That different overpayment ID is critical information! That likely means they've created a duplicate overpayment record in their system. In your appeal, you need to specifically mention both overpayment ID numbers and state that they appear to be duplicates for the same time period. This happens when their system undergoes updates or migrations - sometimes records get duplicated instead of transferred. Make sure to highlight this prominently in your appeal.

UPDATE: I finally got this resolved! After filing my appeal with all the documentation and following the advice here about mentioning the duplicate overpayment IDs, I also managed to get through to someone at the Overpayment Recovery Unit who was actually helpful. She confirmed they had created a duplicate overpayment record during a system migration in January. My payment from 2022 was properly applied to the original overpayment, but the duplicate was created without any record of that payment. She's submitted paperwork to have the duplicate removed and said I should receive confirmation within 2 weeks. She also put a hold on any collection activities. THANK YOU all for your help - especially the tip about checking the overpayment IDs and contacting that specific department!

THE WHOLE PA UC SYSTEM IS BROKEN!!! I've had missing tax forms THREE YEARS IN A ROW now! And every year they give a different excuse about system upgrades or staffing issues. Meanwhile WE are the ones who get in trouble with the IRS if our reporting is wrong. And good luck getting through on those phone lines - complete joke!!!

UPDATE: I found it!!! It was buried under a weird submenu in the dashboard called "Correspondence" that was different from the Messages section. For anyone else looking, go to Dashboard > Documents > Correspondence > Tax Forms. Thanks everyone for your help! The form shows he had some taxes withheld that we would have missed if we just added up the deposits.

I got so tired of waiting that I emailed my state representative's office and explained my situation. They have liaisons that work directly with the UC office and can sometimes expedite claims. Within a week of contacting my rep, I suddenly got a call from UC and my claim was processed the next day. HIGHLY recommend trying this!!!

UPDATE: So I finally got through to UC yesterday after trying that Claimyr service someone mentioned below (it actually worked!). The agent told me my claim had an "open issue" related to my separation reason that wasn't showing up on my dashboard for some reason. My employer had coded me as a voluntary quit when I was actually laid off! The agent sent a fact-finding form to both me and my former employer, and said once they get both responses, they can make a determination. At least now I know what's happening instead of being completely in the dark. Thank you all for your help and suggestions!

Just want to add - since you were let go on February 18th, 2025, make sure you file for the benefit week that includes that date. You can backdate your claim to the week you became unemployed, but only for a limited time. Also, start documenting your job search activities immediately, even before you're approved. PA requires verification of 6 work search activities per week (applying for jobs, attending job fairs, creating profiles on job sites, etc.). One more tip: after you file, check your dashboard daily for any "open issues" on your claim. Sometimes they need additional information and won't tell you except through the portal.

UPDATE: I filed my claim yesterday following your advice (listed the agency as employer, reason as "lack of work"). My dashboard already shows an "open issue" related to "employer separation" - I'm guessing they're checking with the agency. I also started applying for jobs right away and have documented 4 applications so far this week. Thanks everyone for the help! I'll update again when I hear something.

Just wanted to update everyone - PA UC just posted on their Twitter account that they're aware of the certification issues and expect to have them resolved by 8pm tonight. They recommend trying again tomorrow morning if possible. For those who need to file today, they suggest calling the UC service center.

Just as a follow-up for anyone finding this thread in the future - this issue was fixed around 9:30pm that night. It was related to the new 2025 job search verification questions that were added during maintenance. If you ever encounter a similar issue where the system freezes during weekly certification: 1) Try using the PA UC mobile app instead of the website 2) Clear your browser cache completely (not just cookies) 3) Try filing during off-peak hours (early morning or late evening) 4) If all else fails, you can always certify by phone Remember you have until Friday each week to file for the previous week, so sometimes waiting 24 hours for a fix is the easiest solution.