PA UC system adding incorrect information to my weekly claims without my input - 3 weeks no payment

OMG YES!!!! This happened to me twice in January! The system kept saying I turned down work but I NEVER ENTERED THAT!! Took me like 5 weeks to get paid cause every time I called they'd say it was fixed but then it would happen again the next time I filed. So frustrsting!!

This is actually a somewhat common issue with the PA UC system after they did that software update in December. What's happening is there might be information saved in your claim history that's automatically being applied to new certifications. Here's what you need to do: 1. Take screenshots of EXACTLY what appears incorrect after you submit 2. Call and speak with a claims examiner (not just a regular agent) 3. Ask them to check your "claimant profile settings" for any saved responses 4. Request they submit an IT ticket specifically for this issue 5. File your next weekly certification by phone and explicitly tell the agent about the problem I went through this myself and it took about 3-4 weeks to permanently fix, but once they identified the issue in my profile settings, it stopped happening.

same here but mine was saying i had vacation days when i dont even GET vacation days at my part time job lol. took forever to fix and then my payments were all delayed

I work in HR and have seen this happen to several of our employees. It seems like the UC system is pulling incorrect data from employer quarterly reports and somehow mixing it with your weekly claims. The most reliable way to fix it is actually having your EMPLOYER call UC on your behalf and specifically reference the incorrect data being pulled from their employer account. Regular claimants calling often just get their immediate issue fixed but not the root cause, which is why it keeps happening week after week.

I had a similar issue but with earnings being added incorrectly. After trying to call for 2 WEEKS straight and getting nowhere, I finally used Claimyr (claimyr.com) to get through to an actual agent. They have this system that calls PA UC for you and gets you in the queue, then calls you when an agent is available. Saved me hours of busy signals and hanging on hold. There's a video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 When I finally got through, I asked specifically for a supervisor and explained that this was a recurring system issue, not just a one-time mistake. They had to escalate it to their IT department, but it finally got fixed. Haven't had the phantom entries since.

This is happening because the 2025 UC system update has a MAJOR GLITCH that they refuse to acknowledge!!! I've talked to FOUR different agents who all told me different things. One said it was my fault for entering wrong info (I DIDN'T), another said it was a known issue, another said I needed to file an appeal (for what???), and another just said to keep calling back. TYPICAL GOVERNMENT INCOMPETENCE! They don't care that people can't pay bills while they figure out their broken system. Meanwhile they're collecting interest on all the money they're not paying out!!

try fileing at a different time of day? i used to file at night and had problems but when i switched to morning it worked better idk why

This is actually related to the latest round of identity verification protocols. When there's a mismatch between what you report and what's in their system (even if THEIR system is wrong), it can trigger automatic flags. Key steps: 1. Request an "Identity Verification Interview" specifically 2. Ask them to review your "Base Year Employer Information" for accuracy 3. Have them check if your account has been flagged for "Special Claim Review" My sister-in-law worked for UC and said these phantom entries are often caused by automatic verification systems that pull incorrect historical data when there are similar claim patterns from previous benefit years.

u have to go to the career link office in person. thats the only thing that worked for me when this happened. they can see stuff in the system regular phone people cant

Just to follow up - were you able to get this resolved? For anyone else reading this thread later, there's now an official procedure for this issue. You need to: 1. Submit form UC-1699A "Data Correction Request" (available online) 2. Specifically mention "recurring data integration error" in the comments 3. Include screenshots or detailed descriptions of the incorrect entries 4. Request a "claim profile review" PA UC has acknowledged this is happening to some claimants due to a data migration issue when they updated their systems. The correction can take 2-3 weeks to fully process, but they should be able to release any held payments once they verify the issue.