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I'm so upset right now! TWC just disqualified my claim saying I 'did not like the work conditions' which is NOT what happened. I quit my job because of ongoing sexual harassment and a hostile work environment. I clearly stated this in my resignation letter too. The caseworker called me for an interview last week and kept asking why I didn't leave the job sooner, which felt like victim-blaming! When I tried to explain the sexual harassment incidents, she literally said she 'didn't want to talk about that' and changed the subject. Then BAM - got my determination letter yesterday saying I'm disqualified. Does TWC not take sexual harassment seriously?? I have text messages, emails, and witnesses to back up my claims. How do I appeal this decision? What evidence should I submit? Has anyone successfully appealed a similar situation? I'm panicking because I NEED these benefits to survive until I find another job.
Hey y'all, I'm really starting to worry here. I requested my first unemployment payment on March 26th (about 8 days ago), but haven't received anything. When I log into my TWC account, it just shows zero under payment amount. No pending status, no processing message, literally nothing. Just ZERO. Do I need to call them? Is this normal for first-time payments? I've got rent coming up and was really counting on this money being here by now. Anyone know how long first payments usually take to process? The confirmation page said 2-3 business days when I submitted the request.
UPDATE: Finally got through to TWC after trying for three days straight! Turns out there was a "pending verification" flag on my account because my former employer initially contested my claim but then withdrew their contest. The TWC rep cleared it manually and said my payment should process within 48 hours. She also said they're going to backdate it so I won't lose any money. Thanks everyone for your help and suggestions!
So glad you got it resolved! This is exactly why I always tell people to call when payments are delayed beyond the normal timeframe. The TWC website rarely shows the specific flags or issues holding up claims, but the agents can see everything on their end. Your situation with the employer contest being withdrawn is actually pretty common - employers sometimes file contests automatically but then realize they don't have grounds to dispute it. The important thing is you'll get all your back pay, so you didn't lose anything except the stress of waiting! Hope your future payments come through smoothly.
Has anyone dealt with an employer who keeps getting appeal hearings even after missing deadlines? My situation is ridiculous. TWC initially approved my benefits (determination said I was fired but NOT for misconduct). My former employer completely ignored the initial paperwork deadline (the 14-day response window to be considered a party of interest). Then suddenly, a MONTH later, he filed an appeal! I went through the first appeal hearing about 6 weeks ago, and guess what? The employer didn't even bother to show up! One of the main questions on the hearing agenda was whether he should even be considered a party of interest since he missed the original deadline. Now the crazy part - he requested ANOTHER appeal, and TWC actually granted it! I'm completely shocked they're giving him a second chance when he couldn't be bothered to show up the first time. This whole process has dragged on so long that I just claimed my final week of benefits. Do I seriously have to attend this second appeal hearing? Has anyone experienced an employer who kept appealing like this even after missing deadlines and hearings? How did your situation turn out? I'm worried they might try to make me repay benefits if he somehow wins this time.
I went through almost the exact same situation last year! My former employer missed the initial deadline, then filed an appeal weeks later, and when they didn't show up to the first hearing, they were somehow allowed to file yet another appeal. It's incredibly frustrating how the system seems to give employers endless chances while we have to jump through every hoop perfectly. In my case, I did have to attend the second hearing (which was indeed a Commission Appeal), and I'm glad I did because the employer actually showed up that time with a lawyer. They tried to argue that they had "good cause" for missing everything, but since I had documented all the timeline issues and came prepared with my separation paperwork, I was able to successfully defend my case. The key thing that helped me was pointing out the pattern of non-compliance and asking the hearing officer to explain why procedural deadlines seemed to only apply to claimants, not employers. I also emphasized that I had been collecting benefits in good faith based on TWC's original determination and had relied on that income. Definitely attend your hearing next Tuesday - don't let them win by default after putting you through all this hassle. You've got this!
I requested my TWC payment yesterday morning through the Tele-Serv system but I'm getting worried because nothing is showing up in my payment status yet - not even a 'pending' notice. Usually by now I can at least see that it's being processed. Anyone else having similar issues with this week's payment? Is TWC experiencing delays? I've got rent coming up and really need this to hit my account on the normal schedule.
UPDATE: Just checked again and now my payment is showing as pending! Looks like it was just delayed by a day. Thanks everyone for your help and suggestions. For anyone else experiencing this, it seems like there's just a system delay this week.
Thanks for posting this update! I was getting worried about my payment too since I requested yesterday and hadn't seen anything yet. Really glad to hear yours showed up - gives me hope that mine will appear soon too. It's frustrating when they do system maintenance without better communication, but at least we know what's causing the delay now.
I'm so frustrated with TWC right now! I got approved for unemployment benefits last week, but I'm still not getting any money. My most recent decision letter says they need to verify my job separation was valid - but they ALREADY sent me a letter confirming it was valid three weeks ago! They also mentioned removing a payment block, but it's still there when I check online. I called the Tele-Serv number yesterday and the automated system told me my maximum benefit amount is $9,800, but that I've received $0 so far. I've submitted all my employment records through the portal and uploaded the separation documents they requested. What else am I supposed to do? Has anyone dealt with this contradiction in decision letters before? I've been requesting payment every two weeks for over a month now and still nothing in my account. My bills are piling up and I'm getting really worried.
Did you get this resolved? I'm curious if contacting your state rep or using Claimyr worked out for you. I'm dealing with something similar now (except my block code is different) and wondering what the most efficient solution was in your case.
Update: I ended up using Claimyr to get through to TWC yesterday morning. Got connected to a specialist in about 20 minutes! The agent explained that my employer had initially confirmed my separation reason, but then submitted additional information that triggered a review. She expedited the secondary review and manually removed the payment block. My payment was processed this morning and should be in my account tomorrow! So relieved this is finally resolved. If anyone else is dealing with this, definitely worth getting through to a real person rather than waiting for the system to sort itself out.
That's great news that you got it resolved! For anyone else reading this thread, Luca's experience highlights something important - sometimes employers submit additional information after the initial separation verification that can trigger these secondary reviews. It's not always about missing documents from the claimant's side. The key takeaway here is that getting through to an actual TWC specialist is usually necessary to understand what's really happening with your claim. The automated systems and online portals often don't show the full picture of why payments are blocked, especially when there are conflicting determination letters. Thanks for updating us on the resolution - these success stories help other people know what options actually work!
Mae Bennett
hey when is ur appeal hearing? mine took FOREVER to get scheduled, like 7 weeks after i filed the appeal request
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Gemma Andrews
AuthorThey haven't scheduled it yet. Just submitted my appeal yesterday. That's so long to wait! Were you able to request payment during those 7 weeks or did everything freeze until after the hearing?
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Mae Bennett
u HAVE to keep requesting payment every 2 weeks even tho u wont get paid yet!! if u win they'll pay u all the back weeks but ONLY if u kept requesting payment during the appeal process
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Emma Wilson
I'm so sorry you're going through this - sexual harassment cases with TWC can be incredibly frustrating but you absolutely have grounds for appeal. I went through something similar two years ago and here's what I learned: The key is reframing the narrative. Your caseworker documented it wrong - this isn't about "not liking work conditions," it's about a hostile work environment that made continued employment impossible. A few things that helped my case: - I organized all evidence chronologically with dates/times - I specifically highlighted each time I reported the harassment and the company's inadequate response - I brought a witness who testified about what they observed - I emphasized that I tried to resolve it internally before quitting The appeal hearing officer was night and day different from the initial caseworker. They actually listened and understood the legal distinction. Won my case and got 4 months of backpay. Keep your chin up - the system failed you initially but the appeal process can work if you're prepared. You've got solid evidence and the law is on your side. Document everything from here forward too, including your interactions with TWC during this appeal process.
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