Glad you got it resolved! This is exactly the kind of minor discrepancy that trips up the system all the time. And for future reference, you can actually request an IDme profile reset once per year if needed - though it's easier to just have UC modify their records to match as you did.

So glad you got this sorted out! This is exactly why I always tell people to keep detailed records of how their name appears in different systems. It's amazing how something as small as "Michael" vs "Mike" can cause such a headache. For anyone else dealing with this - definitely try Claimyr if you're stuck. I used it last year when I had a similar issue with my quarterly filing and it saved me weeks of frustration. The small fee was totally worth it compared to losing benefits while trying to get through on the phone. Also, @Miguel Silva - you might want to screenshot or write down exactly how your husband's name appears in both systems now that it's fixed. That way if this happens again next year, you'll know exactly what format to use!

Just a heads up for anyone still struggling with the CareerLink website - if you're getting error messages or the site keeps timing out, try clearing your browser cache and cookies first. I was having issues for days and this simple fix solved it immediately. Also, make sure you're not using any browser extensions that might block scripts or cookies, as CareerLink needs these to function properly. If you're still having trouble after that, the mobile version of the site (on your phone) sometimes works better than the desktop version. Hope this helps someone avoid the frustration I went through!

Another tip for anyone booking CareerLink appointments - if you're in a rural area or your local office has limited availability, you can schedule virtual appointments too! I live pretty far from my nearest office and was worried about travel time with my work schedule. Found out they offer video call appointments that count the same as in-person visits for UC requirements. Just select "Virtual Appointment" when choosing your appointment type. You'll need a computer or phone with camera/microphone, but it's super convenient. Still brings the same required documents (ID, resume, etc) but you can do it from home. The counselor was just as helpful as an in-person visit would have been!

I'm new here but dealing with a similar PA UC nightmare right now! My appeal hearing was about 10 days ago and my dashboard has been showing "reversed" for almost a week, but when I called yesterday they said no decision exists yet. I was honestly starting to think my case got lost in the system until I found this thread - it's such a relief to see this is just how PA's broken system operates! The disconnect between what their own website shows versus what their phone reps can see is absolutely mind-boggling. I've been continuing to file my weekly claims as everyone recommended, even though it feels pointless when no money is coming through. The financial stress is real when you're counting on these benefits for rent and groceries, but reading everyone's experiences gives me hope that "reversed" really does mean we won. Thank you for asking this question - knowing I'm not alone in this confusing process makes such a difference!

I'm also brand new to this community but stumbled across this thread while desperately searching for answers about my own PA UC appeal situation. My hearing was exactly two weeks ago today and my dashboard has been showing "reversed" for the past 9 days, but every single rep I've talked to insists no decision has been made yet. I was literally losing sleep thinking something went catastrophically wrong with my case until I found all of your experiences here! It's absolutely unreal that PA's systems are so disconnected that their own employees can't see what their own website displays. Reading through everyone's timelines has been incredibly reassuring - it sounds like this dashboard vs phone rep nightmare is just standard operating procedure for PA UC unfortunately. I've been religiously filing my weekly claims like everyone suggested, even though it feels completely pointless without any payments coming through. The financial anxiety is crushing when you're behind on everything and counting on these benefits, but knowing that "reversed" typically means we actually won our appeals gives me the first real hope I've had in weeks. Thank you so much for posting this question - finding this community and realizing I'm not alone in navigating this administrative disaster has honestly saved my sanity!

This exact same thing happened to me two weeks ago! I was freaking out because my filing date was the next day and I kept getting that "not verified through ID.me" error. Turns out it was just a browser cache issue. Here's what worked for me: 1. Completely close your browser 2. Restart it and go to the PA UC site in incognito/private mode 3. Log in fresh - don't use any saved passwords or autofill 4. The ID.me verification should work normally If that doesn't work, try a different browser entirely. I was using Safari and it kept giving me the error, but when I switched to Chrome it worked perfectly. The PA system is so glitchy after their updates but at least these workarounds usually fix it without having to call and wait on hold for hours!

I've been following this thread and wanted to share my experience from last week! I had the exact same ID.me verification error pop up right before my filing deadline. Like everyone else, I was completely verified and had been filing successfully for months. The incognito browser trick that @system_expert mentioned worked like a charm for me too! For anyone still struggling with this, here's my step-by-step process that worked: 1. Close ALL browser windows completely 2. Open a new incognito/private browsing window 3. Go directly to the PA UC website (don't use bookmarks) 4. Log in manually without using saved passwords 5. The ID.me verification should work normally If that fails, definitely try a different browser entirely. It's ridiculous that we have to jump through these hoops because of their system glitches, but at least these workarounds save us from those brutal phone wait times. The PA UC system really needs to fix these recurring issues after their updates - it causes unnecessary panic when people are already stressed about their benefits!

This is exactly why I always keep multiple browsers installed! I learned this the hard way after being locked out during a critical filing period last year. Chrome, Edge, and Firefox all handle the PA UC site differently - it's like they're running completely different versions sometimes. Pro tip: if you're ever stuck again, try using your phone's mobile browser too. Sometimes the mobile version of the site works when desktop versions are acting up. Really glad you got your claim filed in time though!

I've been dealing with PA UC website issues for months now and it's incredibly frustrating! What worked for me was creating a bookmark to the direct login page instead of going through the main homepage - sometimes that bypasses whatever is causing the initial loading problems. Also, if you're still having issues, try logging in during off-peak hours like mid-morning or early afternoon when fewer people are accessing the system. The site seems to struggle most during the typical 7-9am rush when everyone is trying to file their weekly claims. Hope this helps others avoid the panic I went through when I thought I'd miss my filing deadline!