< Back to Pennsylvania Unemployment

Natasha Volkov

PA UC claim showing 'no employment history' error despite seeing my job listed - summer school staff confused

I'm in a bizarre situation with my PA unemployment claim this summer. I've been working at Lincoln High for the past 4 years and always file UC during summer breaks (I'm a cafeteria supervisor, not a teacher). This is my third summer filing, but this year my claim has this weird 'no employment history' error under claimant issues, even though when I look under 'employers and income' it clearly shows my job history that I submitted correctly! Has anyone dealt with this specific error before? The timing couldn't be worse - my first unemployment payment was supposed to hit my Money Network card today (nothing showed up), plus my tax refund is 13 weeks delayed (still says 'processing'). I'm looking at a $2,800 shortfall this month with my mortgage due next week. I've tried calling UC but just get busy signals. Do I need to submit additional employment verification even though the system shows my work history? I'm completely lost on how to fix this!

Javier Torres

•

I had this EXACT issue last summer! The 'no employment history' error usually happens when there's a mismatch between how your employer reports your wages to the state and how you entered your work info. For school staff, there's also a special category PA UC uses for educational employees that sometimes causes problems. You need to upload your last 4 pay stubs from the school district to verify your employment - just having the info showing in the system isn't enough when this error happens. Log in to your dashboard, go to 'Upload Documents' and select 'Employment Verification' as the document type.

0 coins

Thank you! I had no idea I needed to upload pay stubs. The system never prompted me to do that, and I assumed since my work history shows up that they had all the info they needed. I'll upload those stubs right away. Do you know how long it usually takes for them to process these and fix the issue?

0 coins

Emma Wilson

•

same thing happened to my cousin. took like 3 weeks to get fixed cuz the school reported her differently or somethin. good luck!

0 coins

QuantumLeap

•

I work at a school too and the UC system is AWFUL with school employees!!! They constantly mess up our claims because they think we're all teachers who get paid over summer! I had to call like 50 times last year and when I finally got through they told me my employer hadn't verified my layoff even though I submitted everything correctly. The whole system is designed to delay payments and hope people give up!!

0 coins

That's what I'm worried about - that this is just the first hurdle and there will be more delays. Did you eventually get everything resolved and receive backpay for the missed weeks?

0 coins

QuantumLeap

•

Yeah I did get backpay but it took FOREVER. Like almost 5 weeks! And I had to call them repeatedly which was a nightmare. Every time I called it was busy signals or getting disconnected after waiting an hour.

0 coins

Malik Johnson

•

Seasonal school employees often face issues because the PA UC system flags educational institution claims for additional review. Here's what's likely happening: 1. You need to prove you're not a professional employee (teacher/administrator) who receives reasonable assurance of returning in fall 2. The "no employment history" error specifically means the wage records UC is pulling from tax records don't match what you entered 3. You need to upload: - Last 4 pay stubs - Letter from your school district showing your position classification - Document showing your seasonal/temporary status Make sure you continue filing your weekly claims while this is being resolved so you'll receive backpay once fixed. This is a common issue for cafeteria, janitorial, and bus staff at schools during summer.

0 coins

do u know if substitue teachers can file for summer? my daughters a sub and they told her she cant get benefits in summer months

0 coins

Malik Johnson

•

Substitute teachers typically cannot receive unemployment during scheduled breaks if they have reasonable assurance of continued employment when school resumes. However, if she works for multiple districts without guaranteed hours or has no guarantee of work in fall, she might qualify. She should specifically ask for a determination on 'reasonable assurance' from UC.

0 coins

Ravi Sharma

•

When I had issues with my claim and couldn't get through to anyone at UC, I found this service called Claimyr that got me connected to an actual agent without the endless busy signals. Their website is claimyr.com and they have a video showing how it works here: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 It was the only way I could get my claim straightened out after weeks of trying. The agent I spoke to immediately saw what was wrong with my claim and fixed it while I was on the phone. Worth checking out if you're desperate to get this resolved!

0 coins

I've never heard of this service before. Did it actually work to get you through to someone? I'm getting pretty desperate since my mortgage is due soon.

0 coins

Ravi Sharma

•

Yes it actually worked! I was super skeptical but I had been trying for 2 weeks straight to get through. Got connected to an agent in about 20 minutes and they fixed my claim issue right away. The agent told me they get hundreds of school employee claims with problems every summer.

0 coins

Freya Larsen

•

I'm going through the EXACT same thing right now!!! Also a school cafeteria worker (3 years at middle school). Did uploading your pay stubs actually work? I uploaded mine 5 days ago and my claim still shows that stupid "no employment history" error. Did anyone actually reach a human being at UC? I'm literally about to lose my mind!

0 coins

I uploaded my stubs yesterday but haven't seen any change yet. I'm going to try that Claimyr service mentioned above to actually reach someone. If I get through, I'll let you know what they say about fixing this!

0 coins

Javier Torres

•

One more important thing I forgot to mention - for school employees, there's a specific section in your claim called "Educational Employee Information" that you need to complete. It asks if you work for an educational institution and if you have reasonable assurance of returning. Many cafeteria and support staff miss this section which causes the system to flag the claim. You can add this info by going to your dashboard, selecting "Manage Claim Information" and then "Update Educational Employee Status.

0 coins

Thank you! I just checked and I did complete that section correctly. I selected that I work for an educational institution but don't have reasonable assurance of returning (which is true - I'm technically laid off each summer with no guarantee of rehire). I'm starting to think I need to speak to an actual person to get this fixed.

0 coins

Javier Torres

•

Definitely sounds like you need to speak with someone directly. The system sometimes flags school employees automatically for manual review even when everything is entered correctly. When you do reach someone, make sure to emphasize that you're support staff without reasonable assurance, not a professional employee.

0 coins

Malik Johnson

•

Update on the process timing: I've helped several clients with this exact issue. After submitting your pay stubs and employment verification documents, the average resolution time is 10-14 business days. The key is ensuring you've selected "Employment Verification" as the document type when uploading. Also, send a message through the UC portal specifically mentioning: "Support staff at educational institution without reasonable assurance of continued employment requesting expedited review of employment verification documents submitted on [date]." This specific wording helps route your case to the correct department.

0 coins

Quick update: I tried the Claimyr service mentioned above and actually got through to a PA UC agent this morning! They explained that my employer (the school district) reported my income under a different employer ID number than what was in their system from previous years. The agent was able to link the accounts while I was on the phone and remove the "no employment history" flag. They said my payments should process within 2-3 business days and I'll receive everything I'm owed from the weeks I've been filing. Such a relief! Thanks everyone for your help!

0 coins

Freya Larsen

•

That's great news! I'm going to try the same service today. Did they say why the school might have reported under a different ID number this year?

0 coins

The agent mentioned something about school districts sometimes changing their reporting structure or payroll systems. Apparently our district changed something in their reporting this year that affected how our wages were reported to the state. The good news is that once they linked the accounts, it fixed the problem immediately!

0 coins

Congratulations on getting this resolved! This is such valuable information for other school employees facing the same issue. I'm a bus driver for our district and I've been dreading filing my summer claim because I've heard so many horror stories. It's good to know that the Claimyr service actually works - I was skeptical about paying for something like that but it sounds like it was worth it to get through to someone who could actually fix the problem. Question for you: did the agent mention anything about preventing this from happening next year? I'm wondering if there's something we can do proactively when we file to avoid the employer ID mismatch issue.

0 coins

AstroAce

•

Great question! The agent didn't mention anything specific about preventing it next year, but they did say that once they fix the employer ID linkage in the system, it should carry forward for future claims. However, they recommended that school employees always upload their most recent pay stubs when filing just to be safe, since the system seems to have ongoing issues with educational institutions. I'm definitely going to be more proactive next summer - maybe even call right when I file my claim to make sure everything looks correct on their end before waiting weeks to find out there's a problem. The stress of not knowing if payments will come through is just too much when you're already dealing with the financial uncertainty of seasonal layoffs.

0 coins

Jordan Walker

•

This is exactly why I tell everyone to document EVERYTHING when dealing with PA UC as a school employee. I'm a maintenance worker at our district and went through something similar two summers ago. What saved me was keeping screenshots of my claim status, copies of all documents I uploaded, and notes from every phone call attempt. For anyone still dealing with this - besides uploading pay stubs, also request a "separation notice" or "layoff verification letter" from your HR department that specifically states you're a support staff member without reasonable assurance of employment. Some districts will provide this automatically, others you have to ask. Having that official document from your employer can speed up the review process significantly. Also, if you're using the Money Network card for payments, make sure your card is active and hasn't expired. I had a friend whose payments got delayed an extra week because her card had expired and she didn't realize it. Small thing but it can add to the stress when you're already waiting!

0 coins

Yara Nassar

•

This is such helpful advice about documenting everything! I wish I had thought to take screenshots of my claim status throughout this whole process. The separation notice tip is especially good - I never would have thought to request that from HR, but it makes total sense that having official documentation from the employer would help speed things up. Thanks for the Money Network card reminder too. I actually did check that mine was still active when my first payment didn't show up, but you're absolutely right that it's one of those small things that can easily be overlooked when you're stressed about bigger issues. I'm definitely going to be much more organized about this whole process next summer!

0 coins

Carmen Vega

•

As someone who's been through this nightmare with PA UC as a school custodian, I want to add one more crucial tip that saved me last year. If you're still having issues after uploading documents and can't get through by phone, try contacting your state representative's office. I know it sounds crazy, but they have a constituent services department that can actually get UC to respond quickly. I called my rep's office after 3 weeks of the same "no employment history" error, and within 2 days someone from UC called me directly to resolve it. Apparently state legislators' offices have a special line to UC for constituent issues. You just need to explain that you're a school employee having problems with your unemployment claim and they'll submit an inquiry on your behalf. It's frustrating that it takes political intervention to get basic customer service, but when you're facing mortgage payments and bills, you use whatever works. Don't feel bad about using this option - your tax dollars pay for both UC and your representative's office, so you deserve help from both!

0 coins

Wow, I never would have thought to contact my state representative's office about an unemployment issue! That's actually brilliant advice. I'm definitely keeping this in mind for the future - it's ridiculous that we have to jump through so many hoops just to get basic help with our legitimate claims, but like you said, when bills are due you have to use whatever resources are available. It's really helpful to know that there's essentially a "back door" way to get UC's attention when the normal channels completely fail. Thanks for sharing this - I bet a lot of school employees don't know about this option!

0 coins

This thread has been incredibly helpful! I'm a school secretary who just started dealing with this same "no employment history" error after filing my summer claim last week. Reading through everyone's experiences, it seems like there are multiple potential solutions: 1. Upload pay stubs and employment verification documents 2. Use the Claimyr service to actually reach a human 3. Request a separation notice from HR 4. Contact your state representative's office as a last resort What really strikes me is how common this issue is for school employees, yet PA UC doesn't seem to have streamlined the process at all. Every summer we go through the same problems! I'm going to start with uploading my pay stubs today and requesting that separation letter from our HR department. If that doesn't work within a week, I'll try the Claimyr service. It's frustrating to potentially pay for a service to access something that should be free, but missing mortgage payments would cost way more than whatever they charge. Thanks to everyone who shared their experiences - it's reassuring to know this can actually be resolved, even if it takes some persistence!

0 coins

Yara Sayegh

•

This is such a comprehensive summary of all the solutions! I'm also a school employee (transportation coordinator) and haven't filed my summer claim yet, but I'm saving this whole thread for reference. It's really helpful to see the step-by-step approach you've outlined - starting with the document uploads and then escalating if needed. One thing I'm wondering about is the timing - since you mentioned you just filed last week, you're probably in a better position than those of us who waited. It sounds like the sooner you can get the documentation uploaded and start the resolution process, the better. I think I'm going to file my claim this week and immediately upload my pay stubs rather than waiting to see if there's a problem first. Thanks for organizing all this information so clearly - it makes the whole process seem much less intimidating when you have a actual plan to follow!

0 coins

Paolo Conti

•

I'm a school bus driver and just want to thank everyone for this incredibly detailed thread! I've been putting off filing my summer claim because I heard so many horror stories, but reading through all these solutions gives me confidence that I can handle whatever issues come up. The fact that this "no employment history" error is so common for school employees really shows how broken the system is. It's 2024 and they still can't properly handle seasonal school workers who file every single summer! But I'm grateful for communities like this where we can help each other navigate these problems. I'm going to follow Eleanor's approach - file my claim this week and immediately upload my pay stubs and request a separation letter from HR. Having a clear action plan makes this so much less stressful. If anyone else runs into issues after trying these solutions, definitely save this thread because there's basically a complete troubleshooting guide here now!

0 coins

LongPeri

•

I'm so glad this thread has been helpful for you! As someone who just went through this whole ordeal, I can't stress enough how much better it feels to have a plan going in rather than just hoping for the best. You're absolutely right that it's ridiculous we have to deal with the same systemic issues every year - you'd think after decades of school employees filing summer claims, they'd have figured out how to make the process smoother! One small tip I'd add: when you upload your pay stubs, make sure the images are really clear and include all the important details like your employer name, your full name, dates, and gross wages. I've heard some people had their documents rejected for being too blurry or cut off. Also keep copies of everything you submit with timestamps, just in case you need to prove later what you sent and when. Hope your claim goes smoothly, and thanks for the kind words about the community here - it really does make such a difference having people who understand exactly what you're going through!

0 coins

Omar Farouk

•

As a new school employee who will be filing for summer UC for the first time this year, this entire thread has been incredibly eye-opening and honestly a bit scary! I'm a newly hired paraprofessional at our elementary school and had no idea that school employees faced such specific challenges with the unemployment system. Reading through everyone's experiences, it sounds like the "no employment history" error is almost inevitable for first-time filers from schools. I'm definitely going to be proactive and follow the strategies outlined here - uploading pay stubs immediately, getting that separation letter from HR, and keeping detailed records of everything. One question I have: for those of you who have been through this process multiple times, do you find it gets easier in subsequent years once your employment history is established in their system? Or do you still run into the same issues every summer? I'm trying to set realistic expectations for what this process will be like long-term. Thanks to everyone who shared their experiences - this community knowledge is invaluable for newcomers like me who would otherwise be going into this completely blind!

0 coins

NebulaNova

•

Great question about whether it gets easier in subsequent years! From what I've seen in this thread and my own experience, it really varies. Some people like Natasha had no issues for their first couple of years filing, then suddenly ran into problems in year three when their employer changed reporting systems. Others seem to have ongoing issues every summer. The good news is that once you go through this process once and know what documentation to have ready, you're much better prepared. I'd recommend keeping a "summer UC file" with copies of your pay stubs, any HR letters, and notes about what worked for you. That way if issues do come up in future years, you're not starting from scratch. Also, the fact that you're learning about all this now puts you way ahead of where most of us were on our first filing! Being proactive with the documentation upload right from the start should hopefully prevent a lot of the headaches people described here. And if you do run into problems, you now have a whole toolkit of solutions to try instead of just sitting there confused like many of us did initially.

0 coins

Pennsylvania Unemployment AI

Expert Assistant
Secure

Powered by Claimyr AI

T
I
+
20,087 users helped today