anyone else have problems with the TWC website on payment request days?? it always crashes on me right when im trying to submit

Welcome to the unemployment club! 😅 I've been collecting benefits for about 6 months now and learned a lot through trial and error. Just to add to what others have said - TWC also sends text notifications when your payment is processed, so you don't have to keep checking the card constantly. You can sign up for these in your online account under "Contact Preferences." Also, if you ever have issues with the ReliaCard (like it gets damaged or stolen), you can request a replacement through US Bank, not TWC. Keep that customer service number handy because the card sometimes randomly gets declined at certain merchants for no reason. Good luck with your job search!

Update: I want to thank everyone for all the helpful advice! I emailed my state representative yesterday with details about my hardship situation. I also tried Claimyr this morning and actually got through to a TWC agent! They found that my claim was delayed because of an employer response issue - my former employer hadn't confirmed the reason for separation. The agent expedited my claim review due to my hardship situation with documentation I provided about my car. They said I should see a determination within 3-5 business days! I'm still nervous but at least feeling hopeful now. I'll keep doing my work searches while I wait.

So glad to hear you got through and found the issue! That employer response delay is super common - happened to me too. My former employer took forever to respond about my layoff details. Once that was cleared up, everything moved fast. Really smart move contacting your state rep AND using Claimyr. Hope you get that approval soon and can keep your car! The backpay should help catch you up once it comes through. Keep us posted on how it goes!

Just to clarify for everyone - there's an important distinction between regular Unemployment Insurance (UI) benefits exhaustion and Disaster Unemployment Assistance (DUA). When your regular UI benefits exhaust, you typically don't automatically qualify for DUA unless you're in an area affected by a federally declared disaster AND your continued unemployment is directly related to that disaster. The OP may have qualified because they were in an affected area and could demonstrate their continued unemployment was disaster-related. For most people whose benefits have exhausted, Extended Benefits or other UI extensions would be more appropriate than DUA (when available). If you need to contact TWC about your specific situation, persistence is key. If you're struggling to get through on the phone, consider scheduling an in-person appointment at your local Workforce Solutions office. They can sometimes help facilitate communication with TWC.

This is really helpful to hear! I've been struggling to get through to TWC for weeks after my benefits exhausted in early July. I'm also in one of the flood-affected counties but didn't realize I might still be able to apply for DUA. Did you have to provide any documentation proving your job loss was disaster-related, or was being in an affected county enough? Also, when you say you "completed 6 payment requests" - were those for all the weeks between when your regular benefits ended and when the DUA was approved? I'm trying to figure out how much backpay might be possible if I can get through to someone helpful like you did.

Hey, just checking back - did your payment ever come through? If not, you should definitely try to speak with someone at TWC directly. Sometimes there are processing delays that aren't visible on your account portal.

Glad to hear your payment finally came through! This seems to be happening more frequently lately - I've noticed several posts about random delays with ReliaCard payments. It's so stressful when you're depending on that money for essential expenses. For anyone else experiencing this issue, it sounds like waiting 24-48 hours is unfortunately becoming the norm, even though payments used to be much more reliable. Definitely keep checking your account throughout the day and evening since payments can post at odd hours now.

see! told ya not to panic 👍

Congrats on getting your first payment! That's such a relief when you're stressed about rent. For anyone else reading this thread who might be in a similar situation - Tyler's experience is pretty typical. First payments usually take 3-4 business days after processing, then subsequent payments are much more predictable (usually 2 business days). The key things to remember are: 1) Sunday doesn't count as a business day, 2) check your Correspondence Inbox for the payment statement to confirm processing date, and 3) make sure your bank info is correct. The waiting is nerve-wracking but the system does work!