Pennsylvania Unemployment

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  • Connect you to a human agent at the PAUC
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
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  • Give you free callbacks if the PAUC drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

You can definitely use networking events as one of your work search activities! Here's what counts as valid work search in PA: 1. Applying for jobs 2. Attending job fairs 3. Creating profiles on job search websites 4. Taking civil service exams 5. Posting resumes on job boards 6. Networking events 7. Job interviews You need at least 2 different activities each week. I recommend keeping detailed records of everything you do (dates, company names, contact info) in case you get audited. They do randomly check people's work search records.

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they never checked mine lol but better safe than sorry i guess

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One important thing that hasn't been mentioned - if you do end up returning to work in December as planned, make sure you report any earnings properly on your weekly certifications once you start working again. Even partial weeks need to be reported. A lot of people mess this up and end up with overpayments.

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Good point. If I work part-time before returning full-time, I'll make sure to report exactly what I earn each week. Thanks for all the help everyone!

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@profile8 - Yes, Claimyr does work. I was skeptical too but I was desperate after weeks of busy signals. It connected me to an actual person who could see what was happening with my claim. Found out there was a simple issue that needed to be fixed (they had my SSN recorded incorrectly on one form). Once that was fixed my audit cleared in a few days.

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NeonNova

Just a quick update on audit timeframes - the PA UC department recently published that their current backlog for audit resolutions is 6-10 weeks, so unfortunately your 8-week wait is within their current expected timeframe. However, that doesn't mean you should just wait passively. Being proactive by contacting them can help ensure your case doesn't fall through the cracks.

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Thanks for that info. It's frustrating but at least I know my timeline isn't unusual. I'm going to try calling tomorrow morning right when they open and see if I can get through. If that doesn't work, I'll try contacting my state rep like someone suggested.

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Be prepared for taxes next year too!!! I totally forgot unemployment is taxable and got hit with a big tax bill. You can request they withhold taxes now to avoid that shock later!!!

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Good point! I did select to have taxes withheld when I first applied, so hopefully that'll prevent any tax surprises. From what I understand they withhold 10% for federal but nothing for state taxes.

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my cosin went thru something similar took 5 days to get paid after he won but they didnt give him all his money at once. they split it up into 3 payments for some reason. he never did figure out why

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That usually happens when someone has multiple issues resolved in the same appeal. Each issue has its own payment batch. Or if the total exceeds $10,000, they sometimes split it for security purposes.

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Ppl saying tuesday or wednesday are right BUT also sometimes the money network app shows it before its actually available!!! Dont trust the app notification always try to actually use the card somewhere small like get gas for $5 to see if money is REALLY there

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One more thing to keep in mind - what you're seeing is completely normal. PA UC processing times are pretty consistent but not 100% exact. As long as you're getting paid within that Tuesday-Wednesday window after filing Sunday, everything is working as designed. It's only if you go beyond Wednesday (assuming no holidays) that you might want to check if there's an issue with your claim.

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Thanks everyone for the helpful info! This makes me feel much better about the timing. I'll expect Tuesday but not worry if it's Wednesday sometimes. This community has been so helpful!

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u dont need a case id to talk to them, just ur social and address for verification, thats wat i did

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That's not entirely accurate. While they CAN look you up with just your SSN, they prefer the Case ID because it directly links to the specific issue. Without it, they have to search through your entire claim history which takes longer and sometimes they'll just tell you to call back with the correct number (happened to me twice). Better to have all your info ready when you call.

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I spent 2 hours looking for my case ID last week!!! It's NOT on the dashboard like some ppl are saying. The case ID is ONLY on the actual determination letter they mail you or that shows up in your correspondence inbox. Don't waste time looking anywhere else! And make sure you're looking at the right letter - each issue gets its own case ID so if you have multiple issues you'll have multiple case IDs!!

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Thanks for the heads up! I just checked my correspondence and found a letter about my claim being under review with a B-number on it. I'm guessing that's what I need. Appreciate everyone's help with this!

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I tried the Claimyr service mentioned above when I had a similar issue last month and it actually worked really well. I had been trying to call for 3 weeks with no luck. The service connected me to a UC agent in about 30 minutes, and they were able to see that my payment had been issued but was flagged for review. They released it while I was on the phone and I got my direct deposit two days later. Might be worth a try in your situation.

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I'm definitely considering it now that two people have mentioned it. At this point I just need to talk to someone at UC before tax day!

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UPDATE: I used the Claimyr service and finally got through to someone at UC! The agent explained that there was a system error where my husband's payment was approved but then flagged for "identity verification" before it could be released. For some reason, the system still generated a 1099-G even though the payment was never actually sent! They're going to: 1) Release the payment to us (finally!), 2) Send it as direct deposit like originally set up, and 3) Send a corrected 1099-G once the payment actually processes. The agent said this is happening to a lot of people this year because of a system update they did in January that messed things up. Thank you all so much for your help and suggestions! I'll post again when we actually receive the payment to confirm everything worked out.

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That's great news! Make sure to keep documentation of that call (date, time, and the agent's ID number if they gave one). Sometimes things still fall through the cracks even after they promise to fix them.

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awesome man! glad u got it fixed. make sure u keep checking ur dashboard tho, sometimes they say 3-5 days but takes longer. fingers crossed 4 u

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That's great news! The same thing happened to my brother - he completed ID.me but it didn't properly connect to his claim. It's such a broken system. Thanks for updating us!

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When I was trying to get through to UC last month, I waited on hold for almost 2 hours and then the call just disconnected. No explanation or anything. Had to start all over again the next day. The whole system is designed to make you give up.

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That's even worse! At least I got some kind of explanation, vague as it was. Did you ever get your issue resolved?

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Yeah eventually. Took me 3 more calls but finally got someone who actually knew what they were doing. Half the problem is getting agents who don't know how to fix anything beyond basic stuff.

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After reading about your benefit year transition issue, I definitely recommend calling early in the week (Monday or Tuesday) and early in the morning right when they open. The claims overlap team that another user mentioned is usually less busy during those times. Also, prepare all your information before calling - your claim ID numbers for both claims, the exact dates of your benefit year end, and the dates of any pending payments. Having this ready will help them resolve it much faster once you do connect.

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Thank you! I'll definitely try Monday morning right when they open. And great tip about having all the info ready - I'll make a little cheat sheet with all those details so I don't waste any time once I get through.

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Mei Wong

im back lol. forgot to mentiion my appeal DID get approved after like 11 weeks! but i missed some weekly filings too and never got that money. so def reopen and start filing again ASAP!!! and when u do get approved (fingerscrossed!) they might make u verify ur identity again with that stupid ID.me thing just fyi

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That's so good to hear your appeal was approved! Gives me some hope. Thanks for the ID.me warning too - I'll make sure all that stuff is updated and ready to go.

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Quick update on timelines - I've been tracking appeal processing times for PA UC, and currently appeals are taking 10-12 weeks on average. Since you're at 8+ weeks, you might hear something relatively soon. The pandemic backlog has improved, but they're still catching up. Also, when you reopen your claim, be prepared to complete new work search activities (applying to jobs, posting resumes, attending workshops, etc.). You need to complete and document at least two work search activities per week. This is required even while your appeal is pending. If your appeal is approved, they will issue payment for all properly filed weeks during your appeal waiting period, so don't give up on the process!

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This is so helpful - thank you! I've been documenting all my job applications (over 30 in the past month alone), so I should be covered for the work search requirements. I'll reopen today and make sure to keep filing weekly while I continue waiting. Really appreciate everyone's advice here!

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make sure ur doing the job search requirements while u wait! u need to apply to at least 2 jobs a week and log the activity. some people get denied cuz they forget this part

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Thanks for the reminder! I've been applying to jobs but wasn't logging them in the system because I thought I needed to wait until my claim was approved. I'll start documenting everything right away.

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Just to summarize what you should do now: 1. Continue filing your weekly certifications - backdating can be complicated 2. Meet and document your work search requirements (2 job applications + 1 work search activity per week) 3. Try contacting PA UC through their online messaging system with a specific question about your open issue 4. Consider using a service to connect with a representative if you're unable to get through on your own after multiple attempts 5. Check your portal and email daily for any requests for additional information Most claims with open issues are resolved within 30 days, though some take longer. The good news is that once resolved, you'll receive all back payments for properly filed weekly claims.

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This is incredibly helpful, thank you! I'm going to follow all these steps starting today. Hopefully I'll see some movement on my claim soon. I appreciate everyone's advice!

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