PA UC claim stuck in 'audit' status for 8 weeks - normal wait time?

Audit status usually means they're reviewing your employment and wages from the past 18 months. This could happen if your employer contested your claim or if there's something in your work history that needs verification. Eight weeks is definitely longer than usual - most audits resolve in 3-4 weeks in my experience. Have you tried checking if there are any action items in your dashboard that need your attention?

OMG this EXACT thing happened to me!!! My claim was stuck in audit for like 2 months and I was FREAKING OUT. Nobody would tell me what was going on and I couldn't get anyone on the phone!!! I think the system is completely BROKEN and they don't care about us at all!!

I got through to an agent using Claimyr.com after trying for weeks on my own. The video demo (https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2) shows exactly how it works. My claim was stuck in audit because my previous employer had contested it, but I had no idea until I spoke with someone. They were able to tell me exactly what documents they needed to move the audit forward - turned out they sent letters to my old address. Got everything resolved in about a week after that call.

As someone who works with PA UC claims regularly, I can tell you that audit status usually means one of three things: 1. Your employer contested the claim 2. There's a discrepancy in reported wages 3. You have multiple employers in your base year and they're verifying all employment The standard processing time is 2-3 weeks, but with the current backlog, 8 weeks isn't unheard of. However, I would definitely recommend being proactive at this point. You should: 1. Keep filing your weekly claims even while waiting 2. Check your spam/junk folder for any correspondence 3. Try reaching a representative to check if they need any specific documents Don't upload random documents unless requested as this can sometimes further delay processing.

My claim was in audit for 6 weeks last year. turns out they sent me a letter asking for my 2023 w2 forms but it got lost in the mail. i only found out when i finally got thru to someone. might be worth checking if they need something from u that u didnt get

Im in week 5 of an audit right now and im going CRAZY!!! did anyone find a good way to get ahold of someone??? i tried the chat bot but it just gives me generic answers and im so stressed about paying rent next month

To answer your question about a specific department - for audit issues, you want to speak with the Claims Investigation Unit or sometimes called the Audit Department. When you call, specifically mention that your claim has been in audit status for 8 weeks and you're requesting information about what's needed to resolve it. And yes, if your employer is contesting, there's a specific process they have to follow. They would have received notification when you filed and had a limited time to respond. The fact that it's taking 8 weeks suggests there might be some back-and-forth happening that you're not seeing. One other thing to check - log into your dashboard and look for any correspondence in your message center. Sometimes they send requests for information through the portal rather than by mail.

Just to add - make sure you're continuing to complete your work search activities while waiting. I've seen people get denied because they stopped doing their work searches during a long audit period, thinking they didn't need to until the claim was approved. You need 2 work search activities per week in PA.

my bro had his claim stuck for like 3 months!!!! he said it was because he worked for 2 different companies in the last 18 months and they had to verify everything with both. so annoying how slow they are

To answer someone else's question - mine FINALLY got resolved after 10 WEEKS!!! It was ridiculous and I almost got EVICTED waiting for them to figure it out. When they finally approved it, they backdated all my payments though. So at least there's that. But they never actually told me what the issue was which is so FRUSTRATING!!!

I actually ended up contacting my state representative's office! They have people who work on UC issues and they contacted the office on my behalf. Then like MAGIC my claim was fixed within 3 days after waiting for 2+ MONTHS!!! Definitely try that if you can't get answers any other way!

@profile8 - Yes, Claimyr does work. I was skeptical too but I was desperate after weeks of busy signals. It connected me to an actual person who could see what was happening with my claim. Found out there was a simple issue that needed to be fixed (they had my SSN recorded incorrectly on one form). Once that was fixed my audit cleared in a few days.

Just a quick update on audit timeframes - the PA UC department recently published that their current backlog for audit resolutions is 6-10 weeks, so unfortunately your 8-week wait is within their current expected timeframe. However, that doesn't mean you should just wait passively. Being proactive by contacting them can help ensure your case doesn't fall through the cracks.

I've been dealing with PA UC claims for years and wanted to share a few additional tips that might help while you're waiting for your audit to resolve: 1. Document EVERYTHING - keep screenshots of your dashboard status, save any emails/letters, and write down dates/times when you try to call 2. Check your employer's side too - sometimes they don't respond to UC's requests for information, which can delay the audit 3. If you have direct deposit set up, make sure your banking info is still current in the system 4. Consider setting up text/email alerts in your dashboard if you haven't already Also, regarding the Claims Investigation Unit that NeonNova mentioned - they typically handle these between 8am-12pm, so try calling right at 8am for better odds of getting through. The regular customer service line gets swamped but the investigation unit line sometimes has shorter wait times. Hang in there - I know 8 weeks feels like forever when you're worried about bills, but most audits do eventually resolve with back pay included.