I'm going through this EXACT same thing right now and it's incredibly frustrating! Filed my claim 2 weeks ago, got the "ineligible" determination 3 days ago with no prior warning about needing ID verification. Just like you, I only found out what documents they needed after getting that determination letter. I uploaded my driver's license and a bank statement immediately, but my status still shows ineligible and there's been zero confirmation they received anything. Reading through all these comments has been both helpful and terrifying - the fact that the document portal might be broken or just sits in an unmonitored queue is really concerning. I've been doing the callback request every morning at 7am for the past 3 days with no luck, but I'm going to keep trying. Based on what everyone's shared here, I'm also going to start requesting payments even though it says I'm ineligible - I had no idea that was the right thing to do! This whole system really does feel intentionally designed to make people give up. But reading everyone's success stories gives me hope that if I stick with it and use the right terminology (like asking for the "ID Verification Special Processing Queue"), I can get through this. Thanks to everyone for sharing their experiences - this community is a lifesaver!

I'm so sorry you're going through this - the TWC ID verification process is absolutely broken and designed to frustrate people into giving up. I went through something very similar about 6 weeks ago and it was one of the most stressful experiences I've had with any government agency. A few things that helped me get through it: 1) Keep requesting payments every two weeks even though it says you're ineligible - this was crucial advice I got here and I'm so glad I followed it because I got all my backpay once approved 2) The 7am callback strategy really does work better than other times - I finally got through on my 5th attempt doing this 3) When you do get an agent, immediately ask to be transferred to the "Identity Verification department" and specifically ask them to check if your documents are in the "ID Verification Special Processing Queue" - these exact phrases seem to be magic words 4) Don't trust that uploading documents to their portal means anything - my documents sat there for 3 weeks until an agent manually flagged my account for expedited review The whole system is intentionally obtuse and I'm convinced they're hoping people will just give up and stop filing. But stick with it! Almost everyone I've seen post here who kept pushing eventually got approved and received their full backpay. It's infuriating that we have to jump through these hoops for benefits we're entitled to, but don't let them win. Hang in there and keep us posted on your progress!

I'm so sorry you're dealing with this - it's incredibly frustrating when employers try to rewrite history to avoid their unemployment obligations. Based on everything you've described, you absolutely should file for benefits immediately. Don't let their fabricated termination reason discourage you from applying. Your situation has all the hallmarks of a strong unemployment case: you were hired for a remote position, worked remotely successfully for 2 years, properly notified your employer about your move and received approval, and then were suddenly terminated for not being able to do in-office work that was never part of your job. That's textbook "substantial change in working conditions" that TWC recognizes. A few key things to remember when filing: - Be completely factual about the circumstances - don't speculate about their motives - Emphasize that your position was designated as remote from day one - Mention that you had approval for your move and continued performing your duties successfully - Save every piece of documentation you have about the remote nature of your role Even if you get initially denied (which happens in many disputed cases), don't give up. The appeals process is designed exactly for situations like this where employers try to manipulate the system. From what others have shared, success rates are high on appeal when you have documentation proving your job was truly remote. File tomorrow and don't let them intimidate you out of claiming benefits you've earned. You've got this!

I'm a former TWC case worker and want to add something important that hasn't been mentioned yet. When you file your claim, there's a specific section where you describe the reason for separation. For your situation, select "Discharged/Fired" and then in the explanation field, use language like "terminated for alleged inability to perform in-office duties despite position being designated as fully remote since hire date." The key is being precise about the timeline - you were hired for remote work, performed remotely for 2 years successfully, moved with employer knowledge/approval, and THEN they claimed you couldn't do in-office work that was never required. This sequence matters because it shows the employer changed the terms after the fact. Also, Texas has a "good cause" provision that protects employees when employers make substantial changes to working conditions without reasonable notice. Moving 200 miles away with approval and then being fired for not being in-office absolutely qualifies. One more tip: when TWC calls you for the separation interview (usually within 7-10 days of filing), have your timeline and documentation ready. They're required to give your employer equal opportunity to present their side, but if you're prepared with facts and dates, you'll be in good shape. Don't worry about the initial determination too much - appeals exist for exactly these situations where employers try to rewrite history.

UPDATE: I finally got through to TWC today! I used the Claimyr service after struggling for days to get through on my own. The agent confirmed they received both of my mailed registration forms, but they hadn't been processed yet. She was able to verify my work registration on the spot and said my claim should update to eligible within 48 hours. She also confirmed I'll get backpay for the missed weeks as long as I've been doing my regular payment requests (which I have). Such a relief! Thanks everyone for your help and suggestions!

Congrats on getting it resolved! Your experience is a perfect example of why it's so important to speak directly with an agent when dealing with these registration issues. For anyone else reading this thread who might face similar problems, a few key takeaways: 1. Don't panic if your claim shows ineligible due to late work registration - it CAN be fixed 2. Keep doing your payment requests even while ineligible 3. Getting through to an agent (whether by persistent calling or using services like Claimyr) can resolve it immediately rather than waiting weeks for mail processing 4. Always verify that ALL your requirements are met when you speak to an agent - work registration AND work search activities Thanks for updating us with your resolution - it really helps other community members know what to expect and what actually works!

One more thing - if you can't find the card and need to request a replacement, be prepared to wait another 7-10 business days. If you're in a financial pinch, definitely switch to direct deposit like someone suggested above. Your existing funds will transfer to the new payment method.

Glad you found it! This is such a common issue - I work at a local community center and we get people asking about this all the time. The plain white envelope from U.S. Bank really does look like a credit card solicitation. We actually started telling people to expect it in our unemployment workshops because so many folks were accidentally throwing them away. Setting up direct deposit is definitely the way to go for future payments - much more reliable than waiting for mail!

I've been filing TWC payments for about 8 months and your 7am filing time is perfect! That puts you right at the front of their daily processing queue. Since your status shows "processed," you should definitely see the deposit by Wednesday or Thursday morning. One tip - download the ReliaCard mobile app if you haven't already. The deposit usually shows up there first, sometimes even before 6am, and you can set up push notifications so you'll know the moment it hits. This takes away all the guesswork and constant checking. Given that it's Tuesday and you filed early morning with a clean processed status, I'd bet on Wednesday or Thursday morning at the latest. The system has been pretty reliable lately for most people despite some of the horror stories you might read.

I've been filing TWC for about 10 months now and wanted to reassure you - filing at 7am this morning was absolutely the right move! You're definitely at the front of their processing queue. Since your status already shows "processed," that's a really good sign that everything went through cleanly without any flags or issues. In my experience, when you file that early on a Tuesday with processed status, you're looking at Wednesday or Thursday morning for the deposit to hit your ReliaCard. The deposits typically appear between 6-9am, so check first thing in the morning rather than throughout the day. One thing that helped me manage the anxiety of waiting - the ReliaCard app shows pending deposits sometimes a few hours before they're actually available to spend, so you might get advance notice that it's coming. Given your timing and clean status, I'd be very surprised if you don't see it by Thursday morning at the absolute latest.