PA UC sent approval letter then disqualification email one week later - What's happening?
I'm completely thrown for a loop right now. Last Thursday I received an official determination letter saying I qualify for PA unemployment benefits (even listed my weekly benefit amount as $487). I was so relieved! Then today, exactly 7 days later, I get this email notification saying I'm DISQUALIFIED for benefits. No explanation, no details on what changed. I've checked my dashboard and it shows both determinations - the approval AND the disqualification. Has the system glitched? Did they make a mistake? I was counting on this money since I was laid off from my hospital admin job last month. Anyone else dealt with contradicting determinations like this? I'm panicking!
22 comments
Nia Davis
This happens more often than you'd think. You likely have two separate issues being decided. The first determination was probably about whether you have enough wages/hours to qualify monetarily. The second determination might be about the reason you separated from your job. Check if the disqualification mentions anything about 'voluntary quit' or 'misconduct' - these are non-monetary eligibility factors. You should be able to see both determinations in your dashboard with different issue IDs.
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Luca Marino
•Ohhhh that might be it! The approval letter definitely mentioned my wages qualified me. Looking closer at the disqualification, it does mention something about 'discharge' - but I was laid off in a department reorganization, not fired for cause! How do I fix this misunderstanding?
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Mateo Perez
same thing happend to me!! first they say yes then they say no its like they dont even know what there doing. the whole system is a joke.
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Luca Marino
•It's so frustrating! Have you been able to get it resolved? I can't figure out who to even talk to about this.
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Aisha Rahman
You need to file an appeal ASAP. You only have 15 days from the date on that disqualification determination to submit your appeal. Don't wait. Even if this is a mistake that could be fixed with a phone call, the appeal preserves your rights. You can withdraw it later if the issue gets resolved another way. When you file the appeal, include any documentation showing the layoff was due to reorganization - termination letters, emails about the reorg, anything official. If your employer told unemployment you were discharged for cause rather than laid off, that's likely the problem.
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Luca Marino
•Thank you so much for this advice. I'll start the appeal today. I do have the official layoff letter that specifically mentions the reorganization affected 12 positions including mine. Should I upload that with the appeal?
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Aisha Rahman
•Yes, definitely upload that letter with your appeal! That's exactly the kind of evidence that helps win these cases. Also include any other documentation that shows it was a departmental reorganization rather than performance-related. Make copies of everything for yourself too.
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CosmicCrusader
U definitely need to tall to someone at UC. I tryed calling for 2 weeks straight with my issue and NEVER got thru. Busy signals or disconnected everytime. Finally used this service called Claimyr (claimyr.com) that got me connected to a rep within 20 mins! They have a video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2. The lady I talked to fixed my conflicting determinations issue right away, didnt even need to appeal. Sometimes these things are just system errors.
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Ethan Brown
•Is that service legit? Seems sketchy to pay just to talk to unemployment when its supposed to be free...
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CosmicCrusader
•Yeah its legit. I was skeptical too but was desperate after 2 weeks of trying. They just help u skip the busy signals. The rep I talked to said they see tons of claimants who use it because PA's phone system is so overloaded.
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Yuki Yamamoto
THEY DO THIS ON PURPOSE!!!! The system is DESIGNED to reject as many claims as possible. They approve you then disqualify hoping you'll just give up and not appeal. I've been through this NIGHTMARE three times in the last five years. Each time I appealed and won but it took MONTHS to get my money. Meanwhile I almost lost my apartment waiting. The PA UC system is BROKEN BY DESIGN. They don't want to pay benefits they're obligated to pay!!!!!
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Carmen Ortiz
•This is actually true. My cousin works for a state agency (not UC) and says they have crazy rejection quotas they have to meet. The whole system is rigged against workers.
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Nia Davis
•While the system definitely has problems, there's no evidence of quotas or intentional rejections. These contradicting determinations are usually because different issues are being reviewed separately by different examiners who don't necessarily coordinate. It's inefficient bureaucracy, not conspiracy.
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Carmen Ortiz
check ur correspondence section real careful and see if the disqualification letter gives the specific reason. sometimes they use weird codes or technical language thats hard to understand but explains why they disqualified u. my letter had section 402(b) which means they thought i quit but i was actually laid off. i had to appeal too.
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Luca Marino
•You're right - just found the code on my determination. It says Section 402(e) which I guess means misconduct? But there was no misconduct, I was part of a department-wide layoff! This is so frustrating.
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Aisha Rahman
•Yes, 402(e) is the misconduct section. Your employer likely reported your separation incorrectly. This happens a lot with large companies where HR doesn't properly code terminations in their system. Definitely appeal and bring your layoff documentation to the hearing. These kinds of errors get corrected once you have actual humans reviewing your specific evidence.
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Ethan Brown
when my brother got laid off from the amazon warehouse last year he got same thing happening. turns out they approved him for regular benefits but then disqualified him because they thought he should be on some other type of claim. took him forever to get it fixed.
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Luca Marino
•How long did it take your brother to get it resolved? I'm worried about how long I'll be without income.
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Ethan Brown
•like 5 or 6 weeks i think? but he got all the back pay once it was fixed
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Nia Davis
One last piece of advice - while your appeal is pending, CONTINUE TO FILE YOUR WEEKLY CLAIMS even though you won't get paid right away. If you win your appeal, they can only pay you for weeks you properly certified. I've seen too many people miss out on back payments because they stopped filing during the appeal process.
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Luca Marino
•Oh! I wouldn't have known to do this. Thank you so much for mentioning it. I'll definitely keep filing my weekly claims while waiting for the appeal hearing.
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Mateo Perez
•this is the most important advice right here!! my roomate lost out on 7 weeks of payments cuz she didnt know to keep filing while appealing. dont make that mistake!!!
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