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PA UC examiner review taking forever - any ways to speed it up?

I'm going crazy waiting for an examiner to review my UC claim in Pennsylvania! Applied on Jan 15, 2025 after I got laid off from my accounting job (company downsized). Claim showed 'pending' for a couple weeks, then switched to 'assigned to examiner' status on Feb 3rd. It's been stuck there for ALMOST A MONTH with no updates. I've called the UC service center like 50+ times but can never get through - just busy signals or the automated message saying 'call volume too high.' My rent's due next week and I'm freaking out. My dashboard still shows $0 in benefits paid, even though I've been filing my weekly claims. Do examiners really take this long? Is there ANY way to actually talk to someone or speed up this review process? My savings are running out and I don't know what to do at this point.

Freya Pedersen

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ya this is normal unfortunately. system is completly broken. took me 7 weeks to get my claim approved last year. keep trying to call. thats all u can do really.

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GalacticGuru

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7 WEEKS??? I can't wait that long! Did calling eventually work for you or did they just randomly approve it?

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Omar Fawaz

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Have you tried emailing your state representative? I had a similar issue - my claim sat with an examiner for 6 weeks with zero progress. Finally emailed my state rep's office, explained my situation, and they contacted UC on my behalf. Claim was approved within 3 days after that! Most state reps have staff who specialize in helping constituents with state agencies like unemployment. Definitely worth a try at this point.

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GalacticGuru

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Wow, I never even thought about contacting my rep! That's a great idea. Do I just find them on the PA government website? I'm in Allegheny County if that matters.

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Omar Fawaz

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Yep! Just google "PA state representative [your zip code]" and you'll find your rep. Their websites all have contact forms or direct emails. Make sure to include your full name, claim number, last 4 of SSN, and a clear timeline of events. The more specific you are about your situation, the better they can help!

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Chloe Anderson

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my sisters claim was stuck for 5 weeks after they said she needed to verify her identity even tho she already did. SO FRUSTRATING!! PA unemployment is the worst. keep filling your weekly claims tho, you'll get backpay when they finally approve u

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GalacticGuru

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Thanks, I've definitely been filing every week. Did your sister just have to wait it out or did she do something to finally get it resolved?

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Chloe Anderson

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she just waited. called everyday but couldnt get thru. then one day it just switched to approved. the whole system is a joke

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Diego Vargas

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I worked as a claims interviewer for PA UC a few years ago, so I can offer some insider perspective. The "assigned to examiner" status means your claim has been flagged for review due to something specific - could be employer contestation, earnings verification, separation reason issues, etc. Examiners are extremely overloaded, especially in Q1 2025 with the recent manufacturing layoffs. Your best options are: 1. Continue filing weekly claims (as you're doing) to ensure all backpay when approved 2. Check your UC dashboard for any correspondence or questionnaires that might be waiting for your response 3. If you see a message saying "Additional information required" anywhere on your portal, respond immediately 4. Try calling right when they open at 8am on Thursdays (typically lower call volume) Unfortunately, wait times of 4-8 weeks for examiner review are not uncommon right now. Just make sure you're responding to any correspondence and continuing to complete your work search activities each week.

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GalacticGuru

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Thank you so much for the insider info! I've been checking my dashboard daily and haven't seen any questionnaires or requests for more info. I wonder if my former employer is contesting it somehow. I'll try calling Thursday morning as you suggested.

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I was in the EXACT same situation in January! Stuck on "assigned to examiner" for weeks with no way to get through on the phone. I finally used a service called Claimyr that got me connected to an actual UC agent in about 20 minutes instead of calling endlessly. They basically wait on hold for you and call you when they get a rep on the line. Cost some money but was worth every penny because the agent was able to see exactly what was holding up my claim (missing wage info from an employer) and pushed it through for review. Check out their video to see how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 Their website is claimyr.com if you want to try it. Honestly felt like a lifesaver after weeks of frustration.

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StarStrider

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Be careful with these services that charge money!! The UC system is FREE. Why should we have to pay extra just to access what our taxes already paid for?? The whole system is corrupt!

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GalacticGuru

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I'll check out that video, thanks! At this point I'd consider paying something if it actually gets me through to talk to someone. Did they tell you exactly what was holding up your claim when you finally got through?

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Yes! Turns out one of my previous employers hadn't responded to UC's request for wage verification which was holding everything up. The agent sent a follow-up request while I was on the phone and marked it as urgent. My claim was approved 4 days later. Sometimes just getting someone to look at your specific claim is all it takes.

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Sean Doyle

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dont forget to do your job search requirements every week!!!! even while waiting!!!! if you dont and they check youll be denied!!!!

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GalacticGuru

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Yes, I've been doing that! Applying to at least 2 jobs and doing 1 other search activity each week as required. Keeping screenshots of everything too just in case.

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StarStrider

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The entire PA UC system is DESIGNED to be difficult!! They WANT you to give up so they don't have to pay benefits. I waited 11 WEEKS last year before getting approved. Called hundreds of times. When I finally got through, the person told me my claim had just been sitting there with no issues but nobody had reviewed it. They're deliberately understaffed to save money. It's disgusting how they treat people who are already struggling!

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Diego Vargas

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While I understand your frustration, I want to clarify that the system isn't deliberately designed to be difficult. The staffing shortages are very real - when I worked there, our office was handling 3-4 times the normal caseload. Many experienced staff left during COVID and training new examiners takes months. The agency is genuinely trying to process claims as quickly as possible, but the antiquated computer systems and high volume create these bottlenecks.

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Freya Pedersen

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check ur mail too not just email. sometimes they send stuff in regular mail and if u dont respond in like 10 days they just close ur claim. happened to my roomate

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GalacticGuru

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Good point! I've been checking my physical mail daily but haven't received anything from UC yet. I'll make sure to keep an eye out.

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Omar Fawaz

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Update on the state rep suggestion - just make sure you reach out to your STATE representative, not your federal one. The state reps deal with PA UC issues, not federal congresspeople. Might save you some time!

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GalacticGuru

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Thanks for clarifying! I found my state rep and just submitted a help request through their website. Fingers crossed this helps!

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