Just a quick update on recent TWC procedures: As of May 2025, they've implemented a new Identity Verification Queue that's separate from regular processing. If you call and get through to an agent, specifically ask them to check if your documents are in the "ID Verification Special Processing Queue" and request they add an expedite flag to your claim. This new queue was created to address the backlog of verifications, but many agents don't mention it unless specifically asked. It can reduce your wait time from 2-3 weeks down to 2-3 days if they place your documents in this queue.

I'm dealing with this exact same situation right now! Filed about 2 weeks ago and got hit with the "ineligible" determination yesterday. Like you, I had no idea what documents they needed until I got that letter. It's so frustrating that they don't tell you upfront what the ID verification process involves. I uploaded my driver's license and a utility bill this morning, but after reading all these comments I'm realizing I probably need to be more proactive about getting on the phone with them. The fact that the document portal might be broken or just sits in an unmonitored queue is really concerning. Going to try the 7:00am callback request tip tomorrow and see if I can get through. Thanks everyone for sharing your experiences - at least now I know to keep requesting payments even though it says I'm ineligible. This whole system feels deliberately designed to make people give up, but I'm not going to let them win!

Keep track of ALL your work search activities starting immediately. Even if your claim is pending or denied initially, you'll need to show you've been looking for work (minimum 3 work search activities per week in Texas). If you win your appeal, you'll only get paid for weeks where you completed and documented your work search activities. Create a spreadsheet with dates, company names, positions applied for, application methods, contact info, etc. TWC can audit your work search records at any time.

I'm going through something very similar right now! My employer also tried to claim I couldn't perform "essential job functions" after I moved, even though I'd been working remotely successfully for over a year. One thing that really helped me was creating a detailed timeline with dates and screenshots of everything - the original job posting showing it was remote, emails about my move being approved, performance reviews showing I was meeting expectations while remote, etc. The more documentation you have, the stronger your case. Also, when you file your claim, they'll ask for your employer's contact information. Make sure you give them the HR department's info, not just your direct manager, since HR will be handling the unemployment claim response. Sometimes managers aren't even aware what HR submits to TWC. I'm still waiting on my determination, but my lawyer friend said cases like ours (where employers retroactively change job requirements) have a high success rate on appeal if they get denied initially. Stay strong and don't let them intimidate you out of filing!

UPDATE: I finally got through to TWC today! I used the Claimyr service after struggling for days to get through on my own. The agent confirmed they received both of my mailed registration forms, but they hadn't been processed yet. She was able to verify my work registration on the spot and said my claim should update to eligible within 48 hours. She also confirmed I'll get backpay for the missed weeks as long as I've been doing my regular payment requests (which I have). Such a relief! Thanks everyone for your help and suggestions!

Congrats on getting it resolved! Your experience is a perfect example of why it's so important to speak directly with an agent when dealing with these registration issues. For anyone else reading this thread who might face similar problems, a few key takeaways: 1. Don't panic if your claim shows ineligible due to late work registration - it CAN be fixed 2. Keep doing your payment requests even while ineligible 3. Getting through to an agent (whether by persistent calling or using services like Claimyr) can resolve it immediately rather than waiting weeks for mail processing 4. Always verify that ALL your requirements are met when you speak to an agent - work registration AND work search activities Thanks for updating us with your resolution - it really helps other community members know what to expect and what actually works!

One more thing - if you can't find the card and need to request a replacement, be prepared to wait another 7-10 business days. If you're in a financial pinch, definitely switch to direct deposit like someone suggested above. Your existing funds will transfer to the new payment method.

Glad you found it! This is such a common issue - I work at a local community center and we get people asking about this all the time. The plain white envelope from U.S. Bank really does look like a credit card solicitation. We actually started telling people to expect it in our unemployment workshops because so many folks were accidentally throwing them away. Setting up direct deposit is definitely the way to go for future payments - much more reliable than waiting for mail!

Just to follow up on the holiday question - yes, federal holidays will delay processing by one business day. The upcoming holiday will only affect you if your payment would normally fall on that day. Also, seeing 'payment processed' status is a great sign! That typically means the payment has been approved and is in the queue for deposit. You should definitely see it within the next 2-3 business days.

I've been filing TWC payments for about 8 months now and the timing is pretty consistent. Since you filed at 7am this morning, that's actually perfect timing - right when their system processes the overnight queue. In my experience, if you file before 8am on a weekday, you're usually looking at 2-3 business days max. The ReliaCard deposits typically hit between 6-9am when they do come through. Since today is a weekday, I'd expect yours by Wednesday or Thursday morning. Just make sure to check your TWC account online to confirm the payment status shows as "processed" - that's usually a good indicator everything went through smoothly.