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this is EXACTLY why i tell everyone to record every conversation with UC!! they make "mistakes" all the time and then we have to jump through hoops to fix THEIR errors. the whole system is designed to wear us down until we give up
One final piece of advice: if the Commonwealth Court rules in your favor, it's often a remand back to the UC authorities with instructions to correct the procedural errors. This doesn't automatically mean you'll receive benefits - it usually means you get a new, properly conducted hearing. So be prepared for that possibility and don't assume a win at this level means immediate payment.
Yes, they were able to adjust my benefit amount once I explained that some of my wages weren't being calculated correctly. They asked me to email pay stubs from the missing period as verification, but they noted it in my file and said the adjustment would be processed within 5-7 business days. The agent was actually really helpful when I finally got through to a real person.
One more thing - document EVERYTHING. Each time you call, who you speak with, confirmation numbers, etc. If your appeal is delayed beyond 6 months, you can actually file a complaint with the Department of Labor and Industry Office of Integrity. Also, when you finally do get your hearing notice, make sure you're fully prepared with all documentation proving you were laid off rather than quit. The referee will need specific evidence.
Update for anyone following this thread - I used Claimyr this morning and finally got through to someone at PA UC! Turns out my appeal WAS stuck in the system. The agent put a priority flag on it and said I should receive my hearing notice within 10 business days. Such a relief to finally have answers. Will update again when I get my hearing date.
Update: FINALLY got through to Money Network! Was on hold for 45 min but the rep was actually helpful. Turns out my card got flagged because I made a large purchase yesterday and then tried using it at a store I've never used before today. They call it "unusual pattern" or something. They verified my identity and unblocked it right away. For anyone else who has this happen - definitely call the number on the back of your card asap. They asked for my SSN (last 4 digits), birthdate, and to confirm my last transaction amount. Card is working again now! Thanks everyone for your help!
Glad you got it resolved! Still ridiculous they put us through this stress on weekends when we're just trying to live our lives. But at least you can get your groceries now!
This is kinda off topic but does anyone know when they load the cards each week? I just started getting PA unemployment and my first payment was supposed to be today but nothing's there yet. Is it always late on weekends or should I be worried?
Emma Thompson
my cousin works for unemployment office says theyll be updating more stuff all month
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Freya Pedersen
Quick update: The PA UC office just posted on their official Twitter account that they're aware of some minor glitches with the work search reporting section of the new website. They recommend taking screenshots of your work search activities before submitting just in case. They expect to have these issues resolved by next week. Your benefits shouldn't be delayed as long as you completed the claim and received any type of confirmation.
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Natasha Kuznetsova
•Thanks for keeping us updated! I'll definitely take screenshots next week. Has anyone heard if they're planning more changes or is this update finished?
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Freya Pedersen
•According to their modernization roadmap, this is phase 1 of 3. The next update is scheduled for August 2025 and will focus on the appeals process and document management system. The final phase will update the employer portal side of things in November. But the weekly claims process should remain stable after these current adjustments are ironed out.
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