PA UC system says 'birthday values don't match' when adding dependents - stuck for days!

I had this exact same problem in February! The 'birthday values don't match' error actually means the system thinks your dependent's birthday doesn't match what they already have on file from previous tax records. In my case, I had accidentally entered my daughter's birth year as 2018 instead of 2019. Double-check all the birthdays are correct, and make sure you're entering them in MM/DD/YYYY format (with the slashes). Also, verify you selected the correct relationship (son/daughter/stepchild) for each dependent. If that doesn't work, try clearing your browser cache or using a different browser completely.

OMG the PA UC website is GARBAGE!! I had 5 diffrent errors when i filled mine out last month. kept saying my SSN was wrong even tho it wasnt. then saying my employer wasnt registered even tho they are. took me 2 weeks to fix everyting!

The "birthday values don't match" error usually means one of three things: 1. The birthdate you entered for a dependent doesn't match what's in their tax records 2. You entered the birthdate in the wrong format (PA UC system requires MM/DD/YYYY) 3. There's a glitch in the system where it's not accepting valid information First, I'd suggest trying a different browser or clearing your cache as mentioned above. If that doesn't work, try removing all dependents, saving your application, then going back to add them one by one to see which one is causing the problem. If you still can't get it to work, you might need to speak with a UC representative directly. Unfortunately, the phone lines are always jammed.

When I was struggling to reach someone at PA UC about a similar issue last month, I found this service called Claimyr (claimyr.com) that actually got me through to a representative after trying for days on my own. They have a video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 Basically, they hold your place in line and call you when they get through to a rep. Saved me from endless busy signals and getting disconnected after waiting for hours. The rep I finally spoke with was able to override the birthday error in their system.

UPDATE: I finally figured it out! After trying everyone's suggestions, it turns out I had accidentally entered my younger son's birthday with the wrong year (put 2019 instead of 2020). Once I fixed that, the error disappeared and I was able to submit my claim. The system is now showing my claim as "pending" so fingers crossed it goes through without any other issues! Thank you all for your help. This community is amazing!

im going thru something similar but with identity verification. been stuck on that for 10 days now. keeps saying my drivers license dont match their records but its EXACTLY right. PA unemployment is stuck in the stone age i swear

So glad you got it sorted out @Keisha Brown! That birthday error is such a common issue but the error message is so confusing. For anyone else dealing with this, I've found that the PA UC system is really picky about date formats and even tiny typos can cause these cryptic errors. Another tip - if you're still getting stuck, try using Chrome in incognito mode. Sometimes cached data from previous sessions can interfere with the form submission. The whole system desperately needs an overhaul but at least there are workarounds!