question

My situation is a little complicated and I'm hoping someone here has dealt with this before. I worked part-time at a distribution warehouse for about four years, got laid off in October when they consolidated our shift, and I'm also collecting Social Security retirement benefits — have been for the past two years. When I tried to look up whether I'd even qualify for unemployment, I got completely mixed signals. Some stuff I found online seemed to say Social Security would reduce my unemployment payment, other stuff said it wouldn't matter at all. I finally filed a claim through UBS last week because I figured I'd at least try, but now I'm just sitting here not knowing what to expect. My weekly earnings at the warehouse were pretty steady so I think I'd have enough in my base period to qualify wage-wise, I just don't know if Social Security is going to cancel out whatever I'd get from TWC. Has anyone actually been through this? Did Social Security affect your weekly benefit amount?

Good news on the Social Security piece — TWC doesn't deduct Social Security retirement from your unemployment. I went through almost the exact same thing last year, laid off from a part-time job while already drawing SS retirement, and my weekly benefit came through completely untouched by it. The SSI and SSDI situation is a little different because those involve ability to work questions, but plain retirement? Doesn't reduce your payment.

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That's such a relief to hear. So retirement SS is treated differently from disability SS when it comes to TWC? I'm on straight retirement, not disability, so it sounds like I should be okay.

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Yep that's how it works. Retirement doesn't come off your benefit, but ability and availability to work full-time is still something TWC looks at every week regardless.

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Makes sense. I'm definitely available for full-time work, the warehouse job was part-time by choice so that shouldn't be an issue.

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Wait I thought Social Security always got deducted, like pensions do. Isn't SS basically a pension?

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Pensions only get deducted if they're from an employer who was in your base period — like if your old company pays you a pension, that might reduce your UI. Social Security retirement is totally separate and TWC doesn't take it off. Completely different thing.

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oh ok didn't realize there was a distinction there, thanks for the correction

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My mother-in-law had this exact question a few months ago and I used claimyr.com to get her through to a live TWC agent because she kept hitting busy signals. She needed to ask specifically about her Social Security and whether she needed to report it somewhere on her payment requests. The agent confirmed SS retirement doesn't reduce her weekly amount, but she did need to make sure she listed it under other income when she applied. Worth a call if you need a straight answer from TWC directly — there's also a video walkthrough at https://youtu.be/V-IMvH88P1U that shows how it works.

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I did see a question about other income when I was filing the initial application. I listed the Social Security amount there. Hoping that's all they needed from me upfront.

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My situation involves a small pension on top of everything so I want to make sure I report things right too. Might try that to get specifics on mine.

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The other income question on the application is the right place for it. Good that you already did that.

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One thing that actually tripped me up was confusing the application with what they call a payment request. When I first applied I thought I was done and just waiting. Turns out you have to go back into UBS and submit a payment request every two weeks, separately from the application, or you don't get paid even if you're approved. The payment request is where you report any work and earnings for those weeks, plus income from other sources.

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I did get a letter about payment requests and the dates, so I knew that part was coming. First one should be in a few days. Do I keep reporting the Social Security amount on every payment request?

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Every payment request asks about income from other sources, so yes, report it each time. Better to report it than skip it.

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Definitely report it every time. The payment request form asks week by week and you just answer honestly each time around.

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Does your base period have enough wages? That part is what I'd be worried about if the job was part-time. TWC looks at the first four of the last five completed calendar quarters before your claim date, and you need wages in more than one of those quarters plus your total has to be at least 37 times your weekly benefit amount.

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I worked there for four years steady even if it was part-time, so I had wages in multiple quarters. Hoping the numbers work out. I won't know the actual weekly amount until the determination comes through.

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Four years of steady wages even part-time should give you a solid base period. The weekly amount is basically your highest quarter divided by 25, so you can get a rough estimate if you have your pay stubs.

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right if your best quarter had decent hours that number can be higher than you'd expect from a part-time gig

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What about work search? I'm 68 and also collecting Social Security and just got laid off from a hotel job. Do they really make you apply to jobs every week? I'm not sure how many I'm supposed to do in my county.

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Work search is required yes. The number of activities per week depends on which county you're in — TWC mails you a letter with your specific number after you apply. Some counties require more than others. Keep a log of everything you do because TWC can ask to see it at any time.

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Okay so I need to wait for that letter before I know my exact number. Got it. I registered on WorkInTexas.com already, is that one of the activities?

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Registering is required but it's a one-time thing, not a recurring weekly activity. Your weekly activities are things like submitting applications, attending job fairs, things like that. The letter will spell out what counts.

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My claim just went into adjudication after I applied, which is stressing me out. Is that normal or does it mean they found a problem?

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Adjudication just means TWC is looking into something before they can make a decision — could be the job separation, a work search question, anything. It doesn't automatically mean bad news. You just have to wait for a determination letter.

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okay that makes me feel a little better. How long does that usually take?

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The determination can take around four weeks from when you applied. TWC mails separate determinations for each issue they look at.

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Keep submitting payment requests on schedule the whole time even with adjudication pending. You won't get paid until it clears but if you miss a payment request window you lose that week.

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Can I ask something that might be dumb — the original post mentioned the base period. I always mix this up. Is the base period the same thing as the benefit year?

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Different things. The base period is the four quarters of your past wages TWC uses to figure out if you qualify and how much you get. The benefit year is the 52 weeks from when you applied, which is how long you have to collect whatever you're entitled to.

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okay that actually makes a lot of sense when you explain it that way, thank you

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I mixed these up for weeks before someone explained it to me. Very common confusion.

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Got laid off three weeks ago and my claim is approved but I haven't gotten my ReliaCard yet. Is there something wrong?

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The card takes up to 10 business days after your first payment to arrive. If it's been longer than that you can contact U.S. Bank directly or call TWC. Also double check that you've actually had a first payment processed, not just an approval.

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Ah — I might not have had an actual first payment yet. Still waiting on the first one. That would explain it.

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yeah the card doesn't ship until actual money moves so approval alone doesn't trigger it

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Another thing worth knowing for people on Social Security who get laid off — the waiting week. TWC holds your first payable week, but it eventually gets paid out. You need to have received two times your weekly benefit amount AND either go back to full-time work or use up all your benefits. If you go back to full-time work you have to request the waiting week yourself through UBS or Tele-Serv.

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So the waiting week isn't just automatically released after a couple payments?

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Both conditions have to be met. Two times the weekly amount paid out, plus returning to full-time work or exhausting benefits. If you return to work you have to actively request it — it doesn't happen on its own.

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Good to know. I would have assumed it just came automatically after a while.

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I didn't know you had to request it manually if you go back to work. Would have missed that.

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Does anyone know if gig work counts as earnings you have to report? I do some weekend delivery driving while collecting and wasn't sure if that's something I'm supposed to log on my payment requests.

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Yes, gig work counts. All work counts — side jobs, gig apps, reselling, everything. For self-employed work you report net profit. And you report it for the week you did the work, not when the app pays you out.

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Okay noted. So if I drove on a Saturday I report it in that Sunday-to-Saturday week even if the deposit hits my account the following week. Got it.

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I did not know it was based on when you worked, not when you got paid. That's an important detail.

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TWC'S PHONE LINES ARE JUST BROKEN. I've called probably 40 times since I filed my claim and either get a busy signal or get hung up on after waiting forever. How is anyone supposed to get answers about their claim?

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It's genuinely terrible. I had the same experience. I ended up checking UBS obsessively every day for updates instead.

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UBS just shows the same status for weeks with no explanation. I need an actual human.

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Used claimyr.com last week to get through for my own claim — needed to ask about a determination letter I didn't understand. It waits on hold for you and calls you back when a live agent picks up. Agent walked me through exactly what the determination meant and what my next step was.

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My cousin tried to tell me that if you're on Social Security you can't collect unemployment at all, that you're locked out. That is not right, correct?

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Not right at all. Social Security retirement doesn't disqualify you from unemployment. You still have to meet the regular requirements — base period wages, job separation not being your fault, available for full-time work, doing your work search activities. SS retirement just doesn't reduce your weekly amount on top of that.

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Okay good. My cousin was pretty confident about it and had me worried for a minute.

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A lot of people assume SS and unemployment can't go together. It's one of those things that sounds logical but isn't actually how the rule works.

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Filed my payment request this morning and realized I didn't mark something correctly — I forgot to report some side income from one week. Can I go back and fix it?

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Call TWC's Tele-Center at 800-939-6631 as soon as you can to correct it. Don't just leave it because unreported earnings can turn into an overpayment situation and those have to be repaid.

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Is an overpayment a big deal if it was an honest mistake?

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TWC has to recover every overpayment no matter what, even if it wasn't intentional. There's no forgiveness or hardship exception. So getting ahead of it by calling to correct the record is way better than waiting.

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This is exactly why I'm scared of this whole process. Easy to mess something up and then owe money back.

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Quick question — I know you can earn a little while collecting without it reducing your payment. Is it 25% of your weekly amount that you can earn before it starts cutting in?

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Yes, 25% of your weekly benefit amount is the threshold. Anything up to that, no reduction. Above it, the extra amount comes off your payment dollar for dollar. So if your weekly amount is $400, you can earn $100 and get the full $400. Earn $150 and your payment drops by $50.

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okay so it doesn't just cut off completely, it tapers. that's actually more reasonable than I expected

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Right. Earning more than the weekly amount plus that 25% buffer is the point where you'd get nothing for that week.

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Something I want to flag for the original poster — did you register on WorkInTexas.com yet? That's a required step when you apply and it's separate from UBS. Easy to overlook.

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I did register there, the application process walked me through it. It uses the same login as UBS which I thought was convenient.

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Good — a lot of people miss that step and then run into issues when TWC checks.

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didn't realize they're the same login, that actually makes things simpler

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For anyone on Social Security Disability specifically (not retirement), the ability-to-work question is what matters. TWC requires that you're able to work full-time and available for full-time work every single week you claim benefits. If your SSDI claim is based on not being able to work, that's going to conflict with what you're certifying to TWC.

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So SSDI and SSI are more complicated than regular retirement SS when it comes to unemployment?

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Yes, because eligibility for those programs often involves showing limited work capacity. Unemployment requires the opposite — that you're able and ready for full-time work. They're not impossible to have at the same time but it depends on your specific situation.

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This distinction is worth understanding before filing. Good that someone clarified this in the thread.

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My determination finally came and it says I can be paid. I nearly cried. Applied mid-October and it took about 3.5 weeks. For anyone stressing while waiting — it does eventually come through.

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Really glad to hear this. Gives me some hope. Did Social Security come up at all in your determination, or was it just standard approval language?

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Just standard language. Social Security wasn't mentioned at all in mine. I had reported it on the application and no one made it into an issue.

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This is reassuring. I've been worried the SS piece would trigger extra scrutiny.

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My appeal hearing is coming up and I'm terrified. I quit my last job because conditions were genuinely unsafe and TWC disqualified me. Now I have to explain my side over the phone to a Hearing Officer.

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Bring documentation — photos, incident reports, anything that shows conditions were unsafe. For a quit to be considered good cause under TWC rules, you generally need to show the conditions were genuinely dangerous and that you tried to get them fixed before you left. Documented proof is what moves these hearings.

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I did report the safety issues to management in writing a couple months before I quit so I have emails. Hoping that helps.

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Written documentation like that is exactly what you want. Keep requesting payment on schedule the whole time the appeal is processing — if you stop making requests and later win, you won't get paid for the weeks you skipped.

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Good luck with the hearing. The process is slow but appeals do get won with the right documentation.

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Last question from me — once TWC finds out about my Social Security retirement income, do they tell Social Security about it? Like is there a reporting loop the other way too?

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TWC doesn't report your unemployment benefits to Social Security in a way that would affect your retirement payments. What does matter is federal taxes — unemployment is taxable income and you'll get a 1099-G from TWC in January. Social Security benefits are a separate tax question entirely.

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Okay good. I was worried collecting unemployment would somehow mess with my Social Security.

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Unemployment benefits don't affect your Social Security retirement amount. They're completely separate systems.

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Glad this came up. I had the same underlying worry and now I feel settled about the whole thing. Filed my first payment request yesterday, everything looks normal on my end so far.

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Does TWC audit work search logs or do they mostly just take your word for it?

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TWC can ask to see your work search log at any time — it says so right in the requirements they send you. Most people never get asked, but if they do request it and you don't have it, your benefits can be stopped. Keep the log every week regardless.

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I've been keeping mine in a Notes app on my phone, is that acceptable?

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The format doesn't matter as long as it has the employer name, contact info, date, and type of activity. Phone app, spreadsheet, paper — whatever you'll actually maintain consistently.

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i use a google doc, been doing it since week one just in case

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Used claimyr.com this afternoon — needed to ask TWC about a mail issue, apparently my determination letter went to an old address. Agent looked up my account and confirmed my claim status and updated the address on file. Took care of something that would have kept me in the dark for weeks.

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Address issues with TWC mail are so stressful. Glad you got that sorted out before a deadline passed.

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The agent confirmed my appeal window hadn't closed yet so I was still okay. Would have been a disaster if I'd just waited.

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