PA UC IP-Investigation NDNH showing Active/Unresolved for 4 months - when to expect decision?

NDNH = National Directory of New Hires. They think ur working and collecting UC at same time. Had this happen in December, took 6 weeks to clear up. They comparing ur SS# with records of ppl who got hired somewhere.

same thing for me back in Nov! still waiting ugh

IP-Investigation refers to an Identity/Program investigation. The NDNH (National Directory of New Hires) database cross-checks your info with employment records across the country. This often happens when: 1. You worked in another state recently 2. Your previous employer reported hiring/wage data that conflicts with your claim 3. Someone with similar info showed up as newly employed 4. Simple database error (happens more than they admit) These investigations are taking 60-120 days in PA right now. You should keep filing your weekly claims while waiting. The determination will come with info about whether benefits will be paid retroactively. If you need this resolved faster, you should try to speak with an actual claims examiner. They can often see notes on your case that aren't visible to you in the portal.

I had the exact same NDNH flag on my account last year. It happened because I had a 2-day temporary assignment through a staffing agency that I completely forgot about when filing my claim (it was only $180 total). The system caught it through the cross-check. Here's what worked for me: I kept filing my weekly claims as normal, but I also uploaded a letter through the UC portal messaging system explaining my situation. I also mailed the same letter to the UC Service Center. It took about 8 weeks, but they eventually cleared it and released all my back payments at once. The most important thing is to keep certifying weekly while you wait. If they determine in your favor, you'll get all the back payments.

These NDNH investigations are THE WORST. I had one last year and it took 5 MONTHS to resolve!! The PA UC system is COMPLETELY BROKEN. They expect us to live on what exactly while they take their sweet time "investigating"?? I called over 200 times before I finally got through to someone who basically said "sorry nothing we can do but wait." The whole system is designed to make people give up on benefits they're entitled to. I ended up having to borrow money from family just to keep my lights on while waiting.

After trying for weeks to get through about my NDNH issue last month, I tried a service called Claimyr (claimyr.com) that got me through to an actual UC rep in about 20 minutes. They have a demo video that shows how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 The rep I spoke with could see all the notes on my case and told me exactly what was holding it up (turned out my previous employer hadn't responded to their request for information). Once I knew what the problem was, I was able to contact my old employer and ask them to respond to PA UC. My issue was resolved about a week later.

just fyi the NDNH thing hapens to lots of ppl. sometimes its bcuz u worked for a temp agency or had multiple jobs. sometimes its a mistake. but they HAVE to check it out before paying u. just keep filing every week!!! dont miss any weeks!!

One important thing to note: If you've been waiting more than 8 weeks for a determination on an IP-Investigation, you can request an "expedited determination" by: 1. Uploading a message through your dashboard specifically asking for an "expedited determination due to financial hardship" 2. Including specific information about why this delay is causing hardship (rent due, utilities threatened, etc.) 3. Mentioning the exact date your issue began and how long you've been waiting This won't always work, but I've seen it help in some cases where the investigation was basically complete but just sitting in someone's queue.

has anyone ever had their NDNH investigation come back BAD? like what happens if they decide against u?

Update from my experience: After my NDNH issue was resolved, I received all my back payments in two separate deposits - regular UC came first, then the federal supplement about 3 days later. This was after about 8 weeks of waiting total. The determination letter arrived about a week AFTER the money was deposited. So sometimes the system works faster than the mail!

I'm dealing with a similar NDNH investigation that started in October - still waiting! Reading through everyone's experiences here is both helpful and terrifying. I had no idea what NDNH even meant until I found this thread. Like @Ava Rodriguez, I've been calling constantly but can never get through to anyone. The worst part is not knowing if this will be resolved in my favor or if I'll end up owing money back. I've been keeping detailed records of all my job search activities and certifying every week just in case. The financial stress is really getting to me - I had to move back in with my parents because I couldn't afford rent anymore. Has anyone tried contacting their state representative's office for help? I'm wondering if they can put pressure on the UC office to speed things up.

I'm going through the exact same thing right now - NDNH investigation started in December and still showing Active/Unresolved. The not knowing is the worst part! I've been keeping a spreadsheet of everyone I've called and when, but like everyone else here, I can never get through to a real person. What's really frustrating is that I was completely honest on my application about all my previous work, including a brief contract job I had in another state. It feels like we're being punished for following the rules. I'm definitely going to try that expedited determination request @Connor Gallagher mentioned. Has anyone had luck with the UC portal messaging system, or does everything just go into a black hole? I've sent like 5 messages through there with no response.

I've been dealing with this exact same NDNH investigation issue since late October and it's been absolutely maddening! Like everyone else here, I can never get through to an actual person when I call. What's really frustrating is that I was completely transparent about my work history when I filed - I had a short-term contract position that ended in August before I applied for UC in September. Now I'm wondering if that contract work is what triggered this whole investigation. Reading through everyone's experiences here gives me some hope though - it sounds like most people eventually get resolved in their favor and receive all their back payments. @Connor Gallagher thank you for the detailed explanations about what NDNH actually means and the expedited determination process. I'm definitely going to try submitting that request today. @Ava Rodriguez I really feel for you having to stress about rent while dealing with this. The financial uncertainty is the worst part. I've been living off credit cards and help from family while waiting. Have you had any luck with that expedited determination request you mentioned trying? It's crazy that in 2025 these investigations are still taking 3-6 months when it should be a simple database check. The whole system seems designed to wear people down until they give up on benefits they're legally entitled to.

I'm dealing with this exact same situation! My NDNH investigation started in November and I'm still waiting. Reading through everyone's experiences here is both terrifying and reassuring at the same time. It's crazy how many of us are going through this - clearly there's a systemic issue with how long these investigations are taking. @Connor Gallagher thank you for explaining what NDNH actually stands for and the detailed info about the process. I had no idea what it meant when it first appeared on my dashboard. I also worked in multiple states in the past few years (NJ and PA) so that's probably what triggered mine. @AstroAlpha your experience gives me hope that I'll eventually get all my back payments. I've been certifying every week religiously even though it feels pointless sometimes. Did you do anything specific besides upload that letter to help move your case along? The financial stress is unreal. I've had to ask family for help with bills and I'm dreading having this conversation with my landlord again. How is it legal for them to make us wait 4+ months for benefits we're entitled to? The whole system feels broken. I'm definitely going to try the expedited determination request today. At this point I'll try anything to get some movement on my case!

I'm in the exact same nightmare situation! My NDNH investigation started in early January and I'm going on 2+ months now with no resolution. Like so many others here, I was completely honest about my work history when I applied - I had worked briefly in Maryland before starting my PA job last year, and I listed everything properly on my application. What's driving me crazy is that I did everything RIGHT and I'm still stuck in this endless waiting game. I've been certifying every week, calling constantly (never getting through), and sending messages through the portal that disappear into the void. The financial stress is overwhelming - I'm behind on my car payment and my utilities got shut off last week. Reading everyone's experiences here gives me some hope though. @Connor Gallagher thank you for explaining what NDNH actually means and the expedited determination process - I had no idea that was even an option! I'm definitely going to submit that request tomorrow. @AstroAlpha hearing that you got all your back payments after 8 weeks is encouraging. Did uploading that explanatory letter through the portal actually help, or do you think it would have resolved anyway? This whole system is absolutely broken. How are we supposed to survive for months without income while they take their sweet time "investigating" claims from people who followed all the rules? I'm going to keep fighting for what I'm owed but man, this is exhausting.

I'm also dealing with a NDNH investigation that started in early December - over 3 months now with no resolution! Like everyone else here, I've been calling constantly but can never get through to speak with an actual person. The financial stress is unreal - I'm behind on rent and had to cancel my health insurance because I couldn't afford the premiums. Reading through all these experiences is both reassuring and frustrating. It's clear this is a widespread problem with the PA UC system. @Connor Gallagher thank you for explaining what NDNH actually means - I had no idea it stood for National Directory of New Hires. I also worked in multiple states (Ohio and PA) in the past two years, so that's likely what triggered my investigation. @Ava Rodriguez I really hope your expedited determination request helped move things along! Have you heard anything back yet? I'm definitely going to try submitting one today after reading about it here. It's infuriating that we're all being penalized for being honest about our work history. The system seems designed to make us give up on benefits we're legally entitled to. But seeing that people like @AstroAlpha eventually got all their back payments gives me hope. I'm going to keep certifying weekly and fighting for what I'm owed, even though this whole process is absolutely exhausting.

I'm new to this community but unfortunately not new to this nightmare - my NDNH investigation just started showing up on my dashboard two weeks ago and I'm already stressed out of my mind after reading everyone's experiences here. Like so many others, I worked in both New Jersey and Pennsylvania over the past 18 months and was completely upfront about all of it when I filed my claim in February. @Connor Gallagher thank you so much for explaining what NDNH actually stands for and the expedited determination process - I had no clue what any of this meant when it first appeared. I'm definitely going to submit that request immediately since I can't afford to wait 4+ months like some of you have been. @Ava Rodriguez I really hope things worked out for you! Did the expedited determination request help at all? The fact that you were dealing with this back in September and we're now in March shows how broken this system really is. It's both comforting and terrifying to see how many people are going through the exact same thing. The common thread seems to be multi-state work history and being honest on our applications - which makes this even more frustrating since we literally did everything we were supposed to do. I'm going to keep certifying weekly and document everything, but man, this is already taking a huge toll on my mental health and finances. Thanks to everyone for sharing their experiences - at least we know we're not alone in this mess!

I'm new to this community but unfortunately joining because I'm dealing with the same NDNH investigation nightmare that so many of you have described! Mine just started showing "Active/Unresolved" last week and after reading through all these experiences, I'm both grateful to understand what's happening and absolutely terrified about the timeline ahead. Like many others here, I worked in multiple states - I had a 6-month contract in Ohio that ended in December, then moved back to PA and filed for UC in February. I was completely honest about all my work history on the application, but clearly that multi-state employment is what triggered this investigation. @Connor Gallagher - thank you SO much for explaining what NDNH actually means and providing those detailed steps for the expedited determination request. I had no idea what any of this meant when it first appeared on my dashboard. I'm going to submit that request today since I absolutely cannot afford to wait 4+ months like some people here have been. The financial anxiety is already overwhelming and I'm only a week into this. Reading about people having their utilities shut off or losing their housing while waiting for benefits they're legally entitled to is heartbreaking and infuriating. This system is clearly broken when honest applicants are stuck in limbo for months. To everyone who's been waiting since last year - I really hope you all get resolution soon. I'll definitely update here if I hear anything back from my expedited request. At least we're not alone in this mess, even though none of us should have to go through it!

I'm new to this community but unfortunately here for the same reason as everyone else - dealing with an NDNH investigation that just appeared on my dashboard three days ago. Reading through all these experiences has been both enlightening and absolutely terrifying. Like so many others here, I had multi-state employment (worked in Virginia for 8 months before moving to PA last fall) and was completely honest about it on my UC application. @Connor Gallagher - your explanations about what NDNH actually stands for and the expedited determination process have been incredibly helpful! I had no clue what any of this meant when it first showed up. I'm submitting that expedited determination request first thing tomorrow morning since I clearly can't afford to wait 4+ months like some people have been. What's really striking me is how many of us were completely transparent about our work history and are still getting stuck in these investigations. It feels like we're being punished for following the rules! The financial stress is already starting to hit and I'm only a few days into this nightmare. To everyone who's been waiting since last year - I'm keeping my fingers crossed that all your cases get resolved soon and you receive those back payments. Thank you all for sharing your experiences - it really helps to know we're not alone in dealing with this broken system, even though none of us should have to go through this in the first place.

I'm new to this community but unfortunately here because my NDNH investigation just started showing up yesterday and I'm already panicking after reading everyone's experiences! Like so many others, I worked in both Delaware and Pennsylvania over the past year and was completely honest about everything when I filed my claim last month. @Connor Gallagher thank you for explaining what NDNH actually means - I had absolutely no clue when it first appeared on my dashboard! Your advice about the expedited determination request is exactly what I needed to hear. I'm definitely submitting one today since I can't afford to wait months like some people here have been. It's both reassuring and terrifying to see how many honest applicants are stuck in this same nightmare. The fact that being transparent about multi-state work history seems to be what triggers these endless investigations is so frustrating! I've already started documenting everything and will keep certifying weekly while I wait. To everyone who's been waiting since last year - I really hope you all get resolution and those back payments soon. This system is clearly broken when people are losing housing and having utilities shut off while waiting for benefits they legally earned. At least we're not alone in this mess, even though none of us should have to go through it!

I'm new to this community but unfortunately joining for the same reason as so many others here - my NDNH investigation just appeared on my dashboard two days ago and I'm already feeling overwhelmed after reading through everyone's experiences. Like most people in this thread, I had multi-state employment (worked a contract position in Maryland for 4 months before my PA job ended in January) and was completely honest about it when filing my claim. @Connor Gallagher - thank you so much for explaining what NDNH actually stands for and providing those detailed steps for the expedited determination request! I had no idea what any of this meant when it first showed up. I'm definitely submitting that request tomorrow morning since I clearly can't afford to wait 4+ months like some people have been. What really strikes me is how many honest, rule-following applicants are getting stuck in this same nightmare. It's infuriating that being transparent about our work history seems to be exactly what triggers these endless delays. The financial anxiety is already starting even though I'm only 48 hours into this mess. To everyone who's been waiting since last year - I'm really hoping you all get resolution soon and receive those back payments you're owed. Thank you for sharing your stories - it helps so much to know we're not alone in dealing with this clearly broken system, even though none of us should have to go through this!

I'm new to this community but unfortunately here for the same reason as everyone else - dealing with an NDNH investigation that just appeared on my dashboard yesterday! Reading through all these experiences has been both incredibly helpful and absolutely terrifying. Like so many others here, I worked across state lines (had a 3-month position in New Jersey before my current PA job ended) and was completely transparent about everything on my application. @Connor Gallagher - thank you SO much for explaining what NDNH actually means and providing those detailed steps for the expedited determination request! I had absolutely no clue what any of this meant when it first showed up on my dashboard. I'm definitely submitting that request first thing tomorrow since I clearly cannot afford to wait 4+ months like some people have been. What's really striking me is how many honest, rule-following people are getting stuck in this exact same nightmare. It's so frustrating that being truthful about our work history seems to be precisely what's triggering these endless delays! The financial anxiety is already setting in even though I'm barely 24 hours into this process. To everyone who's been waiting since last year - I'm really hoping you all get your resolutions and back payments soon. This system is clearly broken when people are losing housing and having utilities shut off while waiting for benefits they legally earned. Thank you all for sharing your stories - it really helps to know we're not alone in this mess, even though none of us should have to go through it!